Tuesday, 25th October 2016

Training Materials & Courseware Resource

My self assessment results


myresultsLog in or join for free to see your latest self assessment results

Login Form

No need to sign up if you have Facebook!


                   Accredited training provider

               quality  Certified Courseware



Instant download training package

Frontline Retail Selling Skills
for only
Price: $199.95  $149.95

click for more details


Why buy our training course material packages


Great value for a small investment


100% customizable


Standalone modules can easily be added to enliven your training material


Get new ideas for activities, exercises and games


Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 429.95 $ 299.95

Call us on our toll free

If it was based only on resumes then probably most of your candidates are perfect for the job and your predicament would be choosing the best. but back to reality, we all know the real world doesn't work that way, anyone can write an impressive resume but is it all factual ? Lets look at ways to help you read between the lines as well as some red flags to be aware of when evaluating resumes for your potential candidate.

Normally there are two types of resumes usually submitted:

Chronological : 
where all the work-related information appears in a timeline sequence
where the information appears in various categories ( skills, achievements, qualifications, and so on).

Functional resumes are more common and acceptable nowadays although some people believe that candidates who try to hide gaps in their work history usually use functional resumes, some applicants use a combination of both functional and chronological resumes , they show the most important qualifications they have along with a chronological work history as well.



Instant download training package

Frontline Retail Selling Skills (Click to read more)

 Many retail employees believe that selling products and services prevents them from delivering quality customer service. However, when retail employees focus on how their customers feel

price: $ 199.95  $ 149.95


One of the main things to look for is a steady and stable progression into greater responsibility and more important positions although some excellent candidates decide to change career and make the leap to a different path for very good reasons so make sure to discuss any major career changes and be aware of the following points :

 Pattern jobs: an indicator of a problem is if a candidate's job history is confined within the same pattern of positions indicating lack of increasing responsibility, promotion or ambition. there are of course some exceptions to this for highly technical and specialized positions.

Vague wording : Beware of vague words like " Partnered with" , "Participated in", " familiar with " if what the candidate is referring to by using these words is a major job skill requirement, make sure you probe that point more, these words suggest that the candidate may or may not have the actual experience he/she is claiming.

Sloppy and unprofessional resume: The resume gives you a first impression of the candidate, so a sloppy and unprofessionally written resume tells you right away that this person lacks professionalism and business experience.

Unexplained gaps in employment history: If you have a well designed application form it can help uncover any hidden gaps , for example if a candidate says he left one job and started another in the same year, make sure to specify months, he could have left the first job in January and joined the other job in December of the same year.

Typos and spelling mistakes : Generally a lot of typos on the resume signifies carelessness which is another red flag to be aware of. Not proofreading a resume or not having someone else do it may be a sign that the candidate isn’t conscientious.

 Too many hobbies : if you see too many hobbies or out of work activities standing out , this can be an indicator of an applicant who is not really going to be the first to sign up for extra hours or put extra effort voluntarily, he'd rather be out there back with his/her beloved hobby.

Also be aware that series of several jobs in a short timeframe is a clear signal of a problematic or unreliable employee or a chronic job surfer. There is usually a good reason why people leave jobs so make sure you find out why.

Related articles

Using Internal Vs External Trainers

Using Internal Vs External Trainers It is difficult to generalise about how it is worth it for companies to develop their own internal team of trainers to carry the burden of ...

2012-11-05 11:22:22

Kirkpatrick's Four levels of training evaluation Model

Kirkpatrick's Four levels of training evaluation Model The four levels of Kirkpatrick's evaluation model of training essentially measures: Reaction of student - what they thought and felt ...

2012-11-06 22:24:50

Measuring Training ROI for sales and Service staff

First we must clearly point out that measuring ROI of training is usually not an easy task to do or to measure accurately. Financial results for individual employees, teams and departments ...

2012-11-05 11:54:23

Human Resources Management

What is Performance appraisal?A performance appraisal is a formal management system to evaluate the quality of an individual’s performance in an organization. What is ...

2013-02-10 13:57:53

Job Analysis-description-specification

Clearning up the confusion.Job Analysis: Is the process of studying the duties and conditions of each job and the qualification which a person should posses to perform it. It refers to the ...

2012-03-02 23:22:20

What is performance appraisal?

Is a formal management system to evaluate the quality of an individual’s performance in an organization.The appraisal is usually prepared by the employee’s immediate supervisor. The procedure ...

2012-03-03 06:39:58

Career Development Plans

Source: The Management Bible – John Wiley and Sons. Copyright © 2005 by Nelson Motivation, Inc. & Peter Economy, Inc. Sometimes you can get where you want to go in business—if you’re lucky. But, ...

2012-03-09 21:39:01

Effective Interviewing Questions

Effective Interviewing Questions There is no doubt that interviewing is all about asking questions. Asking the right questions is crucial to make a fair evaluation of your candidate. If you ask ...

2012-03-02 21:14:48

all courseware packages

No need to sign up if you have Facebook!

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $ 449.95 $ 299.95

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $ 599.95 $ 349.95

Training Articles

09 Mar

Steps to evaluate your staff

One of your most important tasks as a manager is to create a process for properly ...

Read details
26 Feb

Brainstorming & Revers ...

Brainstorming is a tool for generating a large number of ideas in a short time and is ...

Read details
11 Feb

Effective teams Essentials - ...

1. Team members have a strong commitment to the achievement of organisational goals ...

Read details

Get all available programs and save !! 

For only $2499.95

 allcourses   +  all mini courses
25 Full Courses   5 Mini Courses 


Most Popular Articles

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read details
04 Feb

Techniques for handling ...

 APAC Model for handling objections : An objection is good news. When a customer ...

Read details
10 Feb

Customer service

World Class Customer Service, What is it?Delivering world class customer care means ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
for only

PRICE: $ 599.95 $ 349.95

Check us out on Facebook!

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405