Contact Us
Friday, 25th September 2020

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

Facebook Login

                    ECABO

                   Accredited training provider

               quality  Certified Courseware

                    payment-method

Instant download training package

creative-problem-solving-training-course-material  
Creative Problem Solving and Decision Making
for only
Price: $199.95  $179.95

 click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

 

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 539.85 $ 349.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

You’ve done all the planning and the preparation. Your learning objectives are clear and your training session is fully booked!

 

Success!

But, when training day arrives it’s crunch time.


Sink or swim.

All of that hard work hinges on you delivering a killer training session.

Whether you lead training virtually or physically, here are 10 steps to smashing your training session.

1. Give a timeline

Let’s be real. Students get fussy. Attention spans are short and without a thorough briefing on when lunch breaks will take place and how the session will be structured, you’ll quickly find yourself losing your audience.

At the beginning of your session, take a moment to introduce yourself and clear up general housekeeping information.

When students know exactly what is coming next, they’ll be able to focus more effectively on what they are learning.

2. Introduce your session

Once housekeeping is out of the way, tell your learners exactly what you are going to be covering. You should have already prepared key learning aims and objectives, although these may be split up into smaller, more bite size chunks as you go.

It’s important to remember that adult learners are self-directed and self-motivated. They will engage when they see what is in it for them, so make sure every learning objective demonstrates a real world application your attendees can connect with.

3. Summarise and repeat

It may seem counter-productive, but regularly summarise what you have said. It doesn’t have to mean repeating yourself verbatim, but saying the same thing in a slightly different way may hit the spot more effectively for another learner.

4. Provide thorough explanations

If you’re including multimedia resources into your session – good for you! But also, before you hit ‘play’ give your trainees a rundown on what they’re going to see and why you’re showing it to them. It might seem like you’re ruining the surprise, but you’re actually taking a moment to guide the, so they’re not going into the multimedia segment blind. Once they’re prepped and understand what they are looking for, they’ll be ready to absorb what you show them.

5. Get hands on

Give your learners as many opportunities as possible to get hands on with what they are learning. Demonstrations are effective and allowing your learners to conduct their own experiments and partake in a little trial and error is even more productive.

By seeing what they are learning in action learners are much more receptive to assimilating the information and being able to apply it to ‘real world’ scenarios.

6. Regularly Assess Knowledge

Assessing the knowledge of your students doesn’t have to mean a pop quiz! Firing off verbal questions is an effective way of knowing if your students are on the right lines.

Also, when students know they might face a quiz, test, or competition, they are much more likely to pay attention to the information you’re feeding them.

7.  Encourage active participation

Your learners will absorb information and apply learning when they understand it from their perspective.

Reach out regularly to your attendees and ask them to contribute their own experiences or share their opinions and ideas. Everyone, including you, stands to benefit from hearing information relayed from a different viewpoint, in a different voice. So, don’t shy away from reaching out to your class.

8. Repeat Questions

This is particularly crucial in virtual learning environments but applies equally to physical ones too. When a question is asked by a trainee be sure to repeat it before giving your answer.

It’s entirely possible that your audience has not heard the question, or perhaps didn’t quite understand the way it was phrased. By repeating the question you prepare your whole audience for the answer and ensure they can make sense of it.

9. Get your timings right

Starting and finishing your classes on time is crucial for keeping the attention of your class. Late arrivals should cause as little disruption as possible, and while it may be tempting to let class discussion run off on a tangent, it’s always advisable to gently steer the discussion back to the original point of the lesson.

Not only will this ensure you hit all of the learning objectives in the allocated time, it also allows for your students to feel secure that the lesson will finish on time and they will leave with all the information on hand.

10. Don’t Panic!

Last, but not least, don’t panic.

Each session is an opportunity for you to reflect on the structure and delivery of your training.

After each one, take some time to think about what went well and what could be improved.

Celebrate your wins, and take into account any changes you need to make for the future, and you will find yourself feeling increasingly positive every time you prepare to deliver a lesson.

Related articles >>

Techniques for handling objections

 APAC Model for handling objections : An objection is good news. When a customer raises an objection, it means the customer is identifying issues that have to be resolved before the sales can ...

2012-02-04 13:16:05

Features,Advantages and Benefits

There comes a point, during the sales process, when the salesperson needs to present the solution that meets the customers' needs. Presentations can relate to products or services or the company ...

2012-02-04 21:39:37

OPEN Question Selling Technique

OPEN Question Selling OPEN Question selling is a unique selling technique that many professional salesmen use . It’s all about asking questions in a particular order so that you lead both yourself ...

2012-08-19 07:11:26

9 Closing Techniques

The purpose of this page is to look at nine ways of closing the sale. Any examples that are given will be general. 1. Ask for the orderIt has been estimated that 7 out of every 10 presentations end ...

2012-02-04 20:38:20

Cross-selling & Up-selling

Successful sales people always Cross & Up sell to increase sales AND give the customer the best solution possible. Please remember that the key to successful cross-selling and up-selling is to ...

2012-08-19 12:21:20

Selling to different Personalitiy styles

 Types of Buyers we Deal with Have you noticed how most people don’t like salespeople, or being sold to? When people are asked what they don’t like about salespeople they say things like: ...

2012-02-03 23:07:39

Professional sales skills & sales Techniques

Selling to different personality stylesOne feature of modern, relationship selling is that we need to understand about peoples’ preferred buying behavior if we are to sell to more of them. It is a ...

2013-02-10 14:04:37

Handling Objections

Defining buyer objections: Objections are really a technique the buyer uses to slow down and make sure he or she isn’t rushing into the sale. But Before we go deeper into objections, let us take a ...

2012-02-04 12:52:50

all courseware packages

No need to sign up if you have Facebook!

Facebook Login

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $539.85 $349.95

training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $719.85 $449.95

Training Articles

04 Feb

9 Closing Techniques

The purpose of this page is to look at nine ways of closing the sale. Any examples that ...

Read details
11 Feb

Asking Questions

Asking Questions Questioning allows us to gather information from others. When done ...

Read details
09 Mar

Managing Up

Many people do not take seriously the need to “manage up”;or at least they do not believe ...

Read details

Get all available programs and save !! 

For only $2995.95

 allcourses   +  all mini courses
30 Full Courses   6 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

04 Feb

9 Closing Techniques

The purpose of this page is to look at nine ways of closing the sale. Any examples that ...

Read details
11 Feb

Asking Questions

Asking Questions Questioning allows us to gather information from others. When done ...

Read details
09 Mar

Managing Up

Many people do not take seriously the need to “manage up”;or at least they do not believe ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $719.95 $449.95

Check us out on Facebook!

Testimonials

The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405

 TRAINING COURSE MATERIALS

 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques

 

 

 Complete Packages

  Retail excellence series®

  Customer Service excellence series®

  Communication excellence series®

  Sales excellence series®

  Call Center excellence series®

  The Presenter-Trainer Package

 

 

  Get All Packages

(Get all available programs for one low price)