How to disagree Agreeably
Contact Us
Saturday, 6th March 2021

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

Facebook Login

Instant download training package

Retail-selling-skills-training-course-materials  
Frontline Retail Selling Skills
for only
Price: $199.95  $179.95

click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

 

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 539.85 $ 349.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

how to disagree agereably and resolve conflict

To Communicate assertively means having your own views. Since others will also have their views, this means that occasionally there will be disagreements. Following a simple step-by-step process will help you put your case without getting emotional, losing your integrity or losing your respect for the other person.


The Process
1. Affirmative Statement
2. Softening Statement
3. Indicate Process
4. State Reasons
5. Disagree
6. Offer a compromise


1. The Affirmative Statement
This is simply saying ‘YES’. It might sound strange saying this when you are disagreeing. But if you say ‘NO’ the other person immediately goes into argument mode and is less likely to listen. You are using ‘yes’ to prepare them for what you are going to say, not to indicate that you agree with them.

2. The Softening Statement
Most people’s views are influenced by their background, experience or profession. You can show that you recognise this within the context of a softening statement. Here are some examples:-

● ‘As an engineer I can understand why you take such a position’

● ‘As someone much older than myself, with different values, I can understand where you come from’
● ‘As a man working in a traditional male environment and culture I can understand why you said that’
● ‘As a manager whose prime responsibility is for output I can understand your position makes a great deal of sense’

 

Passionate Retail Experts

Instant download training package 

Passionate Retail Experts (Click to read more)

This two day program is designed for retail front line agents to equip them with the needed customer service excellence foundation to engage better with customers, portray energy and commitment

price: $ 199.95  $ 179.95

 

3. Indicate Process
This explains to the person the process you will use to outline your position or your reasons for the stance that you have taken. Here are some examples:
● ‘If I may, I would like to say something about that ...’
● ‘Let me give you my reasons’
● ‘Can I tell you how I have arrived at my viewpoint ...?’
● ‘Let me outline briefly my position and the reasons for it ...’
If there is going to be any sensible discussion, the other person has to let you put your case. If they are not prepared to listen then you are wasting your time anyway, and it would be better to terminate the discussion immediately.

4. State Reasons
Here you simply give the reasons or justification for your position. This can either be done in a straightforward way, or you can give a balanced view of pros and cons, explaining why you have come down on the side that you have.

5. Do not apologise or use tentative language here.
Use the strongest language that you can, remembering to accompany what you have said with appropriate body language. Here are some examples:
● ‘So I cannot agree with you’
● ‘So I must disagree’
● ‘So I think you are mistaken’
The two letters of the adverb ‘so’ are exceptionally powerful because they make your conclusions ‘so’ logical and natural.

6. Compromise
This is optional, but helpful if there is little or no cost to you. However, your compromise should always be conditional on your getting what you want.


Related articles

Tips for launching a successful training business in 2019

Well, before you jump headlong into the unknown (we know, we know, you can’t wait to get started), take some time to read and absorb our top tips... Read more about Tips for launching a ...

2019-01-03 01:39:56

Up Your Training Game: How Reflection Will Supercharge Your Training Sessions

Teaching and training can be immensely difficult, but it can also be immensely rewarding. When it comes to delivering a session or a training programme... Read more about Up Your Training ...

2019-01-03 01:43:55

5 Ways to Prepare Your Training Business For The New Year

2019 is almost upon us, and December is a crucial month to reflect on what went well for your training business in the past 12 months and prepare for the new year... Read more about 5 Ways to Prepare ...

2016-01-27 07:54:30

The First 30 Minutes of Your Training Program

These are the kinds of questions that go through your participants heads as soon as they are inside the training room about their involvement with you and the training program... Read more ...

2016-12-09 20:01:14

How Much Training is Too Much Training?

Human beings are learning all the time. We start learning things from the minute we are born, and we keep learning new things until the day we die. We don’t stop to think about much of what we learn. ...

2017-12-15 00:52:05

all courseware packages

No need to sign up if you have Facebook!

Facebook Login

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $539.85 $349.95

How it works?

 

Choose your training package

 

Add to shopping cart

 

Pay using any major debit or credit card or using paypal

 

You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)

 

Unzip the file/s and get all your documents in MS office format



training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $719.85 $449.95

Training Articles

12 Mar

Practical Presentation design ...

The great majority of delivery problems that presenters experience are the consequence of ...

Read More...
09 Mar

Career Development Plans

Source: The Management Bible – John Wiley and Sons. Copyright © 2005 by Nelson ...

Read More...
18 Feb

Billing your company for ...

Needless to say that if you are involved in any work related activity where you have to ...

Read More...

Get all available programs and save !! 

For only $2995.95

 allcourses   +  all mini courses
30 Full Courses   6 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

12 Mar

Practical Presentation design ...

The great majority of delivery problems that presenters experience are the consequence of ...

Read More...
09 Mar

Career Development Plans

Source: The Management Bible – John Wiley and Sons. Copyright © 2005 by Nelson ...

Read More...
18 Feb

Billing your company for ...

Needless to say that if you are involved in any work related activity where you have to ...

Read More...
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $719.95 $449.95

Testimonials

The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405

 TRAINING COURSE MATERIALS

 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques

 

 

 Complete Packages

  Retail excellence series®

  Customer Service excellence series®

  Communication excellence series®

  Sales excellence series®

  Call Center excellence series®

  The Presenter-Trainer Package

 

 

  Get All Packages

(Get all available programs for one low price)