Friday, 28th October 2016

Training Materials & Courseware Resource

My self assessment results


myresultsLog in or join for free to see your latest self assessment results

Login Form

No need to sign up if you have Facebook!


                   Accredited training provider

               quality  Certified Courseware



Instant download training package

Sales Forecasting
for only
Price: $99.95  $79.95

click for more details


Why buy our training course material packages


Great value for a small investment


100% customizable


Standalone modules can easily be added to enliven your training material


Get new ideas for activities, exercises and games


Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 429.95 $ 299.95

Call us on our toll free

Proper Business Introductions

proper business introductions

It's a fact that the initial introduction phase of any business relationship can make or break it. First impressions are crucial in the business world and can have an extraordinary effect on careers and on whole organizations. From time to time we all may feel a little uneasy or have been through some awkward moments during business meetings or introductions, specially when you're meeting people for the first time.

The following principles can have a dramatic, positive effect on the first impression you make when you meet and greet new Business partners, Associates, clients ...etc. and manage meetings more effectively.

 Making a great first impression

Make a powerful, positive first impression by establishing appropriate eye contact, avoid using slang words like " Awesome" , and have the right “support materials” at hand.

Know who should be introduced first. The order is as follows , start with the most senior person  and in case there is no one more senior than the other , start with the person you have the least relation with.

Offer a good handshake; make sure your grip is confident.

Your handshake says a lot about you. A firm handshake (without pumping or clutching) shows confidence, warmth, openness, and sincerity; a weak, limp handshake indicates just the opposite. A bone-crusher handshake tells people you're a dominating, insensitive type.

following are guidelines of the perfect handshake

1. Extend your hand and grip the other person’s hand in such a way that both are pushed all the way in to meet web-to-web and your thumbs are facing straight up.

2. Shake just a couple of times in a vertical up-and-down motion.

3. End the handshake cleanly, before the introduction is over.
If you want to count, a good handshake is held for 2 to 3  seconds.

4.Manage unconventional handshake situations by following the other person’s lead.

Use mistakes/blunders, specifically those done in a roomful of people as an opportunity to display grace, wit, and poise.

Any blunder or embarrassing mistake can be turned into a positive experience if it’s handled gracefully and with quick thinking on your feet. Explain your mistake with grace. Rather than getting tongue-tied with apologies, over explaining, or trying to evade the situation, issue a concise, poised recovery. Acknowledge the misstep. Say you’re sorry—then move on! or ask for help when needed if you misstated something or couldn't reply to a specific question.

Never ask “Who are you?” Find creative ways to determine the names of people to whom you’ve been introduced before but couldn't recall their names.

One way of refreshing your memory is to ask the person what has been going on since you last talked. Their response may refresh your memory and you might remember their name.



Instant download training package 

Administrative Assistant Skills (Click to read more) 

This two day interactive workshop focuses on the skills professional administrative assistants need to successfully manage themselves and their work environment. The workshop presents techniques to improve verbal, non-verbal,

price: $ 199.95  $ 149.95


Quick Tips to remember names :

The ability to remember names and titles, especially in a large group, makes a lasting impression. If you can master this new form of professional polish, you will present yourself with confidence and authority — and outclass the competition. Remembering names is a skill, and one that you can acquire:

1. Repeat the person’s name a few times to yourself after you’re introduced.
2. Use the person’s name immediately in the conversation after an introduction, this also builds better rapport with the person.
3. Immediately introduce that new person to someone else you know. If you don’t have an opportunity to speak up immediately, you may want to try finding a word association with the person’s name, such as “Ted—shaven head.”
4. Jot down the person’s name, if you happen to have a pad and pencil.
5. Actively listen

Don’t use peoples' first names unless you’re invited to do so.

Present a single business card; follow the lead of a higher-ranking person, rather than asking for his or her business card.

If you enter a group in which introductions have already been made, introduce yourself. This is always appropriate and in most instances expected.

Order of introductions :

Introducing someone junior to someone senior
In business, introductions are based on a person’s rank and position in a company. Whether that person is a man or a woman, young or old, makes no difference. You always introduce, or present, a “lesser” person to a more senior person. You name the senior person first and the person who is being introduced, or presented, last.

Introducing two people of equal rank
When you’re introducing two people of equal rank in the corporate hierarchy,introduce the person who is not in your company to the person in your company.

When introducing a younger person to an older person, use the older person's name first.

When introducing a peer in your firm to an outsider, introduce the outstider's name first.

when introducing a nonofficial to  an official, introduce the official's name first.

When introducing a company executive to customer or client, introduce the client first.

Just remember that the main rule of good manners in greeting people and making introductions is always considering everyone. Even if you don't know the precise etiquette, if you put people at ease and show proper respect, your actions will be acceptable.

Related articles

Business Ethics & Etiquette

Proper Business introductionsThe initial introduction phase of any business relationship can make or break it. First impressions are crucial in the business world and can have an extraordinary ...

2013-02-10 13:51:55

Proper Business Introductions

Proper Business Introductions It's a fact that the initial introduction phase of any business relationship can make or break it. First impressions are crucial in the business world and can ...

2012-02-18 18:35:40

Complaint Handling Etiquette

Show empathy Showing empathy means having the capacity to understand and to be aware of and sensitive to the feelings, thoughts and experiences of others specially those who come to you with a ...

2012-02-18 20:16:42

Meetings Etiquette

Meetings etiquette What do you think about meetings? are you attending too many? are they a total waste of time?, or do you think they are an effective way to communicate to large groups and ...

2012-02-18 19:05:08

Etiquette with VIP's

There is no doubt that the people you know can have a great effect on your career and future goals in your professional life. Networking  has never been more important than it is nowadays ...

2012-02-18 19:42:43

Tactful bill collection

First Time: The Victim approach:• As a first step for money collection, use a friendly approach.• The technique relies on two methods:- Closed end questions- The customer service representative plays ...

2012-02-22 20:14:34

Cubicle / Partition Etiquette

Mind your cubicle Etiquette Although in your partition or cubicle you can't see your coworkers but you can certainly hear what's going on next door. Cubicles and partitions give only an illusion ...

2012-02-18 19:24:19

Business meals, Parties & Events

Business meals, Parties & Events The main goal of mixing business with meals, parties, social events ..etc. is to get people to know each other better, nurture personal trust and confidence in ...

2012-02-18 18:54:07

all courseware packages

No need to sign up if you have Facebook!

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $ 449.95 $ 299.95

training materials questions

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $ 599.95 $ 349.95

Training Articles

13 Oct

Sounding more Positive & ...

To sound more positive • Inject pace to create a business-like tone (especially if ...

Read details
10 Feb

The Power of one agent

For every call center agent not in place when scheduled, there’s a huge impact on the ...

Read details
27 Feb

Fishbone / Cause & Effect ...

This is a simple yet powerful method of visually recording possible causes and relating ...

Read details

Get all available programs and save !! 

For only $2499.95

 allcourses   +  all mini courses
25 Full Courses   5 Mini Courses 


Most Popular Articles

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read details
04 Feb

Techniques for handling ...

 APAC Model for handling objections : An objection is good news. When a customer ...

Read details
10 Feb

Customer service

World Class Customer Service, What is it?Delivering world class customer care means ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
for only

PRICE: $ 599.95 $ 349.95

Check us out on Facebook!

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405