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One of the most successful ways to manager anger is to channel or redirect it.  it's not only that channeling your anger still gives you a way to vent and let out the anger but it also directs that anger into positive energy and react in a logical controlled manner that transforms the situation to your advantage.


Assertiveness and reflectiveness are healthy anger styles that represent the optimum ways to cope with anger.


When we are assertive
, we let people know when we do not like something in a very direct way.
We do not blame; we do not whine; we simply state our grievance in a calm yet forceful manner. When we are reflective, we allow ourselves to feel our emotions but then thoughtfully analyze the situation to better learn from it. We don’t rationalize or make excuses for the other person’s behavior and we don’t blame ourselves, but we look at the situation in a fair, open-minded way in order to see both sides of the situation more clearly. If there is something we need to communicate to the other person, we are in a much more calm frame of mind to do so.

 

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Conflict is inevitable, we've all had them and probably will have them in the future. This two day conflict resolution training program will teach you or help you teach others how to more confidently deal.

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When we are reflective,
we allow ourselves to feel our initial anger at a situation or person but refrain from acting out our anger. We give ourselves time to calm down (however long that takes), then we think about why the situation occurred, what we can learn from it, and what steps we wish to take to prevent it from occurring again. This may or may not involve communicating our feelings and needs to others in an assertive way.


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There comes a point, during the sales process, when the salesperson needs to present the solution that meets the customers' needs. Presentations can relate to products or services or the company ...

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Cross-selling & Up-selling

Successful sales people always Cross & Up sell to increase sales AND give the customer the best solution possible. Please remember that the key to successful cross-selling and up-selling is to ...

2012-08-19 12:21:20

Selling to different Personalitiy styles

 Types of Buyers we Deal with Have you noticed how most people don’t like salespeople, or being sold to? When people are asked what they don’t like about salespeople they say things like: ...

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Selling to different personality stylesOne feature of modern, relationship selling is that we need to understand about peoples’ preferred buying behavior if we are to sell to more of them. It is a ...

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2012-02-04 12:52:50

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