Friday, 28th October 2016

Training Materials & Courseware Resource

Are you a trainer looking for professional and innovative training materials?

Are you a team leader or people manager looking for effective training materials to develop your team?

Are you a trainer looking for professional and innovative training materials?

Are you a team leader or people manager looking for effective training materials to develop your team?


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Latest training concepts & models



Fun & Engaging

Packed with activities & exercises

 Fun & Engaging

Maximize return on your training investment

with the most cost effective solution to your training needs

Power Point Slides

Power Point Slides

Exercise sheets and training support documents

Exercise sheets and
training support documents
Trainer's Guide

Trainer's Guide



Training Materials, specific job aids and useful forms

Training Materials, specific
job aids and useful forms
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Save hours of research and development time. We have done all the hard work so you can focus on the training delivery

Own complete rights to edit, copy, and reuse the training materials. You can even brand it with your business logo and name.

Download all training courses and courseware packages immediately in their original source files.

Access the latest training models and concepts that will get you proven success and measurable results.

Use fun, hands-on activities, exercises and games that will ensure your participants are fully engaged.

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Instant download training package

Communicating with Clarity and Impact
for only
Price: $199.95  $149.95

 click for more details


Why buy our training course material packages


Great value for a small investment


100% customizable


Standalone modules can easily be added to enliven your training material


Get new ideas for activities, exercises and games


Download and get it immediately

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Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 429.95 $ 299.95

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Choose your training package


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Pay using any major debit or credit card or using paypal


You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)


Unzip the file/s and get all your documents in MS office format

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Try to smile more when you are with customers, the more you show your enjoyment in the relationship, the more at ease and comfortable your customer will be.


Genuinely Compliment your customer
Few people actually do this  you can’t genuinely compliment a customer, don’t bother trying. Nothing kills rapport more quickly than a phony compliment.


Take a genuine interest in your customer
Most people see through feigned interest, and when they do, you’ll fail to build the rapport you desire.
Choose the right time to ask about their hobbies, family, interests, school, where they live, which sports team they support …etc.
Find commonality – try to find something you share with your customer to talk about and break all ice.


Listen Carefully
Another strategy to develop rapport with cusotmers is to listen actively, to give them your total undivided attention. Avoid interruptions and distractions like emails, pagers, people knocking on the door, open doors and ringing telephones. Make your customers feel as if they are the center of your universe. You not only need to listen to what your customers are saying, you need to listen actively. Active listening means paying attention, asking questions, restating the message to make sure you understand what the customers are saying, and looking and listening for the emotions behind the words.


Speak your customer’s Language:
Don’t try to impress your customer by using a lot of Jargon and technical terms from your industry, you will only end up confusing your customer and making him/her feel uncomfortable or worse making them feel ignorant.

Assume your clients know very little about what you do. Use clear and simple language to express what you have to offer or explain. Don’t be afraid to ask questions if you don’t understand some area of their business. Use analogies to their business to relate what you’re offering to what they do every day and to their specific needs.



Instant download training package 

Setting Others Up For Success! (Click to read more)

This workshop was designed to help support staff improve their performance in a competitive environment. Using a self-assessment tool, participants discovery their dominant.

price: $ 199.95  $ 129.95


Don’t disagree immediately
Another way for you to kill rapport is to immediately disagree with a customer or to appear argumentative. While agreeing with your customer can be a powerful tool for building rapport, disagreeing can be an equally powerful tool for destroying rapport. When customers say something you agree with, let them know you clearly and emphatically agree: “I couldn’t agree with you more.” When customers say something you may not agree with, don’t disagree immediately, no matter what you think. Focus instead on where you do agree, or try to see the customers’ point of view. Consider saying something like, “I agree with you that . . .” or “I can appreciate how you may feel” or “I never thought of it that way” or “That’s an interesting way to look at it.”


Choose your battles
When you do disagree with a client, make sure that you oppose the point, not the person. And keeping in mind that any battle with a customer has one winner and that's the customer, he/she can always take their business somewhere else and then you lost.  You will not build lifetime rapport with customers by making them feel that they’re not intelligent or that they’ve made poor choices. You will build rapport by gently pointing out faulty thinking, sharing your expertise and offering creative solutions.

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Latest training package

Building High Performing Teams

Building High Performing Teams Check out our latest added training package
"Building High Performing Teams" A highly engaging one-day training program packed with a plethora of fun activities and games focusing on the key characteristics of high performing teams, check this training package out first.
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Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $ 449.95 $ 299.95

training materials questions

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $ 599.95 $ 349.95

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25 Full Courses   5 Mini Courses 


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What some of the trainers, consultants and business professionals who used our training course materials and courseware packages said:

I just completed a three-day program ,using one of your two day packages. I was able to customize this program quite easily. The thorough work done by your team saved me a lot of time-and money. I am an experienced speaker/trainer with over 20 years in the field. Your programs provide the blueprint for what I need for my corporate and government training clients. I have seen similar programs advertised elsewhere for triple the price!
I will return to your website as needed and will recommend your products and services to fellow consultants.

Angela Walton, Atlanta, Georgia USA

As a trainer, I found the Time Management Training course very comprehensive and easy to follow. I especially like the experiential aspects of the course content delivery. Every module of this package is laid out extremely well, including easy to follow lists such supplies required.

Roland Franquez, Safety, Training and Quality Assurance Manager, Inc. USA.

TCM training materials are professionally written state of the art and masterfully done with up to date training aids and workbooks. Nowhere else could you find training materials of this quality for the price ... AAA+

Peter Morrison, Sales & Marketing trainer


The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Why buy our training course material packages?

invest Great value for a small investment

Receive a package of extensive and well structured training course materials complete with comprehensive trainer guides, delegate workbooks, power point slides, activities and exercises as well as several support documents from evaluation sheets to attendance certificates so you have all you need to run a successful training program. 

 custo 100% customizable

You can easily customize, personalize and tailor each training course material package to match your training objectives and the training needs of your audience. You even have full rights to brand it with your own brand name. (We only do NOT allow re-sale of our training course material packages) 

 customiz Standalone modules can easily be added to enliven your training material

Each training program is logically structured into standalone modules each focusing on a specific topic for ease of customization, addition  or incorporation into your own existing course materials.

idea Get new ideas for activities, exercises and games

Each of our training course material packages includes a plethora of  self discovery exercises, activities and games addressing specific key learning points giving you more ideas for activities and interaction to enliven  your existing course materials.

down Download and get it immediately

All our course material packages are instantly downloaded so you get it immediately after successfully completing your purchase.


Deliver fun, effective and professional trainings easily!

Even if you are delivering training for the first time, our training materials will guide you step by step. Our materials have an easy to follow format and instructions that explains all key points, models, and concepts. We also provide directions for all activities/exercises and debriefing instructions about which key points to stress in each activity/exercise. As a manager, it will be easy for you to take charge of developing your team and deliver the training program yourself or through a professional trainer.

Our tabular formatted Trainer's Guide makes delivery easy. We provide clear directions and suggestions on what to do and what to say with each slide. We also provide a high impact PowerPoint slide deck and a comprehensive Reference Workbook for participants. Trainers who used our courseware and training materials were able to provide accelerated learning solutions that engaged all types of learners. Read some of our testimonials.

We provide niche courseware packages and training materials that are highly effective and interactive. For example, we have courses specific to the retail industry such as retail selling skills and retail sales forecasting and planning and call center specific training like controlling calls, handling angry callers and telephone debt collection. Unlike many other internet sites who have hundreds of ineffective canned packaged courses, our targeted soft skills topics have been very carefully developed targeting specific skills and attitudes using innovative training models and hands-on activities. Most of our training materials and courseware packages have been tried and tested and successfully delivered to professionals from senior managers to frontline employees.

For Trainers

Save yourself hours of development and research time. You can use our affordable, content rich training materials to deliver an exceptional training program. Or, you can use our modules to enhance and enrich your current course materials with fresh, new, and proven models, concepts, interactive games, activities, and exercises. That way, you can focus all your effort on the delivery of your program and ensure the maximum return on your training investment.

For People Managers

Discover the trainer in you and take charge of developing your people; after all as a leader, developing your team should be your number one priority. Our affordable courseware packages and training course materials will allow you to do just that. Our courseware materials are well structured, organized, and easy to use. Anyone with good presentation skills can follow the well structured format and deliver our training content comfortably.

Enliven your team meetings, pick out key learning points from our easy to use and professionally designed training course material packages and provide your team with a short powerful session during team meetings or huddles to stress on a specific key skill/s that serves key development area/s. Remember as a people manager, you are the one who is ultimately responsible for developing your team.

To find out more about our course material packages , please take a few minutes to read our frequently asked questions or take a look at our testimonials page and read what trainers, consultants, leaders and business professionals who used our training materials said.


Some of our satisfied clients and multi-national corporations who rely on us for their training and development needs from different industries and sectors.
Click here to see more clients


   allianz bnp paribas cemex credit agricole gm

hsbc petronas valeo vodafone wetern union


You do not need a huge training budget to develop your people. Every true leader knows that staff development is at the core of his/her job. Now, even with a low training budget you can afford to deliver affordable, professionally designed course materials and courseware packages.


Even if you are delivering training for the first time, our training materials will guide you step by step through each course. Our materials have an easy to follow format and instructions that explain all key points, models, and concepts. We also provide directions for all activities/exercises and debriefing instructions about which key points to stress in each activity/exercise. As a manager, it will be easy for you to take charge of developing your team and deliver the training course yourself or through a professional trainer. This is a very affordable solution that ensures maximum return on your training investment.


Our training course materials and courseware packages result from over 14 years of professional training design and delivery for some of the largest multi-national corporations in the world. Experienced instructional designers and senior trainers have researched and developed these training courses that have proven to be very popular with learners of all types and have consistently achieved measurable business results.


Each of our full course packages includes a fun and competitive review exercise that tests participants’ retention of what they learned in the course. Add a prize for the winning team, and you will end each training course on a high note.


People learn better by doing activities than by listening to you talk. Our training materials and courseware packages are packed with activities and exercises. To help you make your training course even more hands-on, informative, and fun, each of our full course materials and courseware packages comes with a bonus activities folder: 22 additional activities, games and ice breakers. These bonus activities will help you extend and enrich your course, add more interaction, and provide more options for activities and exercises.

fun training course materials



In addition to our professionally designed, customizable training materials and courseware packages, we offer free comprehensive resources on our website. Looking for training articles, activities, and assessment tools? Find them for FREE on our site. Whether you are a trainer looking for ideas, a manager looking to develop your team, or person looking for self-development, you will find a wealth of valuable free training materials and resources on our site. Feel free to browse through our resources, activities, and articles to develop yourself or others. We hope you enjoy our site and find it useful. Please recommend us to others.

Free Training Articles Free Games & Activities Free Assessment Tools



If your employees can’t be gone for a full day, our 2/3 hour Mini Courses solve the problem. These quick, compact, and effective courses are designed to deliver comprehensive 2 to 3 hour sessions on specific topics, These courseware packages include skill practices you can customize to fit your training needs or integrate into your existing course materials.

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405