Tuesday, 25th October 2016

Training Materials & Courseware Resource

My self assessment results


myresultsLog in or join for free to see your latest self assessment results

Login Form

No need to sign up if you have Facebook!


                   Accredited training provider

               quality  Certified Courseware



Instant download training package

Administrative Assistant Skills
for only
Price: $ 199.95  $149.95

 click for more details


Why buy our training course material packages


Great value for a small investment


100% customizable


Standalone modules can easily be added to enliven your training material


Get new ideas for activities, exercises and games


Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 429.95 $ 299.95

Call us on our toll free


1-       Split the group into teams of 4 or 5 participants

2-       Issue one blank flip chart paper and markers to each group

3-       Ask each group to think of as many characteristics as possible of the best team member. If they were to imaging the best team member ever, what would that team member be like? What characteristics should he/she have?

4-       After 10 minutes ask each group to look closely at each of the characteristics they wrote on their list and calculate the percentage of technical skills and interpersonal skills and traits to figure out whether a majority of traits listed are technical or interpersonal skills.


Discussion, debrief and variations:

The list usually range between 70-95% interpersonal skills. Stress that this does not mean that technical skills are less important but just highlights how important interpersonal skills are and the impact they have on quality, quantity of performance and how they complement innovation and learning technical skills.

Highlight the importance of soft skills and the importance of interpersonal relations in the workplace

Ask participants how they feel when working with someone who displays these characteristics?

This activity can be easily used in several different variations for example in a leadership program the best team member can be changed to be the best leader, supervisor..etc.


Add comment

Security code

all courseware packages

No need to sign up if you have Facebook!

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $ 449.95 $ 299.95

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $ 599.95 $ 349.95

Training Articles

13 Oct

Sounding more Powerful and ...

To sound more positive Add speed if you know that you are too slow. Pace gives a sense ...

Read details
10 Feb

7 Defusing techniques

Defusing angry Customers 1-EmpathizeShow acceptance not necessarily agreement for what ...

Read details
20 Oct


Coaching: Coaching is strategically guiding someone into improved performance through ...

Read details

Get all available programs and save !! 

For only $2499.95

 allcourses   +  all mini courses
25 Full Courses   5 Mini Courses 


Most Popular Articles

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read details
04 Feb

Techniques for handling ...

 APAC Model for handling objections : An objection is good news. When a customer ...

Read details
10 Feb

Customer service

World Class Customer Service, What is it?Delivering world class customer care means ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
for only

PRICE: $ 599.95 $ 349.95

Check us out on Facebook!

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405