Contact Us
Thursday, 9th April 2020

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

Facebook Login

                    ECABO

                   Accredited training provider

               quality  Certified Courseware

                    payment-method

Instant download training package

business-writing-training course-material  
Professional Business Writing
for only
Price: $99.95  $79.95

 click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

 

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 539.85 $ 349.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

Setting goals and objectives shold be your number 1 priority if you want to take charge of both your professional and personal life, take control the wheel and get out of the backseat. Setting goals and objectives will not just enhance your career or quality of life, lets face it you can't get what you want if you don't know what you're going for. In addition to the fact that goals have an extraordinary power over the direction of your life and business and also don't forget that accomplishing a goal that you worked really hard for is one of the more satisfying pleasures a person can experience. 


Set goals that are linked to business priorities
Objectives must be regularly reviewed and updated as circumstances change.

Linked to results, not activities
This means that we are concerned with output not activities - the ends and not the means.

Measurable and specific
Objectives must state what exactly is to be measured, and within that, define acceptable levels of performance.

Challenging but attainable
Ideally, your people should set their own objectives. Often these will be tougher than if set by the manager. They should be stretching, challenging and developmental. Weed out unattainable objectives as these can be de-motivating.


Matching experience and capability
Objectives should take account of the individual’s ability, experience, knowledge and any development plan in place.

Updated
Certain things may occur which affect the objective being measured but which are out of the control of the jobholder. As a result, objectives must be regularly updated, taking account of the business environment.

Number of objectives
Don’t set too many objectives. It is better to focus on a few quality areas rather than a long list which is impossible to achieve.

Compatible upwards/downwards/sideways Objectives should not clash with other people’s activities, so they need to be compatible upwards, downwards and sideways..

 

Negotiation skills training course package

Instant download training package 

Negotiating for Results

Negotiating is a part of everyday life. We negotiate in our work, with our friends, and even our family members. In this two day class, participants will learn what negotiation is and how to get the most from their personal negotiations.

price: $ 199.95  $ 179.95

 

Hard  Vs Soft objectives

Hard objectives can be measured clearly in terms of outputs such as turnover, profit, percentage increases, etc.


Soft objectives define the difference between ‘acceptable’ and ‘excellent’ performance. Soft objectives cover areas where the way the job is done is as important as the quantitative results.

Often soft objectives are measured through: Customer feedback Surveys, complaints, mystery shopping.

It is important to break down soft objectives into desirable behaviours, for example a positive attitude for a bank teller tells you little until it is broken down into:

 Politeness
 Smiling and good eye contact with
 the customer at all times
 Appearance
 Calm and practical approach
 Good knowledge of the Bank’s services and systems

What is goal cascading ?

Cascading goals to department goals

Cascading goals means breaking down the corporate goals into a set of smaller goals that are relevant to each department. A simple way to think about this process is to think about goals spilling over a cliff like a waterfall.

Goals must spread throughout an entire organization in order to be executed.

The department goals describe what each unit needs to achieve. These goals are then broken down further until individuals in the unit have their own performance goals. In this way, progress throughout the organization is measurable.


Cascading goals isn’t an easy or fast process. Be prepared to meet resistance in getting people to get on board. Some may need specific training because they don’t know how to develop goals and others may need coaching to enhance their performance.

goalcascade


OBJECTIVE SETTING FOR RESULTS OBJECTIVE SETTING FOR RESULTS

Objectives need to be set at all levels of the business. This ensures commitment at the higher levels of management and clear goals and objectives at lower levels. This is often achieved through cascading the corporate or strategic objectives into individual jobs.


Related articles

Situational Leadership

            Blanchard – Hersey Model What is Situational Leadership? The Situational Leadership method from Kenneth Blanchard and Paul Hersey ...

2012-03-09 20:51:29

SMART goals

A smart goal must be: Specific - Clear statement of what needs to be achieved Measurable - Clear method for obtaining evidence that it has been achieved Action-orientated/Achievable - Clear steps ...

2012-03-09 21:58:21

Leadership & Management

Action Centered LeadershipAny group will expect its leader to have certain qualities and these will vary with the situation. There is not, however, a standard mix of qualities to make the ...

2013-02-10 13:58:56

Effective goal setting

Setting goals and objectives shold be your number 1 priority if you want to take charge of both your professional and personal life, take control the wheel and get out of the backseat. ...

2012-02-11 21:46:57

Action centered Leadership

TASK/TEAM/INDIVIDUAL LEADERSHIP QUALITIES Any group will expect its leader to have certain qualities and these will vary with the situation. There is not, however, a standard mix of qualities ...

2012-02-11 13:14:17

all courseware packages

No need to sign up if you have Facebook!

Facebook Login

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $539.85 $349.95

How it works?

 

Choose your training package

 

Add to shopping cart

 

Pay using any major debit or credit card or using paypal

 

You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)

 

Unzip the file/s and get all your documents in MS office format



training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $719.85 $449.95

Training Articles

17 Oct

Classic closing techniques - ...

There are some great tried-and-true closing techniques that have been around for years. ...

Read details
21 Aug

Assessing your mission ...

A mission statement is a statement of the company’s purpose or its fundamental reason for ...

Read details
17 Oct

The Facts all optimists ...

Fact # 1 : Life is tough The first step in positive thinking is accepting the fact that ...

Read details

Get all available programs and save !! 

For only $2995.95

 allcourses   +  all mini courses
30 Full Courses   6 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

17 Oct

Classic closing techniques - ...

There are some great tried-and-true closing techniques that have been around for years. ...

Read details
21 Aug

Assessing your mission ...

A mission statement is a statement of the company’s purpose or its fundamental reason for ...

Read details
17 Oct

The Facts all optimists ...

Fact # 1 : Life is tough The first step in positive thinking is accepting the fact that ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $719.95 $449.95

Testimonials

The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405

 TRAINING COURSE MATERIALS

 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques

 

 

 Complete Packages

  Retail excellence series®

  Customer Service excellence series®

  Communication excellence series®

  Sales excellence series®

  Call Center excellence series®

  The Presenter-Trainer Package

 

 

  Get All Packages

(Get all available programs for one low price)