Activity - customer service - Rate My NPS (Net promoter score)

Overview 

This is an excellent activity that will help you explain what NPS (Net promoter score) is  in a fun way and shows participants how to calculate NPS and gives them a chance to rate each other.

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Time  10 Minutes

Tools/Items required

one 'Rate my NPS Please'  Sheet per participant - Please see sample sheet below ( You can easily create your own similar sheet with the number of rating lines equal to the number of participants in your class)

 

Setup 

Give each participant one " Rate my NPS Please Sheet"
Instruct each participant to write his/her name in the  blank space  on the Sheet  where it says  " How likely it is that you would recommend ....................................... to a friend, Family member or colleague?"

 

Rules 

Once each participant wrote his/her name as instructed above , ask all participants to leave their place and move around the room  and  give an  NPS Score to each of their colleagues .
Once everybody had a chance to go around the room and give an NPS score to everyone else, ask each person to go back to their place and look at the scores he/she received from others and start calculating the number of promoters , neutrals and detractors and to use the formula in the sheet to determine his/her NPS score.

 
What's  the point from this activity? 

This activity aims to help explain what NPS is in a fun way and give the participants an opportunity to practice calculating NPS score by rating each other and calculating NPS using the NPS formula. Goodluck and have fun!

 

Rate My NPS activity sample sheet

Net promoter score activity rating sheet