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Passionate Retail Experts
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Price: $199.95 $179.95
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FULL COURSE PACKAGES
MINI COURSE PACKAGES
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Communication Skills |
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Motivating People |
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Professional Business Writing |
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Professional Sales Questioning |
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Sales Forecasting |
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Ten Best Practice Customer Service Techniques |
COMPLETE PACKAGES
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Retail Excellence series® |
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Customer Service Excellence series® |
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Communication Excellence series® |
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Sales Excellence series® |
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Call Center Excellence series® |
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The Presenter-Trainer Package |

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Great value for a small investment |
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100% customizable |
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Standalone modules can easily be added to enliven your training material |
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Get new ideas for activities, exercises and games |
Fun, competitive review game to end on a high note! |
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My self assessment results
QUIZ NAME | POINTS |
Each one of us has his own way of dealing with and reacting to a conflict situation. Depending on our personality and background, those different reactions are usually one of five main strategies or styles of dealing with conflict. The five strategies are: Collaborating, Competing, Avoiding, Harmonizing and Compromising. click the link below to take a quick quiz to find out your dominant conflict resolution strategy and also get an explanation of each of the different conflict handling styles.
To take the "Conflict Quiz" please Click here
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Training Articles
STAR feedback Model
Giving positive feedback : ST(Situation/task): A customer came into your ...
Read More...The Power of one agent
For every call center agent not in place when scheduled, there’s a huge impact on the ...
Read More...Brainstorming & Revers ...
Brainstorming is a tool for generating a large number of ideas in a short time and is ...
Read More...Get all available programs and save !!
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30 Full Courses | 6 Mini Courses |
Most Popular Articles
STAR feedback Model
Giving positive feedback : ST(Situation/task): A customer came into your ...
Read More...The Power of one agent
For every call center agent not in place when scheduled, there’s a huge impact on the ...
Read More...Brainstorming & Revers ...
Brainstorming is a tool for generating a large number of ideas in a short time and is ...
Read More...