Contact Us
Sunday, 25th October 2020

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

Facebook Login

                    ECABO

                   Accredited training provider

               quality  Certified Courseware

                    payment-method

Instant download training package

Customer-service-training-material  
Vision, Energy & Passion to serve
for only
Price: $199.95  $179.95

click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

 

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 539.85 $ 349.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

empathy-small

One of the key skills that each successful trainer should master is being able to accurately read the receptivity of his/her audience. Remember the old saying “You can lead a horse to water but you can’t make him drink”? Similarly, you can seat participants in the training room, but you can’t make them listen.

As a trainer you should expect your audience to have diverse levels of interest and attention. If you can proactively recognize the different listener profiles, you can more successfully make adjustments on the fly to ensure they are giving you their undivided attention.

1- “Get to the point ma’am.” This is the get to it, no-nonsense person who wants just the facts. This is the kind of person who wants specifics and cannot tolerate long ramblings. He/she wants to know how a problem can be fixed. Expect this person to hammer you with a barrage of tough questions just to get you to get to the point.

2- “Please like me.” This is the person with the amiable personality type who always seeks approval from others and is very much concerned with “warm, fuzzy feelings.” This person usually will not retain much of what you say because he/she is constantly anxious about the impression he/she is making. Try to acknowledge their presence and their contribution early on and give them reassurance that “you like them” because this is what they seek in order to focus and pay attention.

3- “Mr./Mrs. Hot shot.” This is the kind of listener who looks for power and assertiveness signals to determine how much respect and attention to pay you. This person constantly looks for power signs in your body language, tone, status and credentials. He/she will only listen and pay attention if you look and sound good.

4- “Give me a break.” Your listeners have different attention span and tolerance levels. Some listeners have a short attention span and get overloaded very easily and tune out completely. This becomes very clear through their body language that communicates this very clearly. To prevent this overload and tune out, give your audience a break every 20 or 30 minutes so they can stretch and move around.

5- “Can you beat this?” This is the person who comes to the training room with his/her own agenda and listens only to his/her favorite channel WIIFM (What’s in it for me). This person usually has a very competitive personality and can’t wait till you finish to add his/her two cents or asks a tough question to put you to the test. If possible, try to use break times to learn more about this person’s personal agenda to respond to their WIIFM question.

6- “The Yawner.” One or two yawns is normal. Some people may not have had enough sleep the previous night however every trainer knows that a lot of yawns and fidgeting among the audience means he/she is in trouble and need to switch gears. Be ready to inject a quick activity or energizer, tell a funny story; provide an in-place, stand-up, stretch break or divide your class into groups and have them work or a pertinent question or problem.

7- “Gotcha” These are the types that are looking for ways to prove you wrong. They are listening for something inconsistent, biased, offensive or factually incorrect so carefully think through what you are saying and be careful not to provide an opportunity to those fault-finders extraordinaire.

Related articles >>

Effective teams Essentials - Characteristics of effective teams

1. Team members have a strong commitment to the achievement of organisational goals and objectives. Getting the job done, whatever it is, has top priority. Tasks are clearly understood and ...

2012-02-11 21:19:03

Team Building

The RACI ChartRACI is a charting system that helps to ensure that all aspects of a plan are identified, managed and completed efficiently and effectively. It is used to plan who does what by ...

2013-02-22 09:12:50

The RACI Chart

The RACI chart is a valuable tool to use with self-directed teams and project teams when you wish to be very clear about levels of responsibility and authority. RACI is a charting system that ...

2012-11-03 21:39:26

Running a Team Briefing

Part of managing people is getting all the widely differing individuals who work for an organisation, to work together as a team, understanding common goals and common difficulties. One of the most ...

2012-10-17 07:40:15

Putting a team together

There are two main essential ingredients for the formation of any team, the first one is that each team member must be fully aware of and has complete buy in of the team's common goal and the second ...

2012-11-04 22:26:26

all courseware packages

No need to sign up if you have Facebook!

Facebook Login

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $539.85 $349.95

How it works?

 

Choose your training package

 

Add to shopping cart

 

Pay using any major debit or credit card or using paypal

 

You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)

 

Unzip the file/s and get all your documents in MS office format



training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $719.85 $449.95

Training Articles

02 Feb

Practical Anger Management

Managing anger successfully can make the difference between misery or happiness. if ...

Read details
05 Feb

Visioning & Alignment

What is strategy? Strategy means consciously choosing to be clear about your company’s ...

Read details
19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read details

Get all available programs and save !! 

For only $2995.95

 allcourses   +  all mini courses
30 Full Courses   6 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

02 Feb

Practical Anger Management

Managing anger successfully can make the difference between misery or happiness. if ...

Read details
05 Feb

Visioning & Alignment

What is strategy? Strategy means consciously choosing to be clear about your company’s ...

Read details
19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $719.95 $449.95

Check us out on Facebook!

Testimonials

The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405

 TRAINING COURSE MATERIALS

 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques

 

 

 Complete Packages

  Retail excellence series®

  Customer Service excellence series®

  Communication excellence series®

  Sales excellence series®

  Call Center excellence series®

  The Presenter-Trainer Package

 

 

  Get All Packages

(Get all available programs for one low price)