Saturday, 10th December 2016

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

                    ECABO

                   Accredited training provider

               quality  Certified Courseware

                    payment-method

ZupplerPCICompliantBadge

Instant download training package

communication-training-course-material  
Communicating with Clarity and Impact
for only
Price: $199.95  $149.95

 click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 429.95 $ 299.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

If two drivers meet in a narrow lane and neither will back up, the knowledge and skill required in such situation will be how to modify one or both of the drivers’ behaviour to resolve this conflict. Knowledge of the respective cubic capacities of engines and the political affiliations of the drivers will either be useless or of only marginal help. What is required is an effective intervention now by someone.

The intervention could be made by either driver or by the farmer who is leaning on the gate, in the role of a third party whose world may be de-stabilised by irrational disputants. The skills present in this trio will determine the ratio of twisted metal, high blood pressure and wasted energy to effective resolution. Either adversaries or third parties behave skilfully or they fail to resolve the situation.  They need the critical skill of coping with conflict.

If parties to a conflict at work see their needs as opposing goals, then in a manner of speaking they will not back up either. Someone needs to change someone’s behaviour to make progress, or to restructure the basic circumstances. If the lane can be widened, then both may pass. Or, more elegantly, if perceptions of the width and the value of joint action are seen, then perhaps both may pass – with due care and attention. At work, if options for mutual gain are identified, then people can see their mutual world in terms of overlapping circles, not opposite corners of an industrial boxing ring.

But, again, someone needs to deliberately and skilfully intervene. The farmer leaning on the gate in the industrial setting can be any intelligent and skilled participant or third party. It would be a manager, a representative, a worker, a personnel specialist, a trainer – we all can act. We are all part of the drama. Again, our skill must be pointed and intervention now (bearing in mind that skilled intervention includes knowing when not to intervene) and on an ongoing basis. Short and long term goals require choosing, ideas require developing and actions require execution.

The knowledge and experience that is of practical help in coping with conflict can be found in very different theatres of experience; international diplomacy, industrial relations, moulding public opinion and handling terrorism are four crucial ones. The point of reviewing successful practice in theatres of action such as these is to help us categorise strategies and tactics – to produce checklists of useful measures that can be taken right away.

 

College Instructor Orientationn

Instant download training package 

New College Instructor Orientation (Click to read more)

Making the move from industry to classroom is difficult for many new college instructors. Your day is not your own anymore - each moment is about focusing on the adult learners in your classroom.

price: $ 199.95  $ 129.95

 

Life is full of situations where adversaries, colleagues, friends and relations will not back up or back down. The situations differ, of course, in important ways: the substance is different. International conflict may have proliferations of nuclear missiles on the agenda; arguments within the family may only have the choice of the summer holiday as the substantive issue. Intensity is another important dimension; the background climate can be one of détente or cold war.  The holiday discussed within the family can be matter of fact or an intense emotional battle due to peripheral or surrounding circumstances, like shortage of money or your spouse’s desire to bring mother-in-law along.


Both these and countless other situations are sharp moments in the process of living – moments of conflict, change and consequences – where events can escalate or be resolved. Whether the missile is fired or it is not. The holiday turns out well or it does not. See also  What not to say when resolving conflict . Any situation that leads to conflict can be destructive or constructive. It can drain energy or raise it.  Conflict can be uncontrolled or can be controlled. There can be too much conflict; there also can be too little of it. But the world around it shows there is little need to justify coping with conflict as a basic survival skill.

Related articles

How to disagree Agreeably

To Communicate assertively means having your own views. Since others will also have their views, this means that occasionally there will be disagreements. Following a simple step-by-step ...

2012-11-05 23:01:47

Conflict Resolution, Influencing & Negotiation skills

Negotiating - Dealing with conflictIf two drivers meet in a narrow lane and neither will back up, the situation can easily develop into conflict. Resolve conflict nowConflict is a fact of life, it ...

2013-02-10 13:53:37

Mediation and Arbitration

Third party intervention is not uncommon, when a conflict that must be resolved somehow happens and all else fails then conflict resolution third party interventions are needed, below are ...

2012-02-23 08:45:22

The 4 keys to influencing others

Based on best practice, there are four major keys or components a manager must be aware of to successfully influence his/her subordinates and convince them why they must achieve a certain task or ...

2012-10-16 11:16:40

Negotiating and Dealing with conflict

If two drivers meet in a narrow lane and neither will back up, the knowledge and skill required in such situation will be how to modify one or both of the drivers’ behaviour to resolve this conflict. ...

2012-10-17 09:02:58

Resolve conflict now

Conflict is a fact of life, it is inevitable, no matter who you are, what you do, we all encounter conflict situations either inside or outside the workplace there is no running or hiding from this ...

2012-02-20 22:17:30

Cost Vs Benefit of conflict

Defining Workplace ConflictA condition between or among workers whose jobs are interdependent, who feel angry, who perceive the other(s) as being at fault, and who act in ways that cause a business ...

2012-02-21 10:06:00

Influencing do's and dont's

Influencing ‘Do’s’ 1. Put your main effort into trying to understand the other person. 90% of the time, influencing goes wrong because we put all our effort into expounding our own ...

2012-10-16 13:23:17

all courseware packages

No need to sign up if you have Facebook!

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $ 449.95 $ 299.95

How it works?

 

Choose your training package

 

Add to shopping cart

 

Pay using any major debit or credit card or using paypal

 

You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)

 

Unzip the file/s and get all your documents in MS office format



training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $ 599.95 $ 349.95

Training Articles

03 Mar

Types of interviews

There are different types of interviews, each providing quite specific types of ...

Read details
29 Aug

Setting Priorities

Doing the right thing at the right time (By frank Atkison)One of the problems with ...

Read details
15 Feb

Communicate Assertively

  Passive Agressive Passive-Agressive Assertive   ...

Read details

Get all available programs and save !! 

For only $2499.95

 allcourses   +  all mini courses
25 Full Courses   5 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read details
04 Feb

Techniques for handling ...

 APAC Model for handling objections : An objection is good news. When a customer ...

Read details
10 Feb

Customer service

World Class Customer Service, What is it?Delivering world class customer care means ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $ 599.95 $ 349.95

Check us out on Facebook!

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405