Tuesday, 6th December 2016

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Call Center excelllence series training package    
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Training Articles

03 Mar

Types of interviews

There are different types of interviews, each providing quite specific types of ...

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11 Feb

Empathy Vs Sympathy

• Sympathy involves identifying with, and even taking on, another person’s emotions. A ...

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18 Mar

Stress & Presentation

Its perfectly normal for presenting to cause some stress, cause if you don't get stressed ...

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Most Popular Articles

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

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04 Feb

Techniques for handling ...

 APAC Model for handling objections : An objection is good news. When a customer ...

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10 Feb

Customer service

World Class Customer Service, What is it?Delivering world class customer care means ...

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   communication-negotiation-presentation-conflict-resolution skills
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