Pre-training Mystery Shopping Activity

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Retail-selling-skills-training-course-materials

Frontline Retail Selling Skills

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Price: $199.95 $179.95

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FULL COURSE PACKAGES

	Administrative Assistant Skills
	Anger Management
	Building High Performing Teams
	Business Etiquette
	Call Control
	Change Matters
	Coaching People For Better Performance
	Communicating with Clarity and Impact
	Conflict Resolution
	Creative Problem Solving & Decision Making
	Emotional Intelligence
	Find a way to say YES!
	Front line Retail Selling Skills
	Handling angry and difficult callers
	Lead, Motivate & Inspire
	Marketing Essentials
	Managing People
	Negotiating For Results
	New College Instructor Orientation
	Passionate Retail Experts
	Pathways to service excellence
	Presenting With Impact
	Professional Selling Skills
	Retail Sales Planning & Forecasting
	Sales Management
	Sales Territory Planning & Routing
	Setting Others Up For Success!
	Successful Telephone Debt Collection
	Time Management
	Train the Trainer
	Vision, Energy & Passion to serve
	Workplace Diversity & Inclusion Training

MINI COURSE PACKAGES

	Communication Skills
	Motivating People
	Professional Business Writing
	Professional Sales Questioning
	Sales Forecasting
	Ten Best Practice Customer Service Techniques

COMPLETE PACKAGES

	Retail Excellence series^®
	Customer Service Excellence series^®
	Communication Excellence series^®
	Sales Excellence series^®
	Call Center Excellence series^®
	The Presenter-Trainer Package

Why buy our training course material packages

	Great value for a small investment
	100% customizable
	Standalone modules can easily be added to enliven your training material
	Get new ideas for activities, exercises and games
	Fun, competitive review game to end on a high note!
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Retail excelllence series training package

Now get the complete

" Retail Excellence series^®"

3 complete professional retail sales and service training programs

Retail sales forecasting and planning

Selling skills for your retail front liners

Passionate customer service skills

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PRICE: $ 539.85 $ 349.95

My self assessment results

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POINTS

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As a pre-training assignment we would like you to conduct two mystery shopping calls to two key competitors to assess their Customer experience. (Please note that this exercise is to assess your experience as a customer, NOT the competitors’ product offering or prices etc.).

Take this quick 8 question test... Click here to take Pre-training Mystery Shopping Activity