Saturday, 3rd December 2016

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

                    ECABO

                   Accredited training provider

               quality  Certified Courseware

                    payment-method

ZupplerPCICompliantBadge

Instant download training package

conflict resolution training package  
Conflict Resolution
for only
Price: $199.95  $129.95

click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 429.95 $ 299.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

Delivering world class customer care means having the capacity to provide a memorable,unforgettable experience to each individual customer. World class customer care is not about meeting but about exceeding customer expectations and looking for opportunities to provide an unexpected wow moments in unique ways.

 Customer service is a highly customized product for each individual customer, this is the essence of World class customer care is that each customer needs to feel that this service is specially tailored for him/her. Its also worth mentioning that customer service as a product is produced one at a time and cannot be taken back. What's also very challenging when it comes to delivering customer service is that it's very hard for the Managers to monitor each and every customer service interaction.

 Adding up to the challenges is the fact that customers now are much more demanding than before, they have higher expectations due to the more pressurized lifestyle they have now. Customers want everything but don't necessarily want to pay for it and are much less tolerant, they want more for their money, time and effort and surely nowadays customers are much more aware of their rightts and are getting more and more driven by new technology.

 

conflict resolution training package

Instant download training package

Conflict Resolution (Click to read more)

Conflict is inevitable, we've all had them and probably will have them in the future. This two day conflict resolution training program will teach you or help you teach others how to more confidently deal.

price: $ 199.95  $ 129.95

 

 It's an established, known fact that it costs several times more to attract a new customer than it is to keep the ones you already have. So it's much wiser to focus on customers you already have however still the main concern of many companies is to make a new sale rather than build long term relations.

The Customer is the RATER of your service:

Customers evaluate the level of customer service they get according to the following main criteria :

1-Reliability           : Providing a consistent service level, delivering promises accurately.
2-Assurance          : Your ability to convey feeling of trust to customers, your knowledge, competence and courtesy
3-Tangibles           : The physical condition of your facilities, equipment and your personal appearance.
4-Empathy             :  Having the capacity for understanding, being aware of and sensitive to the feelings, thoughts and experiences of customers.
5-Responsiveness : How soon do you solve customer's issues, problems and concerns in other words, how fast is your reaction to customers wants,needs and requirements?

Related articles

Greeting Customers Professionally

Greeting customers , your crucial first impression Whether you are in a retail store, hotel, receptionist in a company or in any customer facing situation those first few seconds set the tone and ...

2012-08-19 04:31:34

Customer service

World Class Customer Service, What is it?Delivering world class customer care means having the capacity to provide a memorable,unforgettable experience to each individual customer.World class ...

2013-02-10 13:57:11

Empathy Vs Sympathy

• Sympathy involves identifying with, and even taking on, another person’s emotions. A sympathetic response is, “I’m really angry about those centerpieces, too.” • Empathy means acknowledging and ...

2012-02-10 22:57:47

7 Defusing techniques

Defusing angry Customers 1-EmpathizeShow acceptance not necessarily agreement for what the customer said or experienced. 2-ApologizeExpress sincere personal regret for the bad experience. If ...

2012-02-10 19:25:05

Building Customer Rapport

Smile Try to smile more when you are with customers, the more you show your enjoyment in the relationship, the more at ease and comfortable your customer will be.    Genuinely Compliment ...

2012-02-11 09:52:59

WIIFM to provide great customer service?

 What's In It For Me? why should I provide great customer service? You don't own the company and you may not be paid more for providing great customer service so why should you bother ? Here ...

2012-02-09 20:33:38

World Class Customer Care,What is it?

Delivering world class customer care means having the capacity to provide a memorable,unforgettable experience to each individual customer. World class customer care is not about meeting but about ...

2012-02-08 13:34:33

What is proactive customer management ?

Being efficient in conversations with customers is based around getting two fundamental aspects right – the direction of the conversation and the control of the conversation. The direction of the ...

2012-08-23 02:57:08

all courseware packages

No need to sign up if you have Facebook!

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $ 449.95 $ 299.95

How it works?

 

Choose your training package

 

Add to shopping cart

 

Pay using any major debit or credit card or using paypal

 

You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)

 

Unzip the file/s and get all your documents in MS office format



training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $ 599.95 $ 349.95

Training Articles

12 Oct

Managing Your time

Effective managers are those who have managed to get to grips with two main issues: ...

Read details
11 Feb

Action centered Leadership

TASK/TEAM/INDIVIDUAL LEADERSHIP QUALITIES Any group will expect its leader to have ...

Read details
11 Feb

Effective goal setting

Setting goals and objectives shold be your number 1 priority if you want to take charge ...

Read details

Get all available programs and save !! 

For only $2499.95

 allcourses   +  all mini courses
25 Full Courses   5 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read details
04 Feb

Techniques for handling ...

 APAC Model for handling objections : An objection is good news. When a customer ...

Read details
10 Feb

Customer service

World Class Customer Service, What is it?Delivering world class customer care means ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $ 599.95 $ 349.95

Check us out on Facebook!

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405