Monday, 19th February 2018

Training Materials & Courseware Resource

View Cart

Login Form

No need to sign up if you have Facebook!

Facebook Login

                    ECABO

                   Accredited training provider

               quality  Certified Courseware

                    payment-method

ZupplerPCICompliantBadge

Instant download training package

creative-problem-solving-training-course-material  
Creative Problem Solving and Decision Making
for only
Price: $199.95  $149.95

 click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

 

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 429.95 $ 299.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

 

"When are we actually going to start learning? How long will this thing last?" (impatience)

"What am I doing here? I already know this stuff. Does the trainer really know what she’s doing?" (competence)

"I don’t think that I’m going to like this trainer. I wonder what the trainer thinks of me?"(compatibility)

"Is he really interested in solving my problems? I wonder if what I say will get back to my manager?" (trust)

"Who will handle my regular work while I’m here? Should I keep my cellphone on ? When can I check for messages?" (out-of-session concerns)

These are the kinds of questions that go through your participants heads as soon as they are inside the training room about their involvement with you and the training program.

 

The first thirty minutes is the most important part of any training program. Any progress you make towards establishing rapport with your group can go to waste if you are not careful during this first half hour which is actually a “grace period” during which any overt hostility or antagonism will be submerged under a veneer of politeness, watchfulness, and, reserve. It is during this initial segment of time, however, that participants decide how they perceive you, what role they expect to play during the training program, how you will cover the content, and what they intend to accomplish during the course and after covering the training material.

 

As a trainer, it’s your responsibility to make sure that each of the concerns mentioned above is resolved positively during the first thirty minutes of your training program. 

Knowing the first thirty minutes of your training sets the tone for the entire program, try following these tips for making a positive first impression on your group and get them more receptive to your training materials and key learning points of the courseware you will be covering:

 

1. Impatience:
Begin the session promptly at the time previously announced for the start of the course. Work to focus the group on the course objectives, trying to hook the participants’ interest on to the course content as opposed to what time they will be released for breaks and lunch.

 

2. Competence:
Don’t assume everyone in a course needs exactly the same content delivered to the same degree. Assess the range of participants’ knowledge, skills, and attitudes, either as part of a formal needs assessment or during informal conversations before the session. Opening exercises also can be used to explore participants’ skills more fully. Let the participants know you are confident in your abilities without pretending you have all the answers or the final word, and never pretend you know more than you really do.

 

3. Compatibility:
Neutralize the traditional teacher-pupil relationship as quickly as possible during the opening moments of a training program. Let participants know your purpose is not to preach at them, but instead to interact with them. Establish a community-like atmosphere in which contributions from the group are welcomed and supported by you and by the other members of the group.

 

4. Trust:
Emphasize that you respect confidentiality. Show the participants you want to hear what they have to say and you will be responsive to their needs.

 

5. Out-of-session concerns:
Allow the participants the opportunity to speculate about how the training program will affect their work. Begin to establish the transition from the session back into the real world during the first, not the last, hour of the program. Set some rules around electronic communications by determining as a group whether cell phones should be on or off.

 

Related articles

Train the people and coach their managers

Have you ever had managers tell you it was your job to develop their people? They are only half right. Developing people, closing the skill gaps in the workforce, and increasing knowledge must be a ...

2016-12-09 19:40:11

Ten Tough Training Situations and How to Deal with Each

If you have been a trainer long enough, you probably are firm believer of the famous Murphey’s law (Anything that can go wrong, will go wrong) unusual and unexpected events...  Read more about ...

2016-10-03 16:00:17

Seven Learning Styles to Help You Understand Training Participants

As trainers, we can often get caught up in the hustle and bustle of making sure outcomes are being met and timelines are being followed. Read more about Seven Learning Styles to Help You Understand ...

2016-01-27 07:54:30

What to do When a Participant is Not Interested in Training

Sometimes it happens that you’ll be called in to teach a training program for another organization, and you’ll be so excited to get everything ready, review your notes, and head out to the course ...

2016-01-27 07:54:30

How to Use a Flipchart for Training Purposes

When it’s time to deliver face-to-face training, many trainers rely on slide decks as their main mode of delivery for the content they are offering. Read more about How to Use a Flip chart for ...

2016-01-27 07:54:30

What To Do When a Participant Doesn’t Pass Your Course

While most corporate training sessions are designed to be informational and provide an opportunity to build on existing skills, some training sessions are designed to include a pass/fail component. ...

2016-01-27 07:54:30

Why Outcomes Are So Important to Training Sessions

Outcomes are used to determine the purpose of a training session. Whether you are running a session on gardening or medicine, there are aspects of that lesson that need to be retained, and things ...

2016-01-27 07:54:30

Writing Proper Training Objectives

Objectives give the first glimpse of your program content. Clear, concise objectives give specific focus on the desired outcomes and determine what the training participants need to know and do in ...

2016-01-27 07:54:30

Using twitter as a training support tool to enhance training

Twitter is a fantastic tool to share quick ideas, links, and articles. It can easily give the user access to like-minded practitioners... Read more about Using twitter as a training support tool ...

2016-01-27 07:54:30

How to Engage Smaller Training Groups Effectively

Have you ever been super stoked to conduct a training session to a big group of people, only to arrive and find out that only a fraction of the participants showed up? Nothing can deflate your energy ...

2017-12-15 00:52:05

all courseware packages

No need to sign up if you have Facebook!

Facebook Login

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $ 449.95 $ 299.95

training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $ 599.95 $ 349.95

Training Articles

11 Feb

Barriers to good communication

Barriers to good communication When the response from the receiver is not what you ...

Read details
04 Feb

Features,Advantages and ...

There comes a point, during the sales process, when the salesperson needs to present the ...

Read details
25 Feb

Essential Elements of a good ...

For any proposed solution for a conflict situation to be fair, solid and satisfies all ...

Read details

Get all available programs and save !! 

For only $2499.95

 allcourses   +  all mini courses
27 Full Courses   5 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

11 Feb

Barriers to good communication

Barriers to good communication When the response from the receiver is not what you ...

Read details
04 Feb

Features,Advantages and ...

There comes a point, during the sales process, when the salesperson needs to present the ...

Read details
25 Feb

Essential Elements of a good ...

For any proposed solution for a conflict situation to be fair, solid and satisfies all ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $ 599.95 $ 349.95

Check us out on Facebook!

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405