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	Handling angry and difficult callers
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As participants file into the training room, give each person a nut and bolt of different sizes that don’t fit together. Participants will have to go around the room in search for the nut or bolt that completes their set. This is a fun icebreaker that gets people right into conversation with each other, making quick trades which usually promotes a great deal of discussion and laughter specially when someone ends up with a stuck nut on a wrong bolt. Tell participant that the person who successfully completes his/her set can go back to their seat.

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Biggest Interviewing mistakes

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How to disagree Agreeably

To Communicate assertively means having your own views. Since others will also ...

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Levels of Learning

Levels of Learning Communication success in a customer care setting is achieved by ...

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03 Mar

Biggest Interviewing mistakes

Biggest Interviewing mistakes Failing to dedicate enough timeFailing to dedicate ...

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06 Nov

How to disagree Agreeably

To Communicate assertively means having your own views. Since others will also ...

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12 Feb

Levels of Learning

Levels of Learning Communication success in a customer care setting is achieved by ...

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