Contact Us
Saturday, 27th February 2021

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

Facebook Login

Instant download training package

Setting Others Up For Success!
for only
Price: $199.00  $179.95

click for more details


Why buy our training course material packages


Great value for a small investment


100% customizable


Standalone modules can easily be added to enliven your training material


Get new ideas for activities, exercises and games


Fun, competitive review game to end on a high note!


Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 539.85 $ 349.95

My self assessment results


myresultsLog in or join for free to see your latest self assessment results


prepare your training business for the new year

2019 is almost upon us, and December is a crucial month to reflect on what went well for your training business in the past 12 months and prepare for the new year. Taking the time to lay out and define your goals for the upcoming year, and putting together a comprehensive action plan, has the potential to supercharge your business so when the clocks strikes twelve on January 1st, you feel ready and raring to go.

So, where to start?

Reflect on 2018

Much like Mr. Scrooge in A Christmas Carol, before you can move forwards it is essential to look back. It may be tempting to forge onwards with new goals and new plans right off the bat, but if you don’t reflect on what went well and what didn’t go well for your training business, it’s entirely possible you’ll end up stumbling on the very same hurdles in 2019.

If you set goals for your business at the end of 2017, where are you in relation to them now? Did you reach them, fall short, or abandon them entirely? How has your business changed over the last year? Are your priorities still the same?

By reflecting in this way, you can begin to form an idea of what your priorities are now, and begin forming a comprehensive roadmap for the twelve months ahead.


Set Goals

Every training business will have different goals dependent on a number of factors, but if you have reflected thoroughly on the past year, you should now have an idea of where you want to take your organisation in 2019.

That’s where goal setting comes in.

Goals are the foundation on which you build your business, so it’s extremely important that they are SMART. That’s: specific, measurable, attainable, realistic and timebound.

‘I want to make more money in 2019’ is not a SMART goal. Vague and undefined, it does not give you a target to work towards – monetary or time related.

‘I want to turn over 35% more profit than last year by the end of Q3 2019’ is a SMART goal.

Set yourself four or five goals for the upcoming year. Once you have those in place, you can start to form a plan on how you are going to achieve them in the allotted time.


Get Organised

The old saying goes: “Fail to prepare, prepare to fail” and a large part of getting ready for success in 2019 is making sure you’re organised.

Take some time to check that your training and health and safety certificates are up-to-date, and you are remaining compliant with all the legislation relevant to your training business.

This will ensure you start off on the right foot when 2019 comes around. Not only this but be sure to diarise any important dates. Put them into your calendar and set alarms for a few days before so you’re not caught short at the last minute.


Refresh Your Environment

An organised and clean training environment can energise you, your staff, and your learners. Whether you deliver online training or location-based, it’s time to give your surroundings a spring clean.

If you have a physical space, it’s important to make sure it is organised and clean. That way, when you return after the holidays, everyone is able to focus on their goals (including you!). If you deliver training via a website or other online client, could it do with a spring clean? Get rid of adverts for courses you no longer deliver, or that are fully booked and ensure you have all of the literature prepared for upcoming courses. This will make sure you hit the ground running on your return.

Finally, make sure your e-mail inboxes are decluttered and organised. Having a robust system in place will stand you in good stead for when courses resume in the new year. Especially if you’re bound to be inundated with e-mails from learners and staff on day one back in the office!


Ask for Testimonials

Nothing speaks louder about your training business than testimonials from ex-learners. As people start to wind down for the holidays, now is the time to reach out to them and ask for a recommendation, or a few words on their experience with your organisation.

Put together a survey or list of questions that can be sent out to customers via e-mail. Think about what parts of your training business you’d like them to highlight (e.g. value for money, efficiency, effectiveness, progression opportunities).

You can then use the completed questionnaires across the whole business as a way of enticing new learners to enrol on your courses.

So there you go, 5 ways to prepare your training business for 2019. Sure, it’s important to take the opportunity to enjoy any downtime you may get around this time of year but resting on your laurels won’t get things done in the long run.

Quiet reflection and time to define your goals for the upcoming year are absolutely essential to getting ahead, and making sure you’re organised will make sure your best foot is going forward as we enter the new year.

Related articles >>

Conflict Resolution, Influencing & Negotiation skills

Negotiating - Dealing with conflictIf two drivers meet in a narrow lane and neither will back up, the situation can easily develop into conflict. Resolve conflict nowConflict is a fact of life, it ...

2013-02-10 13:53:37

Mediation and Arbitration

Third party intervention is not uncommon, when a conflict that must be resolved somehow happens and all else fails then conflict resolution third party interventions are needed, below are ...

2012-02-23 08:45:22

How to disagree Agreeably

To Communicate assertively means having your own views. Since others will also have their views, this means that occasionally there will be disagreements. Following a simple step-by-step ...

2012-11-05 23:01:47

The 4 keys to influencing others

Based on best practice, there are four major keys or components a manager must be aware of to successfully influence his/her subordinates and convince them why they must achieve a certain task or ...

2012-10-16 11:16:40

Negotiating and Dealing with conflict

If two drivers meet in a narrow lane and neither will back up, the knowledge and skill required in such situation will be how to modify one or both of the drivers’ behaviour to resolve this conflict. ...

2012-10-17 09:02:58

Reacting to conflict

People respond differently to different conflict situations. Not only that but the same person can respond differently to each conflict situation he/she is faced with depending on the type of ...

2012-02-22 20:05:08

Influencing do's and dont's

Influencing ‘Do’s’ 1. Put your main effort into trying to understand the other person. 90% of the time, influencing goes wrong because we put all our effort into expounding our own ...

2012-10-16 13:23:17

Cost Vs Benefit of conflict

Defining Workplace ConflictA condition between or among workers whose jobs are interdependent, who feel angry, who perceive the other(s) as being at fault, and who act in ways that cause a business ...

2012-02-21 10:06:00

all courseware packages

No need to sign up if you have Facebook!

Facebook Login

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $539.85 $349.95

training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $719.85 $449.95

Training Articles

11 Feb

Coaching for Better ...

Coaching is an ongoing process of working with employees to help them improve their ...

Read details
26 Feb

De Bono's 6 thinking hats

Dr Edward de Bono studied medicine at Christ Church, Oxford, where he gained an honours ...

Read details
11 Feb

Empathy Vs Sympathy

• Sympathy involves identifying with, and even taking on, another person’s emotions. A ...

Read details

Get all available programs and save !! 

For only $2995.95

 allcourses   +  all mini courses
30 Full Courses   6 Mini Courses 


Most Popular Articles

11 Feb

Coaching for Better ...

Coaching is an ongoing process of working with employees to help them improve their ...

Read details
26 Feb

De Bono's 6 thinking hats

Dr Edward de Bono studied medicine at Christ Church, Oxford, where he gained an honours ...

Read details
11 Feb

Empathy Vs Sympathy

• Sympathy involves identifying with, and even taking on, another person’s emotions. A ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
for only

PRICE: $719.95 $449.95

Check us out on Facebook!


The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405


 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques



 Complete Packages

  Retail excellence series®

  Customer Service excellence series®

  Communication excellence series®

  Sales excellence series®

  Call Center excellence series®

  The Presenter-Trainer Package



  Get All Packages

(Get all available programs for one low price)