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As participants file into the training room, give each person a nut and bolt of different sizes that don’t fit together. Participants will have to go around the room in search for the nut or bolt that completes their set. This is a fun icebreaker that gets people right into conversation with each other, making quick trades which usually promotes a great deal of discussion and laughter specially when someone ends up with a stuck nut on a wrong bolt. Tell participant that the person who successfully completes his/her set can go back to their seat.

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Sales excelllence series training package
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Call Center excelllence series training package    
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 APAC Model for handling objections : An objection is good news. When a customer ...

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World Class Customer Service, What is it?Delivering world class customer care means ...

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