Monday, 5th December 2016

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

                    ECABO

                   Accredited training provider

               quality  Certified Courseware

                    payment-method

ZupplerPCICompliantBadge

Instant download training package

retails-sales-planing-and-forecating-training-material  
Retail Sales Planning & Forecasting
for only
Price: $199.95  $149.95

click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 429.95 $ 299.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

Smile
Try to smile more when you are with customers, the more you show your enjoyment in the relationship, the more at ease and comfortable your customer will be.

  

Genuinely Compliment your customer
Few people actually do this  you can’t genuinely compliment a customer, don’t bother trying. Nothing kills rapport more quickly than a phony compliment.

  

Take a genuine interest in your customer
Most people see through feigned interest, and when they do, you’ll fail to build the rapport you desire.
Choose the right time to ask about their hobbies, family, interests, school, where they live, which sports team they support …etc.
Find commonality – try to find something you share with your customer to talk about and break all ice.

  

Listen Carefully
Another strategy to develop rapport with cusotmers is to listen actively, to give them your total undivided attention. Avoid interruptions and distractions like emails, pagers, people knocking on the door, open doors and ringing telephones. Make your customers feel as if they are the center of your universe. You not only need to listen to what your customers are saying, you need to listen actively. Active listening means paying attention, asking questions, restating the message to make sure you understand what the customers are saying, and looking and listening for the emotions behind the words.

  

Speak your customer’s Language:
Don’t try to impress your customer by using a lot of Jargon and technical terms from your industry, you will only end up confusing your customer and making him/her feel uncomfortable or worse making them feel ignorant.

Assume your clients know very little about what you do. Use clear and simple language to express what you have to offer or explain. Don’t be afraid to ask questions if you don’t understand some area of their business. Use analogies to their business to relate what you’re offering to what they do every day and to their specific needs.

 

Training-course-material-and-courseware-package

Instant download training package 

Setting Others Up For Success! (Click to read more)

This workshop was designed to help support staff improve their performance in a competitive environment. Using a self-assessment tool, participants discovery their dominant.

price: $ 199.95  $ 129.95

   

Don’t disagree immediately
Another way for you to kill rapport is to immediately disagree with a customer or to appear argumentative. While agreeing with your customer can be a powerful tool for building rapport, disagreeing can be an equally powerful tool for destroying rapport. When customers say something you agree with, let them know you clearly and emphatically agree: “I couldn’t agree with you more.” When customers say something you may not agree with, don’t disagree immediately, no matter what you think. Focus instead on where you do agree, or try to see the customers’ point of view. Consider saying something like, “I agree with you that . . .” or “I can appreciate how you may feel” or “I never thought of it that way” or “That’s an interesting way to look at it.”

  

Choose your battles
When you do disagree with a client, make sure that you oppose the point, not the person. And keeping in mind that any battle with a customer has one winner and that's the customer, he/she can always take their business somewhere else and then you lost.  You will not build lifetime rapport with customers by making them feel that they’re not intelligent or that they’ve made poor choices. You will build rapport by gently pointing out faulty thinking, sharing your expertise and offering creative solutions.

Related articles

Greeting Customers Professionally

Greeting customers , your crucial first impression Whether you are in a retail store, hotel, receptionist in a company or in any customer facing situation those first few seconds set the tone and ...

2012-08-19 04:31:34

Customer service

World Class Customer Service, What is it?Delivering world class customer care means having the capacity to provide a memorable,unforgettable experience to each individual customer.World class ...

2013-02-10 13:57:11

Empathy Vs Sympathy

• Sympathy involves identifying with, and even taking on, another person’s emotions. A sympathetic response is, “I’m really angry about those centerpieces, too.” • Empathy means acknowledging and ...

2012-02-10 22:57:47

7 Defusing techniques

Defusing angry Customers 1-EmpathizeShow acceptance not necessarily agreement for what the customer said or experienced. 2-ApologizeExpress sincere personal regret for the bad experience. If ...

2012-02-10 19:25:05

Building Customer Rapport

Smile Try to smile more when you are with customers, the more you show your enjoyment in the relationship, the more at ease and comfortable your customer will be.    Genuinely Compliment ...

2012-02-11 09:52:59

WIIFM to provide great customer service?

 What's In It For Me? why should I provide great customer service? You don't own the company and you may not be paid more for providing great customer service so why should you bother ? Here ...

2012-02-09 20:33:38

World Class Customer Care,What is it?

Delivering world class customer care means having the capacity to provide a memorable,unforgettable experience to each individual customer. World class customer care is not about meeting but about ...

2012-02-08 13:34:33

What is proactive customer management ?

Being efficient in conversations with customers is based around getting two fundamental aspects right – the direction of the conversation and the control of the conversation. The direction of the ...

2012-08-23 02:57:08

all courseware packages

No need to sign up if you have Facebook!

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $ 449.95 $ 299.95

How it works?

 

Choose your training package

 

Add to shopping cart

 

Pay using any major debit or credit card or using paypal

 

You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)

 

Unzip the file/s and get all your documents in MS office format



training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $ 599.95 $ 349.95

Training Articles

10 Feb

Leadership & Management

Action Centered LeadershipAny group will expect its leader to have certain qualities and ...

Read details
09 Mar

Steps to evaluate your staff

One of your most important tasks as a manager is to create a process for properly ...

Read details
22 Feb

Time & Stress Management

Managing your timeEffective managers are those who have managed to get to grips with two ...

Read details

Get all available programs and save !! 

For only $2499.95

 allcourses   +  all mini courses
25 Full Courses   5 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read details
04 Feb

Techniques for handling ...

 APAC Model for handling objections : An objection is good news. When a customer ...

Read details
10 Feb

Customer service

World Class Customer Service, What is it?Delivering world class customer care means ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $ 599.95 $ 349.95

Check us out on Facebook!

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405