Contact Us
Sunday, 5th July 2020

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

Facebook Login

                    ECABO

                   Accredited training provider

               quality  Certified Courseware

                    payment-method

Instant download training package

communication-training-course-material  
Communicating with Clarity and Impact
for only
Price: $199.95  $179.95

 click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

 

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 539.85 $ 349.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

The main purpose of a coach is to work with individuals to improve their performance in a specific area or skill.

Key tasks and responsibilities:

  -Identifies development needs.
  -Explains the coaching process to coachees, line managers and other stakeholders.
  -Assists with the setting of learning goals and action planning.
  -Uses a range of learning experiences to improve performance.
  -Provides feedback for the coachee, based upon observed behaviour.
  -Challenges the coachee’s perception of his or her abilities.
  -Helps the coachee to identify problems and possible routes to a solution.
  -Supports the evaluation process by encouraging the coachee to assess progress against his or her learning goals.
  -Helps the coachee to motivate self to achieve his or her learning goals.

Required skills/abilities

  -Planning and time management;
  -Analytical interpretation;
  -Negotiation;
  -Interpersonal skills;
  -Building rapport
  -Giving Feedback
  -Active listening
  -Asking questions/gaining information
  -Observation;
  -Facilitation;
  -Standard and goal setting
  -Helping others learn
  -Evaluation and review

Required qualities/attitudes

  -Supportive, empathetic; patient;
  -Positive attitude; respectful; trustworthy;
  -Honest;
  -Belief in people’s potential; confident;
  -Objective and non-judgmental; sensitive;
  -Interested;
  -Perceptive;
  -Self-aware;
  -Attentive;
  -Retentive.

Required knowledge:

Coaches require some knowledge of the subject that they will be coaching and specifically need to understand the expectations of performance; they do not need to be subject and/or technical experts. They also need knowledge of how adults learn and the theories of learning, along with the process of coaching.See also: Different types of coaches

Source: The Coaching Handbook: An Action Kit for Trainers & Managers by Sara Thorpe and Jackie Clifford  


Related articles

How to set training fees

When starting out in your own training business one of the hardest things to do is set your rates.On the one hand, you do not want to devalue your expertise pricing yourself too low... Read more ...

2019-01-03 01:54:02

Up Your Training Game: How Reflection Will Supercharge Your Training Sessions

Teaching and training can be immensely difficult, but it can also be immensely rewarding. When it comes to delivering a session or a training programme... Read more about Up Your Training ...

2019-01-03 01:43:55

Writing Proper Training Objectives

Objectives give the first glimpse of your program content. Clear, concise objectives give specific focus on the desired outcomes and determine what the training participants need to know and do in ...

2016-01-27 07:54:30

How to Use Differentiation In Your Training Course

No matter how carefully you structure your training courses, when your learners hit the classroom it is inevitable that there will be some variation between learners... Read more about How to ...

2019-01-03 01:45:49

How to Meet Organizational Objectives With Your Training Sessions

Even though we provide you with everything you need to run a comprehensive training program to companies and organizations, you might encounter a group that wants particular outcomes designed and ...

2016-01-27 07:54:30

all courseware packages

No need to sign up if you have Facebook!

Facebook Login

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $539.85 $349.95

How it works?

 

Choose your training package

 

Add to shopping cart

 

Pay using any major debit or credit card or using paypal

 

You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)

 

Unzip the file/s and get all your documents in MS office format



training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $719.85 $449.95

Training Articles

21 Aug

What is a strategic plan ?

A strategic plan is the formal roadmap that describes how a company executes its ...

Read details
17 Oct

Running a Team Briefing

Part of managing people is getting all the widely differing individuals who work for an ...

Read details
03 Mar

What is performance appraisal?

Is a formal management system to evaluate the quality of an individual’s performance in ...

Read details

Get all available programs and save !! 

For only $2995.95

 allcourses   +  all mini courses
30 Full Courses   6 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

21 Aug

What is a strategic plan ?

A strategic plan is the formal roadmap that describes how a company executes its ...

Read details
17 Oct

Running a Team Briefing

Part of managing people is getting all the widely differing individuals who work for an ...

Read details
03 Mar

What is performance appraisal?

Is a formal management system to evaluate the quality of an individual’s performance in ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $719.95 $449.95

Testimonials

The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405

 TRAINING COURSE MATERIALS

 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques

 

 

 Complete Packages

  Retail excellence series®

  Customer Service excellence series®

  Communication excellence series®

  Sales excellence series®

  Call Center excellence series®

  The Presenter-Trainer Package

 

 

  Get All Packages

(Get all available programs for one low price)