Sunday, 23rd October 2016

Training Materials & Courseware Resource

My self assessment results


myresultsLog in or join for free to see your latest self assessment results

Login Form

No need to sign up if you have Facebook!


                   Accredited training provider

               quality  Certified Courseware



Instant download training package

Frontline Retail Selling Skills
for only
Price: $199.95  $149.95

click for more details


Why buy our training course material packages


Great value for a small investment


100% customizable


Standalone modules can easily be added to enliven your training material


Get new ideas for activities, exercises and games


Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 429.95 $ 299.95

Call us on our toll free

Nobody wants trouble, and when we see trouble coming around the corner most of us would rather cross the street and avoid it. But since conflict is part of our personal and professional life and all of us have either had to deal with conflict in the past and we will all face conflict in the future. lets see some of the common causes of resistance we all may experience sometimes to deal with the conflict situation even though we know we are facing a real conflict situation that is affecting either our professional or quality of personal life and must be dealt with.

Strong emotions
Both or either of the parties envolved are experiencing a strong emotional feeling regarding the specific language used or certain actions and cannot seem to get over this . They are stuck in the past which can seriously limit people's ability to think logically and move forward.

 Lack of trust
Both parties do not trust each other due to work history or bad past experiences in addition to real or perceived threats made in the past.

Failure to communicate
Difficulty to communicate between the parties either due to having different communication styles or due to the use of aggressive language or tone or even body language that indicates the person is not listening or ready to listen.
See also : Barriers to good communication , Behavioral Styles

Seeing only one solution
The person may come to the conflict resolution meeting with one idea in his/her head and can only see one way out of it, sometimes we tend to think there is only one solution to a problem when it's a fact that in most cases a problem or specific issue has more than one solution but we sometimes fail to see but only one.

Sometimes justly or unjustly we believe we are right because we had some reassurance from others siding with us which may give us a sense of overconfidence, we feel we are more powerful because others justified our position.

Sometimes a solution proposed by one of the conflict parties is not accepted by the other parties, even though it's a logic and fair compromise simply cause it was the idea of a specific person. This solution would be perfectly reasonable if anyone else.

There are many reasons that hold us back from dealing assertively with conflict situations both in our personal or professional life and it does take some effort and hard work to overcome the above obstacles but we must always keep in mind that conflict usually doesn't go away if we don't do anything about it in fact it can get worse. We just constantly have to remind ourselves that the power to change any conflict situation that's negatively impacting our life is within us. Please read through the rest of our conflict resolution articles where you can find useful tools to give you more insight and guidance about the topic of conflict resolution.

Related articles

How to disagree Agreeably

To Communicate assertively means having your own views. Since others will also have their views, this means that occasionally there will be disagreements. Following a simple step-by-step ...

2012-11-05 23:01:47

Conflict Resolution, Influencing & Negotiation skills

Negotiating - Dealing with conflictIf two drivers meet in a narrow lane and neither will back up, the situation can easily develop into conflict. Resolve conflict nowConflict is a fact of life, it ...

2013-02-10 13:53:37

Mediation and Arbitration

Third party intervention is not uncommon, when a conflict that must be resolved somehow happens and all else fails then conflict resolution third party interventions are needed, below are ...

2012-02-23 08:45:22

The 4 keys to influencing others

Based on best practice, there are four major keys or components a manager must be aware of to successfully influence his/her subordinates and convince them why they must achieve a certain task or ...

2012-10-16 11:16:40

Negotiating and Dealing with conflict

If two drivers meet in a narrow lane and neither will back up, the knowledge and skill required in such situation will be how to modify one or both of the drivers’ behaviour to resolve this conflict. ...

2012-10-17 09:02:58

Resolve conflict now

Conflict is a fact of life, it is inevitable, no matter who you are, what you do, we all encounter conflict situations either inside or outside the workplace there is no running or hiding from this ...

2012-02-20 22:17:30

Cost Vs Benefit of conflict

Defining Workplace ConflictA condition between or among workers whose jobs are interdependent, who feel angry, who perceive the other(s) as being at fault, and who act in ways that cause a business ...

2012-02-21 10:06:00

Influencing do's and dont's

Influencing ‘Do’s’ 1. Put your main effort into trying to understand the other person. 90% of the time, influencing goes wrong because we put all our effort into expounding our own ...

2012-10-16 13:23:17

all courseware packages

No need to sign up if you have Facebook!

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $ 449.95 $ 299.95

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $ 599.95 $ 349.95

Training Articles

24 Aug

Practical new sales staff ...

The following are some handy tips for sales managers on how to manage and motivate ...

Read details
11 Feb

Action centered Leadership

TASK/TEAM/INDIVIDUAL LEADERSHIP QUALITIES Any group will expect its leader to have ...

Read details
11 Feb

Barriers to good communication

Barriers to good communication When the response from the receiver is not what you ...

Read details

Get all available programs and save !! 

For only $2499.95

 allcourses   +  all mini courses
25 Full Courses   5 Mini Courses 


Most Popular Articles

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read details
04 Feb

Techniques for handling ...

 APAC Model for handling objections : An objection is good news. When a customer ...

Read details
10 Feb

Customer service

World Class Customer Service, What is it?Delivering world class customer care means ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
for only

PRICE: $ 599.95 $ 349.95

Check us out on Facebook!

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405