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- Handling angry and difficult callers
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- Successful Telephone Debt Collection
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FULL COURSE PACKAGES

	Administrative Assistant Skills
	Anger Management
	Building High Performing Teams
	Business Etiquette
	Call Control
	Change Matters
	Communicating with Clarity and Impact
	Conflict Resolution
	Creative Problem Solving & Decision Making
	Find a way to say YES!
	Front line Retail Selling Skills
	Handling angry and difficult callers
	Lead, Motivate & Inspire
	Marketing Essentials
	Negotiating For Results
	New College Instructor Orientation
	Passionate Retail Experts
	Presenting With Impact
	Professional Selling Skills
	Retail Sales Planning & Forecasting
	Sales Management
	Sales Territory Planning & Routing
	Setting Others Up For Success!
	Successful Telephone Debt Collection
	Time Management
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In preparation for this fun energizer, secretly ask each participants about

1- their name.

2- their hobby

3- their favourite song

4- the one thing they enjoy the most about their job and create a slide for each participant listing each only animate the name to appear on click

Directions:

1- Tell participants that we will be playing a game that’s a combination of name the song and name the person

2- You can do the whole activity at once by going through each slide and showing participants the person’s hobby, the thing they enjoy most about their job and their favourite song (A good variation can also be to play the song, just download them in advance) and asking them to guess who the person is or you can spread out the slides over the day or add one at the end of each module or topic.

Check out some of our latest training course material packages

Time Management

Business Etiquette

Vision, energy & passion to serve
(Customer service training)

Lead, Motivate & Inspire

Change Matters (Change Management)

Train the Trainer complete course package on how to train adult learners

Train the Trainer

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Creative Problem Solving and Decision Making

Creative problem solving & Decision making

Building High Performing Teams

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Administrative Assistant Skills

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Sales excelllence series training package

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" Sales Excellence series^®"

3 complete professional sales training programs

Sales Management

Professional Selling skills

Sales Territory Planning & Routing

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