What To Do When a Participant Doesn’t Pass Your Course
Contact Us
Friday, 30th July 2021

Training Materials & Courseware Resource

Login Form

Instant download training package

Handling Sales Objections and Closing the Sale
for only
Price: $99.95  $79.95

click for more details


Why buy our training course material packages


Great value for a small investment


100% customizable


Standalone modules can easily be added to enliven your training material


Get new ideas for activities, exercises and games


Fun, competitive review game to end on a high note!


Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 539.85 $ 349.95

myresultsLog in or join for free to see your latest self assessment results


What To Do When a Participant Doesn’t Pass Your Course

While most corporate training sessions are designed to be informational and provide an opportunity to build on existing skills, some training sessions are designed to include a pass/fail component. Different industries will require different outcomes, and you’ll need to plan your training courses accordingly. However, once in awhile, you might encounter a participant who doesn’t meet the requirements of your course, and you can’t “pass” them in the course. This can be a source of anxiety and frustration for participants, as well as you as a trainer. Here’s what to do when a participant doesn’t pass your course.

Speak to the Participant

Before you jump to any conclusions, speak to the participant who was not successful in meeting the objectives of the course. Find out if you can provide clarification on any speaking points, or if they need anything to help them understand the concepts. Keep in mind that while some participants might not care about meeting objectives, it is your job to ensure people meet them as part of your contract with the client. Try to get as much information about what went wrong before moving forward.

Decide If Alternative Assessment Methods Would Help

After speaking with the participant, you can determine if another form of assessment might be better suited for their learning style. Many people don’t like taking written tests but can articulate perfect answers verbally. Maybe they would prefer to do a presentation or write something to show they understood the concepts. Another approach might be to discuss with them how they see themselves utilizing the information you taught them. If you can be flexible on your assessment methods, you might be able to provide them with a passing certification.

What if Multiple Participants Don’t Pass the Course?

It might happen that more than one person isn’t successful in meeting the objectives of the training. If this is the case, you will need to do several things to determine the cause: first, review the objectives to make sure they are attainable. If more than half the class didn’t meet the objectives, they might be unrealistic. Don’t adjust the objectives without speaking to your client first because some objectives might be hard and fast related to the industry in which they work. But bringing up the issue might make them realize that a different approach might be necessary. Second, critique your teaching methods. Ask yourself if you did a good job of delivering the materials in a way that included various learning styles and gave everyone an opportunity to meet the objectives. Finally, speak to the participants to get their perspective on where they think things went wrong, and determine a course of action that might see them meeting the objectives. This could include adjusting them with your client, adjusting your teaching style, or offering an alternative method of assessment.

The more flexible you can be in assuring participants that you are there to help them succeed, the more success you will have in your training business. Never leave a training session without addressing why a participant wasn’t successful. It will help you grow as a trainer, and it will help them be successful in their jobs.

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $539.85 $349.95

training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $719.85 $449.95

Training Articles

20 Oct


Coaching: Coaching is strategically guiding someone into improved performance through ...

Read More ...
13 Oct

Sounding more Powerful and ...

To sound more positive Add speed if you know that you are too slow. Pace gives a sense ...

Read More ...
17 Oct

Are you an optimist?

What do you think is the one thing you need to be in complete control of in order to be ...

Read More ...

Get all available programs and save !! 

For only $2995.95

 allcourses   +  all mini courses
30 Full Courses   6 Mini Courses 


Most Popular Articles

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read More ...
21 Aug

8 Step strategic planning ...

The below 8 steps give you an overall view of the general actions that should be followed ...

Read More ...
04 Feb

Techniques for handling ...

 APAC Model for handling objections : An objection is good news. When a customer ...

Read More ...
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
for only

PRICE: $719.95 $449.95


The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405


 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques



 Complete Packages

  Retail excellence series®

  Customer Service excellence series®

  Communication excellence series®

  Sales excellence series®

  Call Center excellence series®

  The Presenter-Trainer Package



  Get All Packages

(Get all available programs for one low price)