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While many myths surround business culture, some of its stereotypes are also accurate. Firms who pay attention to their cultures tend to be much more employee- and customer-oriented. Cultures that are actively promoted tend to become guiding principles for their parent organizations. And above all, firms who lead their market for a long time —in almost any market— generally have strong cultures. By separating myth from reality, you can begin to take steps to understand and manage the culture of your own workplace. More important, you can start building this culture as a key asset of your long-term business capital.

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Sales excelllence series training package
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Training Articles

16 Oct

The 4 keys to influencing ...

Based on best practice, there are four major keys or components a manager must be aware ...

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22 Feb

Strategic Planning and ...

What is a strategic plan?A strategic plan is the formal roadmap that describes how ...

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13 Oct

Making the best use of your ...

If you reflect on how well you use your time you may have noticed that the quality of ...

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Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

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Techniques for handling ...

 APAC Model for handling objections : An objection is good news. When a customer ...

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10 Feb

Customer service

World Class Customer Service, What is it?Delivering world class customer care means ...

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