Contact Us
Thursday, 13th August 2020

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

Facebook Login

                    ECABO

                   Accredited training provider

               quality  Certified Courseware

                    payment-method

Instant download training package

Retail-selling-skills-training-course-materials  
Frontline Retail Selling Skills
for only
Price: $199.95  $179.95

click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

 

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 539.85 $ 349.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

Proper Business Introductions

proper business introductions

It's a fact that the initial introduction phase of any business relationship can make or break it. First impressions are crucial in the business world and can have an extraordinary effect on careers and on whole organizations. From time to time we all may feel a little uneasy or have been through some awkward moments during business meetings or introductions, specially when you're meeting people for the first time.

The following principles can have a dramatic, positive effect on the first impression you make when you meet and greet new Business partners, Associates, clients ...etc. and manage meetings more effectively.

 Making a great first impression

Make a powerful, positive first impression by establishing appropriate eye contact, avoid using slang words like " Awesome" , and have the right “support materials” at hand.

Know who should be introduced first. The order is as follows , start with the most senior person  and in case there is no one more senior than the other , start with the person you have the least relation with.

Offer a good handshake; make sure your grip is confident.

Your handshake says a lot about you. A firm handshake (without pumping or clutching) shows confidence, warmth, openness, and sincerity; a weak, limp handshake indicates just the opposite. A bone-crusher handshake tells people you're a dominating, insensitive type.


following are guidelines of the perfect handshake

1. Extend your hand and grip the other person’s hand in such a way that both are pushed all the way in to meet web-to-web and your thumbs are facing straight up.

2. Shake just a couple of times in a vertical up-and-down motion.

3. End the handshake cleanly, before the introduction is over.
If you want to count, a good handshake is held for 2 to 3  seconds.

4.Manage unconventional handshake situations by following the other person’s lead.

Use mistakes/blunders, specifically those done in a roomful of people as an opportunity to display grace, wit, and poise.

Any blunder or embarrassing mistake can be turned into a positive experience if it’s handled gracefully and with quick thinking on your feet. Explain your mistake with grace. Rather than getting tongue-tied with apologies, over explaining, or trying to evade the situation, issue a concise, poised recovery. Acknowledge the misstep. Say you’re sorry—then move on! or ask for help when needed if you misstated something or couldn't reply to a specific question.


Never ask “Who are you?” Find creative ways to determine the names of people to whom you’ve been introduced before but couldn't recall their names.

One way of refreshing your memory is to ask the person what has been going on since you last talked. Their response may refresh your memory and you might remember their name.

 

Administrative-Assistant-Skills-training-course-material

Instant download training package 

Administrative Assistant Skills (Click to read more) 

This two day interactive workshop focuses on the skills professional administrative assistants need to successfully manage themselves and their work environment. The workshop presents techniques to improve verbal, non-verbal,

price: $ 199.95  $ 179.95

 

Quick Tips to remember names :

The ability to remember names and titles, especially in a large group, makes a lasting impression. If you can master this new form of professional polish, you will present yourself with confidence and authority — and outclass the competition. Remembering names is a skill, and one that you can acquire:

1. Repeat the person’s name a few times to yourself after you’re introduced.
2. Use the person’s name immediately in the conversation after an introduction, this also builds better rapport with the person.
3. Immediately introduce that new person to someone else you know. If you don’t have an opportunity to speak up immediately, you may want to try finding a word association with the person’s name, such as “Ted—shaven head.”
4. Jot down the person’s name, if you happen to have a pad and pencil.
5. Actively listen

Don’t use peoples' first names unless you’re invited to do so.

Present a single business card; follow the lead of a higher-ranking person, rather than asking for his or her business card.

If you enter a group in which introductions have already been made, introduce yourself. This is always appropriate and in most instances expected.

Order of introductions :

Introducing someone junior to someone senior
In business, introductions are based on a person’s rank and position in a company. Whether that person is a man or a woman, young or old, makes no difference. You always introduce, or present, a “lesser” person to a more senior person. You name the senior person first and the person who is being introduced, or presented, last.

Introducing two people of equal rank
When you’re introducing two people of equal rank in the corporate hierarchy,introduce the person who is not in your company to the person in your company.

When introducing a younger person to an older person, use the older person's name first.

When introducing a peer in your firm to an outsider, introduce the outstider's name first.

when introducing a nonofficial to  an official, introduce the official's name first.

When introducing a company executive to customer or client, introduce the client first.

Just remember that the main rule of good manners in greeting people and making introductions is always considering everyone. Even if you don't know the precise etiquette, if you put people at ease and show proper respect, your actions will be acceptable.


Related articles

STAR feedback Model

Giving positive feedback :  ST(Situation/task): A customer came into your office today looking upset. A (Action): You gave her the forms she needed and explained how to fill them ...

2012-02-04 10:38:50

GROW coaching model

One of the most common questions asked about coaching is “What process should I follow?” There is no single answer to that, however if it is assumed that coaching is largely a structured interaction ...

2012-02-03 22:38:35

Coaching & Feedback

What is coaching all about? Coaching is the process of systematically developing people at work.  It involves turning work experienced problems into learning situations. Coaching for ...

2013-02-10 13:54:50

Skills and Qualities of a coach

The main purpose of a coach is to work with individuals to improve their performance in a specific area or skill. Key tasks and responsibilities:   -Identifies development ...

2012-03-10 20:55:29

Coaching/Training/Counseling/Mentoring - Clearing out the confusion

Coaching: Coaching is strategically guiding someone into improved performance through reflection on how they apply a specific skill and/or knowledge. Coaching is about developing individuals beyond ...

2012-10-20 00:59:31

Giving Negative Feedback

When we have to give feedback to someone that we think they might find difficult or painful to hear there are certain questions that maybe helpful for us to make sure we find answers for first ...

2012-10-16 22:02:31

Why Coaching and feedback goes wrong ?

Take a long hard look at the way you currently coach. As an overworked manager and most of us are we find it very easy and tempting to deal with performance problems of our staff at symptom level ...

2012-10-19 13:37:52

The 10 Coaching commandments

1. Suspend your own personal judgmentsYou can’t like everyone in your team. What impact does liking or disliking a team member have on your relationship with them?We already know that your ...

2012-11-17 12:48:17

all courseware packages

No need to sign up if you have Facebook!

Facebook Login

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $539.85 $349.95

How it works?

 

Choose your training package

 

Add to shopping cart

 

Pay using any major debit or credit card or using paypal

 

You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)

 

Unzip the file/s and get all your documents in MS office format



training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $719.85 $449.95

Training Articles

12 Feb

Roles of the customer ...

Whether it is a service or product your organization offers, the customer service manager ...

Read details
11 Feb

Effective teams Essentials - ...

1. Team members have a strong commitment to the achievement of organisational goals ...

Read details
18 Oct

Achieving Excellence through ...

Achieving Excellence means you must have : OptimismOptimism is power. This is a secret ...

Read details

Get all available programs and save !! 

For only $2995.95

 allcourses   +  all mini courses
30 Full Courses   6 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

12 Feb

Roles of the customer ...

Whether it is a service or product your organization offers, the customer service manager ...

Read details
11 Feb

Effective teams Essentials - ...

1. Team members have a strong commitment to the achievement of organisational goals ...

Read details
18 Oct

Achieving Excellence through ...

Achieving Excellence means you must have : OptimismOptimism is power. This is a secret ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $719.95 $449.95

Testimonials

The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405

 TRAINING COURSE MATERIALS

 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques

 

 

 Complete Packages

  Retail excellence series®

  Customer Service excellence series®

  Communication excellence series®

  Sales excellence series®

  Call Center excellence series®

  The Presenter-Trainer Package

 

 

  Get All Packages

(Get all available programs for one low price)