Contact Us
Saturday, 4th April 2020

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

Facebook Login


                   Accredited training provider

               quality  Certified Courseware


Instant download training package

Vision, Energy & Passion to serve
for only
Price: $199.95  $179.95

click for more details


Why buy our training course material packages


Great value for a small investment


100% customizable


Standalone modules can easily be added to enliven your training material


Get new ideas for activities, exercises and games


Fun, competitive review game to end on a high note!


Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 539.85 $ 349.95

My self assessment results


myresultsLog in or join for free to see your latest self assessment results



Sometimes it happens that you’ll be called in to teach a training program for another organization, and you’ll be so excited to get everything ready, review your notes, and head out to the course when the time comes. Except, you know that when you get there, some people might not be interested in learning what you have to teach them. We’ve seen it a thousand times, and nearly every trainer will experience this in their career at some point or another. Here are a few strategies to help you know what to do when a training participant is not interested in your training.

First, know it’s not about you.

Before you curl up in a ball and start rocking back and forth with anxiety about how nobody likes you, understand that the naysayers in your training group would have been acting that way whether it was you or another trainer. So know that it’s not about you, and their lack of participation has nothing to do with you.

Second, know that some training is mandatory.

Despite employer's’ best efforts to provide a supportive learning environment, some bad apples want nothing to do with the often free training that is provided as part of their employment. This is especially true of safety courses, or courses designed to provide professional development such as communication or organization. You’ll be met with lots of disinterest if employees are made to attend training sessions outside of regular hours too. So just know that they have to be there, and as a result, they might not be the most helpful bunch.

Third, power through.

Even when less than ideal participants seem to be sucking the life out of your course, you still need to deliver the content to the best of your ability. Doing so will provide you with many opportunities to change their minds about your training. You can call on them to give their opinions, answer questions, provide feedback and more. Even if they continue to complain about the training, you can walk away at the end of the day knowing you did your best to engage that person.

Finally, keep notes and follow up.

During your training program, offer students the chance to provide feedback and take note of the feedback they provide you. Also, take your notes about students who participated, and those who gave you a hard time about having to attend the training. You can bet your bottom dollar that any employer that hired you is going to want your feedback, so it’s best to keep some notes of your own to provide them with insight into your experience. After you complete the training program, send a thank you note to the employer who hired you to conduct the training and provide your feedback to them. It’s not your responsibility to turn lackluster employees into winning employees. It was your responsibility to deliver the training and engage that person, or persons, to the best of your ability. And you did that. Make sure the employer that hired you is aware of the difficulty you had with certain individuals so that they can speak to them about their behavior and lack of interest in their job. Don’t take it upon yourself to educate those people about their responsibilities. It’s best to avoid crossing that line. Do the job you were hired to do.

Related articles >>

Drum Up Interest In Your Courses By Holding a FREE Lunch & Learn

If we’re completely honest, no one loves training. At least, no one loves the idea of training. When we hear the word ‘training’ we are transported back to school days... Read more about Drum Up ...

2019-01-01 23:10:14

Short Courses: Your Secret To Training Success

You’ve probably spent a chunk of time pouring your heart and soul into long, robust, comprehensive training programmes that are then sold as one complete package... Read more about Short ...

2019-01-03 01:21:21

Four Ways to Use Case Studies in Your Training Sessions

There are many ways to engage training participants so that they can get the most out of their training experience. One way to do this is to rely on previous experience, history, and discoveries to ...

2017-12-15 00:52:05

Working with Human Resources to Create Outcomes

Trainers know that no two training sessions are the same. That’s why meeting with your client to talk about what they need from a training session is so important. Read more about Working with Human ...

2016-01-27 07:54:30

How to Engage Smaller Training Groups Effectively

Have you ever been super stoked to conduct a training session to a big group of people, only to arrive and find out that only a fraction of the participants showed up? Nothing can deflate your energy ...

2017-12-15 00:52:05

all courseware packages

No need to sign up if you have Facebook!

Facebook Login

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $539.85 $349.95

training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $719.85 $449.95

Training Articles

13 Oct

Urgent vs Important

Even the best time management schemes and life plans can come to grief if you don’t have ...

Read details
16 Oct

Influencing do's and dont's

Influencing ‘Do’s’ 1. Put your main effort into trying to understand the other ...

Read details
18 Feb

Billing your company for ...

Needless to say that if you are involved in any work related activity where you have to ...

Read details

Get all available programs and save !! 

For only $2995.95

 allcourses   +  all mini courses
30 Full Courses   6 Mini Courses 


Most Popular Articles

13 Oct

Urgent vs Important

Even the best time management schemes and life plans can come to grief if you don’t have ...

Read details
16 Oct

Influencing do's and dont's

Influencing ‘Do’s’ 1. Put your main effort into trying to understand the other ...

Read details
18 Feb

Billing your company for ...

Needless to say that if you are involved in any work related activity where you have to ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
for only

PRICE: $719.95 $449.95

Check us out on Facebook!


The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405


 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques



 Complete Packages

  Retail excellence series®

  Customer Service excellence series®

  Communication excellence series®

  Sales excellence series®

  Call Center excellence series®

  The Presenter-Trainer Package



  Get All Packages

(Get all available programs for one low price)