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- Vision, Energy & Passion to serve
  Vision, Energy & Passion to serve
- Frontline Retail Selling Skills
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- Retail Sales Planning & Forecasting
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- Passionate Retail Experts
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- Negotiating for Results
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- Train the Trainer
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- Time Management
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- Setting Others Up For Success!
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- New College Instructor Orientation
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- Sales Management
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- Presenting with Impact
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- Change Matters - Change Management
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- Sales Territory Planning & Routing
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- Handling angry and difficult callers
  Handling angry and difficult callers
- Call Control
  Call Control
- Find a way to say yes!
  Find a way to say yes!
- Successful Telephone Debt Collection
  Successful Telephone Debt Collection
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  Business Etiquette
- Lead, Motivate & Inspire
  Lead, Motivate & Inspire
- Building High Performing Teams
  Building High Performing Teams
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FULL COURSE PACKAGES

	Administrative Assistant Skills
	Building High Performing Teams
	Business Etiquette
	Call Control
	Change Matters
	Communicating with Clarity and Impact
	Conflit Resolution
	Creative problem Solving & Decision Making
	Find a way to say YES!
	Front line Retail Selling Skills
	Handling angry and difficult callers
	Lead, Motivate & Inspire
	Marketing Essentials
	Negotiating For Results
	New College Instructor Orientation
	Passionate Retail Experts
	Presenting With Impact
	Professional Selling Skills
	Retail Sales Planning & Forecasting
	Sales Management
	Sales Territory Planning & Routing
	Setting Others Up For Success!
	Successful Telephone Debt Collection
	Time Management
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Prepare in advance and set up a Twitter session specifically for this class so participants can share and post videos

Directions:

1- Divide participants into teams of 3

2- Assign a topic related to your training subject to each team or you can assign the main topic of your training to all the teams

3- Instruct teams that they have 30 minutes to use their smartphones or iPads to search for an online video that serves to understand the topic they were assigned.

4- After the 30 minutes, ask each group to play the video they selected and assign a spokesperson for the group to explain why they chose this video and how it relates to the topic

Examples to apply this activity

- In a customer service training, you can ask participants to find videos that relate to the value of customers and what companies do to increase customer loyalty

- In a communication skills training, you can ask participants to find videos that show how communication can go wrong

- In a session on leadership

Check out some of our latest training course material packages

Time Management

Business Etiquette

Vision, energy & passion to serve
(Customer service training)

Lead, Motivate & Inspire

Change Matters (Change Management)

Train the Trainer complete course package on how to train adult learners

Train the Trainer

Setting Others For Success (Internal Customer Service)

Creative Problem Solving and Decision Making

Creative problem solving & Decision making

Building High Performing Teams

Administrative assistant skills training course material package

Administrative Assistant Skills

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Sales Territory Planning & Routing

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