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Communication Skills |
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Sales Forecasting |
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Ten Best Practice Customer Service Techniques |
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Prepare in advance and set up a Twitter session specifically for this class so participants can share and post videos
Directions:
1- Divide participants into teams of 3
2- Assign a topic related to your training subject to each team or you can assign the main topic of your training to all the teams
3- Instruct teams that they have 30 minutes to use their smartphones or iPads to search for an online video that serves to understand the topic they were assigned.
4- After the 30 minutes, ask each group to play the video they selected and assign a spokesperson for the group to explain why they chose this video and how it relates to the topic
Examples to apply this activity
- In a customer service training, you can ask participants to find videos that relate to the value of customers and what companies do to increase customer loyalty
- In a communication skills training, you can ask participants to find videos that show how communication can go wrong
- In a session on leadership
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Most Popular Articles
How to create an Irresistable ...
Adapted from "The Small Business Marketing Bible" by David Frey May I share with ...
Read detailsRunning a Team Briefing
Part of managing people is getting all the widely differing individuals who work for an ...
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Show empathy Showing empathy means having the capacity to understand and to be aware of ...
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