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![]() | Ten Best Practice Customer Service Techniques |
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![]() | Retail Excellence series® |
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Standalone modules can easily be added to enliven your training material | |
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My self assessment results
QUIZ NAME | POINTS |
Directions:
1- Issue blank 3”X 5” cards to each participant
2- Ask each person to write down one issue/problem/situation that often occurs or has occurred in the past in his/her workplace that represents a performance problem (10 Minutes)
3- Collect all cards and split the group into teams of two.
4- Shuffle the cards and hand out a card for each participant, making sure that each team gets a card they did not write.
5- Ask each team to discuss the issue/problem/situation and come up with a resolution and a suggestion of how they would handle it and write this down on the back of the card. (10 Minutes)
6- Ask each participant to present to the group both the issue/problem/situation and their proposed solution.
This specific activity can be used in almost any kind of topic to practically show participants how to apply what was learned back on the job. The topic can be easily changed to a communication, service problem or any other topic.
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TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.
Jeanne Parks, Trainer & Business consultant, San Francisco, USA
I've been using training course materials for a number of years. They have some of the best products I seen on the market. Looking for engaging games, information and content Training Course Material is the way to go. Some of the best reviews I've ever received were after I put on presentations using training course material content. If you want to wow your clients, if you want to stand out in the crowd, if you just want to be the best you can be, use Training Course Materials.
Garion Bunn, CPBA, CPMA, Keynote presenter, author and coach, NC USA
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Most Popular Articles
Brands and that emotional ...
One of the definitions of branding is that it is simply a promise, it is that promise ...
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“A speaker’s uncontrolled nervousness is infectious.” Some degree of nervous tension is ...
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