Saturday, 25th February 2017

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!


                   Accredited training provider

               quality  Certified Courseware



Instant download training package

conflict resolution training package  
Conflict Resolution
for only
Price: $199.95  $129.95

click for more details


Why buy our training course material packages


Great value for a small investment


100% customizable


Standalone modules can easily be added to enliven your training material


Get new ideas for activities, exercises and games

Fun, competitive review game to end on a high note!


Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 429.95 $ 299.95

My self assessment results


myresultsLog in or join for free to see your latest self assessment results


Overview :

Instruct each participant to think of a famous person and write it secretly on a post it note. Attach the post it to the head of their partner. A fun exercise that shows the importance of asking the right type of questions.

Time /15 Minutes

Instructions and Set up :

Issue post-it notes.

Split the group into pairs.

Instruct each member of the group to think of a famous person and write it secretly on the post it. Attach the post it to the head of their partner.

In round 1 – take it in turns to ask closed (yes/no) questions. You may continue to ask questions for as long as you receive a yes response. When the answer is no, swap over. E.g. typical questions:

• Am I alive
• Am I male
• Am I a sports person etc?

After 10 mins, stop the activity. Some people will have guessed others will still be playing.

For those that have guessed asked them to come up with another famous person and repeat the exercise (those still guessing can continue).

In round 2 - they must take it in turns to ask one Open or TED (Tell, Explain, Describe) question (with the exception of ‘what is my name’ or similar!). If they mistakenly ask a closed question they have lost their turn.

After 3 or 4 minutes close the activity and debrief.

Discussion questions :

 -  Which were the easier questions to think of? (normally round 1)
 -  Which questions made it easier to guess who I was? (definitely round 2)

What's the point from this activity ? :

The Key message from this activity is that  Despite the obvious usefulness of Open/TED questions (Tell, Explain, Describe questions) for gathering information we for some reason find it easier to ask closed questions so as much as we think we asked the right questions – beware!

Add comment

Security code

Professional Selling Skills

Instant download training package

Professional Selling Skills (Click to read more)

Many sales people fall into the trap of talking too much. They just can't wait to tell customers all about the features or benefits their product/service will bring or how great their company is.

price: $ 199.95  $ 149.95

all courseware packages

No need to sign up if you have Facebook!

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $ 449.95 $ 299.95

How it works?


Choose your training package


Add to shopping cart


Pay using any major debit or credit card or using paypal


You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)


Unzip the file/s and get all your documents in MS office format

training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $ 599.95 $ 349.95

Training Articles

04 Feb

Selling to different ...

 Types of Buyers we Deal with Have you noticed how most people don’t like ...

Read details
26 Aug

What is True Customer loyalty?

There are many ways we can define customer loyalty. A loyal customer is a customer ...

Read details
22 Aug

What is PESTLE analysis ?

A PESTLE analysis is mainly involved with studying all the external factors that can ...

Read details

Get all available programs and save !! 

For only $2499.95

 allcourses   +  all mini courses
25 Full Courses   5 Mini Courses 


Most Popular Articles

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read details
04 Feb

Techniques for handling ...

 APAC Model for handling objections : An objection is good news. When a customer ...

Read details
10 Feb

Customer service

World Class Customer Service, What is it?Delivering world class customer care means ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
for only

PRICE: $ 599.95 $ 349.95

Check us out on Facebook!

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405