Monday, 5th December 2016

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

                    ECABO

                   Accredited training provider

               quality  Certified Courseware

                    payment-method

ZupplerPCICompliantBadge

Instant download training package

communication-training-course-material  
Communicating with Clarity and Impact
for only
Price: $199.95  $149.95

 click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 429.95 $ 299.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

To observe and analyse behavior to pinpoint development needs you should start by asking yourself where do you like to see better results. Your choice of specific issues to coach will most definitely to fill gaps between actual and expected levels of performance but your coaching can also aim and look for unused potential.

Looking into a team member's performance you need to think about what you are actually seeing and hearing. you must be very careful not to judge for example do not decide that a person is not managing their time enough because this is your own interpretation. Note specifics you've actually observed , do they often miss deadlines, for example or do they often show up late and always rushing. Focus on specifics be careful and do not judge too soon cause this may lead your coaching effort down the wrong way.


Separate characteristics from factors affecting performance by thinking of as many factors as possible that causes the performance gaps you are confident you have witnessed that are backed up by evidence and solid facts. It is very important to brainstorm as many possible causes of performance gaps as possible cause this will be the main framework of your performance evaluation and observation then the next step is  to divide the causes into two categories :

a - Characteristics: which are all the personal traits, skills and capabilities that the team member brings into his/her performance (Attitudes, Skills and knowledge)

b-  Factors affecting performance: Those things beyond your team member's control  

The next step is to revisit the list of characteristics and factors affecting performance and look for evidence to support or counter each. At this point, it is not unusual to discover that all the contributory factors are factors affecting performance rather than characteristics. This means you need to take off your coaching hat,put on your manager hat, and sort out the factors. Supposing, however, you find that in a missed deadlines problem there is evidence of poor time management and coordinating skills? Well, now you know which characteristics you’re working with.

 

retails-sales-planing-and-forecating-training-material

Instant download training package

Retail Sales Planning & Forecasting (Click to read more)

If you answered yes to any of these questions, you need to create a complete sales plan for your store and a sales forecast.

price: $ 199.95  $ 149.95

 

Observing the same characteristics in more helpful situations

To help someone turn a characteristic that is hindering performance into one that helps it, you need to know more about that characteristic than just how it operates when it’s hindering performance. You need to think about (and if necessary observe some more) how your team member uses that characteristic in helpful situations so you can come to an overall perspective on whether it’s a strength (more helpful than hindering) or a weakness (more hindering than helpful). Getting this rounded picture is essential because you want to improve the way it’s hindering this particular area of performance but without undermining its contribution in other areas.


The Value of getting a complete picture and proper analysis of performance

- You’re wasting both your and your team member’s time if you get the wrong analysis. This is like the planning stage of a project – the more you invest now, the less time you’ll need later.

- If you can get to a point where you really understand your team member’s performance, giving feedback becomes easy. You’ll know exactly what you’re talking about and have the examples to back it up (which will enhance your credibility with your team member no end). And you’ll have the perfect antidote to the dreaded sandwich feedback technique because you can talk about the characteristic in the round – showing where it’s helpful as well as where you’d like to improve it.

 

Adapted from a great book on coaching " Real coaching and feedback " By Karen Smart . This book is a highly recommended read on the topic of coaching and feedback.

Related articles

GROW coaching model

One of the most common questions asked about coaching is “What process should I follow?” There is no single answer to that, however if it is assumed that coaching is largely a structured interaction ...

2012-02-03 22:38:35

STAR feedback Model

Giving positive feedback :  ST(Situation/task): A customer came into your office today looking upset. A (Action): You gave her the forms she needed and explained how to fill them ...

2012-02-04 10:38:50

Skills and Qualities of a coach

The main purpose of a coach is to work with individuals to improve their performance in a specific area or skill. Key tasks and responsibilities:   -Identifies development ...

2012-03-10 20:55:29

Coaching & Feedback

What is coaching all about? Coaching is the process of systematically developing people at work.  It involves turning work experienced problems into learning situations. Coaching for ...

2013-02-10 13:54:50

Coaching/Training/Counseling/Mentoring - Clearing out the confusion

Coaching: Coaching is strategically guiding someone into improved performance through reflection on how they apply a specific skill and/or knowledge. Coaching is about developing individuals beyond ...

2012-10-20 00:59:31

The 10 Coaching commandments

1. Suspend your own personal judgmentsYou can’t like everyone in your team. What impact does liking or disliking a team member have on your relationship with them?We already know that your ...

2012-11-17 12:48:17

Why Coaching and feedback goes wrong ?

Take a long hard look at the way you currently coach. As an overworked manager and most of us are we find it very easy and tempting to deal with performance problems of our staff at symptom level ...

2012-10-19 13:37:52

Giving Negative Feedback

When we have to give feedback to someone that we think they might find difficult or painful to hear there are certain questions that maybe helpful for us to make sure we find answers for first ...

2012-10-16 22:02:31

all courseware packages

No need to sign up if you have Facebook!

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $ 449.95 $ 299.95

How it works?

 

Choose your training package

 

Add to shopping cart

 

Pay using any major debit or credit card or using paypal

 

You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)

 

Unzip the file/s and get all your documents in MS office format



training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $ 599.95 $ 349.95

Training Articles

16 Oct

Influencing do's and dont's

Influencing ‘Do’s’ 1. Put your main effort into trying to understand the other ...

Read details
25 Oct

Main Branding Terminology

Branding is a big topic nowadays , its so big that branding has its own ...

Read details
04 Feb

The Body Coaching Model

The Body Coaching Model    Head Questions: - What will success look ...

Read details

Get all available programs and save !! 

For only $2499.95

 allcourses   +  all mini courses
25 Full Courses   5 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read details
04 Feb

Techniques for handling ...

 APAC Model for handling objections : An objection is good news. When a customer ...

Read details
10 Feb

Customer service

World Class Customer Service, What is it?Delivering world class customer care means ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $ 599.95 $ 349.95

Check us out on Facebook!

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405