Wednesday, 18th October 2017

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

Facebook Login

                    ECABO

                   Accredited training provider

               quality  Certified Courseware

                    payment-method

ZupplerPCICompliantBadge

Instant download training package

Customer-service-training-material  
Vision, Energy & Passion to serve
for only
Price: $199.95  $149.95

click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

 

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 429.95 $ 299.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

Overview :

This is an excellent activity that will help you explain what NPS (Net promoter score) is  in a fun way and shows participants how to calculate NPS and gives them a chance to rate each other.

`
Time :

10 Minutes


Tools/Items required:

one 'Rate my NPS Please'  Sheet per participant - Please see sample sheet below ( You can easily create your own similar sheet with the number of rating lines equal to the number of participants in your class)

Setup :

Give each participant one " Rate my NPS Please Sheet"
Instruct each participant to write his/her name in the  blank space  on the Sheet  where it says  " How likely it is that you would recommend ....................................... to a friend, Family member or colleague?"

Rules :

Once each participant wrote his/her name as instructed above , ask all participants to leave their place and move around the room  and  give an  NPS Score to each of their colleagues .
Once everybody had a chance to go around the room and give an NPS score to everyone else, ask each person to go back to their place and look at the scores he/she received from others and start calculating the number of promoters , neutrals and detractors and to use the formula in the sheet to determine his/her NPS score.


 
What's  the point from this activity ? :

This activity aims to help explain what NPS is in a fun way and give the participants an opportunity to practice calculating NPS score by rating each other and calculating NPS using the NPS formula.

Goodluck and have fun!


Rate My NPS activity sample sheet

Net promoter score activity rating sheet


Testimonials

What some of the trainers, consultants and business professionals who used our training course materials and courseware packages said:

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

I've been using training course materials for a number of years. They have some of the best products I seen on the market. Looking for engaging games, information and content Training Course Material is the way to go. Some of the best reviews I've ever received were after I put on presentations using training course material content. If you want to wow your clients, if you want to stand out in the crowd, if you just want to be the best you can be, use Training Course Materials.

Garion Bunn, CPBA, CPMA, Keynote presenter, author and coach, NC USA

CLICK TO READ MORE TESTIMONIALS

all courseware packages

No need to sign up if you have Facebook!

Facebook Login

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $ 449.95 $ 299.95

How it works?

 

Choose your training package

 

Add to shopping cart

 

Pay using any major debit or credit card or using paypal

 

You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)

 

Unzip the file/s and get all your documents in MS office format



training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $ 599.95 $ 349.95

Training Articles

05 Feb

Visioning & Alignment

What is strategy? Strategy means consciously choosing to be clear about your company’s ...

Read details
26 Aug

What is True Customer loyalty?

There are many ways we can define customer loyalty. A loyal customer is a customer ...

Read details
07 Oct

Effective Meetings management

Source: Prentice Hall December 2000 Meeting Management   Importance of managing ...

Read details

Get all available programs and save !! 

For only $2499.95

 allcourses   +  all mini courses
25 Full Courses   5 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read details
04 Feb

Techniques for handling ...

 APAC Model for handling objections : An objection is good news. When a customer ...

Read details
21 Aug

8 Step strategic planning ...

The below 8 steps give you an overall view of the general actions that should be followed ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $ 599.95 $ 349.95

Check us out on Facebook!

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405