Wednesday, 26th October 2016

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Each one of us has his own way of dealing with and reacting to a conflict situation. Depending on our personality and background, those different reactions are usually one of five main strategies or styles of dealing with conflict. The five strategies are: Collaborating, Competing, Avoiding, Harmonizing and Compromising. click the link below to take a quick quiz to find out your dominant conflict resolution strategy and also get an explanation of each of the different conflict handling styles. 

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Sales excelllence series training package
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3 complete professional sales training programs
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Call Center excelllence series training package    
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4 complete professional Call Center training programs
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Training Articles

12 Oct

Efficiency Vs Effectiveness

Time is a limited and valuable resource, that we all experience and measure. It is ...

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18 Feb

Travelling with colleagues

  Traveling on business with colleagues, especially those you like, can add ...

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03 Nov

The RACI Chart

The RACI chart is a valuable tool to use with self-directed teams and project teams ...

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Most Popular Articles

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

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 APAC Model for handling objections : An objection is good news. When a customer ...

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10 Feb

Customer service

World Class Customer Service, What is it?Delivering world class customer care means ...

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   communication-negotiation-presentation-conflict-resolution skills
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