Kirkpatrick's Four levels of training evaluation Model
The four levels of Kirkpatrick's evaluation model of training essentially measures:
Reaction of student - what they thought and felt about the training usually done through evaluation forms (Happy sheets)
Learning - the resulting increase in knowledge or capability.
Behaviour - extent of behaviour and capability improvement and implementation/application
Results - the effects on the business or environment resulting from the trainee's performance.
All these measures are recommended for a full and meaningful evaluation of learning in organizations, although their application broadly increases in complexity, and usually cost, through the levels from level 1- 4.
|Level||Objective of Measurement||Tools or techniques||Comments|
|Level 1 : Reaction ( and planned action )||Participant's reaction to and satisfaction with the content and delivery of training||Evaluation forms or action plans for implementing new knowledge||Subjective but has some usefulness|
|Level 2 : Learning||Skills, Knowledge or attitude changes as a result of training program||Tests via paper and pencil or computerized format.||Tests must be assessed for validity and reliability|
|Level 3 : Behavior||Changes in behavior on the job as a result of training||Performance reviews and observations||Assumptions is that if the skills are applied, results will follow.|
|Level 4 : Results - Business Impact||Impact of training on business activities and processes.||Cost Reduction, productivity increases,improved quality, reduced labor hours,decreased production/processing time,..etc.||Critical tasks are isolating the effects of training and capturing appropriate data.|
|Return on Investment (ROI)||Compares the costs of the training program with monetary results and is usually expressed as a percentage||Detailed, comprehensive data collection and analysis of costs & benefits accounting expertise helpful. Time Value of money is a factor.||The most comprehensive and objective evaluation technique, but the process can be very costly and time consuming.|