Contact Us
Thursday, 1st October 2020

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

Facebook Login

                    ECABO

                   Accredited training provider

               quality  Certified Courseware

                    payment-method

Instant download training package

Retail-selling-skills-training-course-materials  
Frontline Retail Selling Skills
for only
Price: $199.95  $179.95

click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

 

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 539.85 $ 349.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

At the heart of any good training program is a Training Needs Assessment. Without it you run the risk of providing a training course to a client that trains them in the wrong area, doesn’t target the right people or utilises the wrong learning methods.

Initially, it is important to understand what your Training Needs Assessment needs to cover. Generally this will be:

  •          What training is needed and why?
  • Who needs it?
  • How will it be delivered?
  • What will the results be?

Let’s dive right in and take it step by step to determine ways in which you can answer these questions.

1. Identify the Desired Result

If you’re producing a training course for a client, you need to discover what the goal of the training is.

Examples of these goals could be:

  • Improving customer satisfaction ratings
  • Increasing conversion rates
  • Improving employee success through better supervisions

When you’ve determined the overall training goal, this needs to be clearly stated and kept at the core of the development process to ensure that the course meets it at every turn.

2. Identify Desired Behaviours

Once you understand the result that the training course will glean, you need to pinpoint what needs to be learned to achieve this. Learners need to:

  • Know what they need to do to succeed.
  • Have the capability to do it.
  • Have the motivation to do it.

Before your learners know this, though, you need to know it. So now is the time to identify crucial competencies, such as personal characteristics, abilities, behaviours and knowledge that will natural need to the desired result.

Finding this out comes in the form of data collection. This can be carried out through interviews, surveys or group discussions. By hearing directly from the people you are looking to train, you can hear directly from them what they think they need alongside what you think they need. This will help you to articulate exactly what they need to do to succeed and compile a training program that will help them do it.

3. Identify Gaps in Performance

Once you fully understand how the ultimate goal is to be met, and the competencies involved in doing so, you can take the data you compiled in step 2 to identify ‘performance gaps’. Dependent on the depth and breadth of the research, it is possible to identify who needs training and where training needs to be focused. Once this is clear, you should have a strong foundation on which to build you training course.

 4. Design your Training

With all the information in front of you, now is the time to get planning your next course. It is important at this point to take into account adult learning principles to determine the best ways to train the learners.

This could be in the form of:

  • On the job training;
  • Classroom learning;
  • Online learning; or
  • Mentoring and coaching

By compiling a course that uses a blended approach to learning styles, it is possible to appeal to a range of learners. That being said, one of the most crucial adult learning principles is that they are self-directed, so the bulk of your course should focus around the learning demonstrating a skill or performing a task that relates directly to the job they are going to be doing. Studies have shown that the rate of retention is about 75% for performing a skill or task, in contrast to 10% for reading and 30% for watching a demonstration.

Training Needs Assessments will form the cornerstone of any training course. Whether you are working with a client to create a course for their organisation, or working to create one of your own, taking the time to carry out this assessment will help you see the areas that require attentions vs areas that are working well. In identifying a performance gap, it is possible to put together effective courses that fulfil the expectations of your clients or potential attendees, provided the content is engaging, enjoyable, and hands on enough to capitalise on the retention of your learners.

Related articles >>

Anger Management & Positive thinking

Practical Anger Management techniquesManaging anger successfully can make the difference between misery or happiness. if you're unable to manage your anger it can affect your life in many different ...

2013-02-07 19:21:03

Practical Anger Management

Managing anger successfully can make the difference between misery or happiness. if you're unable to manage your anger it can affect your life in many different ways, it can hurt your relationships ...

2012-02-02 00:23:36

Achieving Excellence through positive thinking

Achieving Excellence means you must have : OptimismOptimism is power. This is a secret that was discovered by all those who managed to succeed against great odds. Nelson Mandela, Ernest Shackleton, ...

2012-10-17 22:51:15

Anger Anatomy

We all recognise an angry face when we see one no matter where we are in the world, anger is one of those true universal emotions, anger is there in all cultures of the word and it is the outcome of ...

2012-02-15 20:43:05

Channeling your anger

One of the most successful ways to manager anger is to channel or redirect it.  it's not only that channeling your anger still gives you a way to vent and let out the anger but it also directs ...

2012-02-15 21:46:40

5 Steps to feel better when you are feeling down

  This article outlines five ways that can  help you to be more optimistic , less stressed and adopt a more positive perspective in your life in general or towards specific ...

2012-10-17 13:42:16

Are you an optimist?

What do you think is the one thing you need to be in complete control of in order to be optimistic?  Please read the following two stories first before answering this question. The travelers ...

2012-10-17 11:38:35

Mindswitch - Getting into the right state of mind

What is Mind SWITCH ?It’s Your Choice how to react  to every event in your life. SWITCH  creates a moment of choice between a stimulus and response, to a thought and Action. Instead of ...

2012-10-17 12:36:58

all courseware packages

No need to sign up if you have Facebook!

Facebook Login

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $539.85 $349.95

training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $719.85 $449.95

Training Articles

11 Feb

Barriers to good communication

Barriers to good communication When the response from the receiver is not what you ...

Read details
24 Oct

Brands and that emotional ...

One of the definitions of branding is that it is simply a promise, it is that promise ...

Read details
16 Oct

The 4 keys to influencing ...

Based on best practice, there are four major keys or components a manager must be aware ...

Read details

Get all available programs and save !! 

For only $2995.95

 allcourses   +  all mini courses
30 Full Courses   6 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

11 Feb

Barriers to good communication

Barriers to good communication When the response from the receiver is not what you ...

Read details
24 Oct

Brands and that emotional ...

One of the definitions of branding is that it is simply a promise, it is that promise ...

Read details
16 Oct

The 4 keys to influencing ...

Based on best practice, there are four major keys or components a manager must be aware ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $719.95 $449.95

Check us out on Facebook!

Testimonials

The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405

 TRAINING COURSE MATERIALS

 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques

 

 

 Complete Packages

  Retail excellence series®

  Customer Service excellence series®

  Communication excellence series®

  Sales excellence series®

  Call Center excellence series®

  The Presenter-Trainer Package

 

 

  Get All Packages

(Get all available programs for one low price)