Contact Us
Thursday, 1st October 2020

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

Facebook Login


                   Accredited training provider

               quality  Certified Courseware


Instant download training package

business-writing-training course-material  
Professional Business Writing
for only
Price: $99.95  $79.95

 click for more details


Why buy our training course material packages


Great value for a small investment


100% customizable


Standalone modules can easily be added to enliven your training material


Get new ideas for activities, exercises and games


Fun, competitive review game to end on a high note!


Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 539.85 $ 349.95

My self assessment results


myresultsLog in or join for free to see your latest self assessment results


ways to make participants more authentic during training


Authenticity is not usually top of mind when a trainer enters a classroom to deliver a course unless the topic is authenticity. But introducing activities that can create a more authentic learning experience can enhance learning and help participants make connections with their learning for lifelong impact. Being authentic refers to the notion of being your best self. That is a hard thing for people to do sometimes, especially when jobs are on the line or people are feeling pressured to engage in training to keep their jobs. If you are trying to create an impressive and real training experience, try some of these suggestions to get students to be more authentic during training. 

1.Use inclusive language

Whenever you talk about ideas, topics, or objectives, be sure to use language that draws your audience in and makes them feel like they are already part of the experience. When you use language like “we, us, our” students will feel more comfortable and are more likely to open up and share ideas and stories which could contribute to the impact of the training in a positive way.

2. Use stories from your own experience

If you are going to ask students to share their experiences -- and you are going to ask students to share their experiences -- you’ll need to share some of your own. Doing so creates a space of trust and will encourage people to be open to discussions on a more in-depth level, instead of just providing commentary about the training.

3. Ask them to share their stories

Whenever possible, have participants verbalize connections between what you are learning and things they have experienced. Not only does this help learning take place, but it encourages people to be themselves and share parts of their lives that they might not have done otherwise.

4. Share fears about learning

Learning can be overwhelming and downright hard for a lot of people. Encourage the group to talk about their fears associated with learning, and ask them how you can help them get a handle on the materials more realistically. This is best done in general with a group where several answers are likely to provide enough groundwork to make everyone feel comfortable.

5. Come up with ways to combat those fears

After identifying issues with learning or discussion less than positive past experiences, work together as a group to come up with ways to improve this learning experience for everyone involved. This doesn’t have to take a lot of time, but 10 minutes at the beginning of your training session can get people to settle into the training program because they’ll feel like you listened and you care about their learning.

6. Get them writing

When things are slowing down, and people are becoming less engaged, get them to write some feedback, ideas, and questions on a piece of paper. People will always say more on paper than they will out loud.

7. Encourage them to ask questions

At every possible juncture, allow questions. Encourage your students to ask questions on behalf of each other - not everyone will speak up. Encourage them to talk to you on breaks, or after the session, if they don’t feel comfortable talking during the training. Anything you can do to break down the barriers to learning will create a more authentic learning experience for your students.

8. Ask them questions

Always ask them questions throughout a training session. For every topic, have a list of questions, and then watch for opportunities to dig deeper as people participate in the question periods.

9. Have students teach portions of your course

If you want to facilitate learning in a different way, have students teach portions of the course to each other. This creates a valuable opportunity for people to get to know the material from your perspective, which creates a sense of empathy for you. When people are empathetic, they are more likely to participate in your training.

10. Get them solving problems together

Nothing brings out the best in people like the act of problem-solving. When one or more people are trying to solve a problem, their best selves will shine. They will dig deep to come up with a solution that is viable for everyone involved.

When you create opportunities for your students to become more authentic in the classroom, you are giving them the chance to grow as a more authentic person overall. While many people don’t think about becoming “authentic,” they certainly want to work toward being their “best selves.” And that’s the same thing.

Related articles >>

8 Step strategic planning process

The below 8 steps give you an overall view of the general actions that should be followed when putting together any strategic plan. 1. Getting prepared.Decide on the team who will be involved in the ...

2012-08-21 06:07:32

Assessing your mission statement

A mission statement is a statement of the company’s purpose or its fundamental reason for existing. The statement spotlights what business a company is presently in and the customer needs it’s ...

2012-08-21 06:37:50

What is a SWOT analysis ?

SWOT analysis is a very common and useful strategic planning tool. It is simply an acronym for Strengths, Weaknesses, Opportunities and Threats. Its an exercise often used by the team tasked with ...

2012-08-22 13:54:23

Evaluating your organizational values

Values are enduring, passionate, and distinctive core beliefs. They’re guiding principles that never change. Values are why you do what you do and what you stand for. Values are deeply held ...

2012-08-21 06:55:55

Strategic Planning and Thinking

What is a strategic plan?A strategic plan is the formal roadmap that describes how a company executes its long term  strategy. A plan outlines where an organization is going over the ...

2013-02-22 08:55:38

What is PESTLE analysis ?

A PESTLE analysis is mainly involved with studying all the external factors that can directly or indirectly impact future long, medium or short term strategies. Its an acronym that stands for  ...

2012-08-22 15:45:04

Visioning : Forming a strategic vision

Forming a strategic vision should provide long-term direction, delineate what kind of enterprise the company is trying to become, and infuse the organization with a sense of purposeful action. Vision ...

2012-08-21 07:12:30

Visioning & Alignment

What is strategy? Strategy means consciously choosing to be clear about your company’s direction in relation to what’s happening in the dynamic environment. With this knowledge, you’re in a much ...

2012-02-05 11:57:42

all courseware packages

No need to sign up if you have Facebook!

Facebook Login

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $539.85 $349.95

training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $719.85 $449.95

Training Articles

20 Aug

Using NLP Anchoring technique ...

What is  NLP Anchoring? (How to use it in a sales setting?) The idea is simple, get ...

Read details
02 Nov

How to create an Irresistable ...

Adapted from "The Small Business Marketing Bible" by David Frey May I share with ...

Read details
19 Aug

Cross-selling & Up-selling

Successful sales people always Cross & Up sell to increase sales AND give the ...

Read details

Get all available programs and save !! 

For only $2995.95

 allcourses   +  all mini courses
30 Full Courses   6 Mini Courses 


Most Popular Articles

20 Aug

Using NLP Anchoring technique ...

What is  NLP Anchoring? (How to use it in a sales setting?) The idea is simple, get ...

Read details
02 Nov

How to create an Irresistable ...

Adapted from "The Small Business Marketing Bible" by David Frey May I share with ...

Read details
19 Aug

Cross-selling & Up-selling

Successful sales people always Cross & Up sell to increase sales AND give the ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
for only

PRICE: $719.95 $449.95

Check us out on Facebook!


The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405


 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques



 Complete Packages

  Retail excellence series®

  Customer Service excellence series®

  Communication excellence series®

  Sales excellence series®

  Call Center excellence series®

  The Presenter-Trainer Package



  Get All Packages

(Get all available programs for one low price)