Receiving Feedback
Contact Us
Monday, 26th July 2021

Training Materials & Courseware Resource

Login Form

Instant download training package

Communicating with Clarity and Impact
for only
Price: $199.95  $179.95

 click for more details


Why buy our training course material packages


Great value for a small investment


100% customizable


Standalone modules can easily be added to enliven your training material


Get new ideas for activities, exercises and games


Fun, competitive review game to end on a high note!


Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 539.85 $ 349.95

myresultsLog in or join for free to see your latest self assessment results


A few people take feedback well. Most of us would say that getting feedback is great but come on let's face it there are times when we all find it difficult not to get defensive when we are on the receiving end of feedback. 

It's very useful it is to train yourself on receiving feedback cause if you can handle feedback well, this will encourage others to give you guess what? more feedback but the positive side is that this gives you more opportunity to develop yourself and enhance your performance. It is also important to remember that you don’t have to action every piece of feedback you get. 

The following guidelines can help you to be a good receiver of feedback.

1- Ask a lot of questions to make sure you have enough information about any negative feedback.
Asking Questions if you are not convinced or feel that you don't have enough explanation is very important when you are in the receiving end of feedback, ask the person giving the feedback, ‘Can you provide more examples or information?’ , Be clear about what is being said. Try to avoid jumping to conclusions or become immediately defensive. If you do, people may cut down their feedback or you may not be able to use it fully. Make sure you understand the feedback before you respond to it. A useful technique can be to paraphrase or repeat the criticism, to check that you have understood.

2-Make sure the person giving you feedback has the evidence to support it .
If an example seems unsubstantiated, look for concrete example ask, ‘What have you seen or heard me do that tells you that?’

3-Focus on Behavior not personality.
Rather than getting upset, defensive, or angry with the other person, do your best to remain objective and neutral. Ask, ‘What have you seen me do or say that leads you to this conclusion?’

4-Find out exactly what’s required.
Don't rush into challenging or proving the feedback is untrue, Instead, ask the other person, ‘What specifically do you want to see or hear me do differently?’
Feedback can be uncomfortable to hear, but it can be extremely useful. People may think things without telling us and then we may be at a disadvantage. Remember that people do have their opinions about you, and will have their perceptions of your behaviour, and it can help to be aware of those. However, do remember that you are also entitled to your opinion and you may choose to ignore it as being of little significance, irrelevant, or referring to behaviour which for some other reason you wish to maintain.

5- Always remember that feedback is for your own benefit
No matter how hard the feedback is, think about it and try to use it to your benefit , think of and consider every feedback you receive that its for your own benefit.

6- Check it out with others rather than relying on one source
If we rely on one source, then we may imagine that the individual’s opinion is shared by everybody. In fact, if we check out with others, we may find that others experience is different and we will have a more balanced view of ourselves which can keep the feedback in proportion.

7- Ask for the feedback you want but don't get
keepin in mind that feedback can be so important that we may have to ask for it if it does not occur naturally.

8- Feel free to acknowledge the effort of the giver and decide what you will do as a result of the feedback
Each of us needs to know how other people experience us to extend our self-awareness, which is incomplete if merely our own version of themselves. So we can use feedback to help our own development. When we receive it, we can assess it’s value, the consequences of ignoring it or using it, and finally decide what we will do as a result of it. 

Related articles

STAR feedback Model

Giving positive feedback :  ST(Situation/task): A customer came into your office today looking upset. A (Action): You gave her the forms she needed and explained how to fill them ...

2012-02-04 10:38:50

GROW coaching model

One of the most common questions asked about coaching is “What process should I follow?” There is no single answer to that, however if it is assumed that coaching is largely a structured interaction ...

2012-02-03 22:38:35

Coaching & Feedback

What is coaching all about? Coaching is the process of systematically developing people at work.  It involves turning work experienced problems into learning situations. Coaching for ...

2013-02-10 13:54:50

Skills and Qualities of a coach

The main purpose of a coach is to work with individuals to improve their performance in a specific area or skill. Key tasks and responsibilities:   -Identifies development ...

2012-03-10 20:55:29

Coaching/Training/Counseling/Mentoring - Clearing out the confusion

Coaching: Coaching is strategically guiding someone into improved performance through reflection on how they apply a specific skill and/or knowledge. Coaching is about developing individuals beyond ...

2012-10-20 00:59:31

Giving Negative Feedback

When we have to give feedback to someone that we think they might find difficult or painful to hear there are certain questions that maybe helpful for us to make sure we find answers for first ...

2012-10-16 22:02:31

Why Coaching and feedback goes wrong ?

Take a long hard look at the way you currently coach. As an overworked manager and most of us are we find it very easy and tempting to deal with performance problems of our staff at symptom level ...

2012-10-19 13:37:52

The 10 Coaching commandments

1. Suspend your own personal judgmentsYou can’t like everyone in your team. What impact does liking or disliking a team member have on your relationship with them?We already know that your ...

2012-11-17 12:48:17

all courseware packages

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $539.85 $349.95

How it works?


Choose your training package


Add to shopping cart


Pay using any major debit or credit card or using paypal


You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)


Unzip the file/s and get all your documents in MS office format

training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $719.85 $449.95

Training Articles

12 Mar

Practical Presentation design ...

The great majority of delivery problems that presenters experience are the consequence of ...

Read More ...
02 Nov

How to create an Irresistable ...

Adapted from "The Small Business Marketing Bible" by David Frey May I share with ...

Read More ...
16 Oct

Influencing do's and dont's

Influencing ‘Do’s’ 1. Put your main effort into trying to understand the other ...

Read More ...

Get all available programs and save !! 

For only $2995.95

 allcourses   +  all mini courses
30 Full Courses   6 Mini Courses 


Most Popular Articles

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read More ...
21 Aug

8 Step strategic planning ...

The below 8 steps give you an overall view of the general actions that should be followed ...

Read More ...
04 Feb

Techniques for handling ...

 APAC Model for handling objections : An objection is good news. When a customer ...

Read More ...
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
for only

PRICE: $719.95 $449.95


The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405


 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques



 Complete Packages

  Retail excellence series®

  Customer Service excellence series®

  Communication excellence series®

  Sales excellence series®

  Call Center excellence series®

  The Presenter-Trainer Package



  Get All Packages

(Get all available programs for one low price)