Login Form
FULL COURSE PACKAGES
MINI COURSE PACKAGES
![]() |
Communication Skills |
![]() |
Motivating People |
![]() |
Professional Business Writing |
![]() |
Professional Sales Questioning |
![]() |
Sales Forecasting |
![]() |
Ten Best Practice Customer Service Techniques |
COMPLETE PACKAGES
![]() |
Retail Excellence series® |
![]() |
Customer Service Excellence series® |
![]() |
Communication Excellence series® |
![]() |
Sales Excellence series® |
![]() |
Call Center Excellence series® |
![]() |
The Presenter-Trainer Package |

Why buy our training course material packages
|
Great value for a small investment |
![]() |
100% customizable |
|
Standalone modules can easily be added to enliven your training material |
|
Get new ideas for activities, exercises and games |
Fun, competitive review game to end on a high note! |
|
|
Download and get it immediately |
- Last Updated: Saturday, 03 October 2015 18:23
Setting goals and objectives shold be your number 1 priority if you want to take charge of both your professional and personal life, take control the wheel and get out of the backseat. Setting goals and objectives will not just enhance your career or quality of life, lets face it you can't get what you want if you don't know what you're going for. In addition to the fact that goals have an extraordinary power over the direction of your life and business and also don't forget that accomplishing a goal that you worked really hard for is one of the more satisfying pleasures a person can experience.
Set goals that are linked to business priorities
Objectives must be regularly reviewed and updated as circumstances change.
Linked to results, not activities
This means that we are concerned with output not activities - the ends and not the means.
Measurable and specific
Objectives must state what exactly is to be measured, and within that, define acceptable levels of performance.
Challenging but attainable
Ideally, your people should set their own objectives. Often these will be tougher than if set by the manager. They should be stretching, challenging and developmental. Weed out unattainable objectives as these can be de-motivating.
Matching experience and capability
Objectives should take account of the individual’s ability, experience, knowledge and any development plan in place.
Updated
Certain things may occur which affect the objective being measured but which are out of the control of the jobholder. As a result, objectives must be regularly updated, taking account of the business environment.
Number of objectives
Don’t set too many objectives. It is better to focus on a few quality areas rather than a long list which is impossible to achieve.
Compatible upwards/downwards/sideways Objectives should not clash with other people’s activities, so they need to be compatible upwards, downwards and sideways..
Hard Vs Soft objectives
Hard objectives can be measured clearly in terms of outputs such as turnover, profit, percentage increases, etc.
Soft objectives define the difference between ‘acceptable’ and ‘excellent’ performance. Soft objectives cover areas where the way the job is done is as important as the quantitative results.
Often soft objectives are measured through: Customer feedback Surveys, complaints, mystery shopping.
It is important to break down soft objectives into desirable behaviours, for example a positive attitude for a bank teller tells you little until it is broken down into:
Politeness
Smiling and good eye contact with
the customer at all times
Appearance
Calm and practical approach
Good knowledge of the Bank’s services and systems
What is goal cascading ?
Cascading goals to department goals
Cascading goals means breaking down the corporate goals into a set of smaller goals that are relevant to each department. A simple way to think about this process is to think about goals spilling over a cliff like a waterfall.
Goals must spread throughout an entire organization in order to be executed.
The department goals describe what each unit needs to achieve. These goals are then broken down further until individuals in the unit have their own performance goals. In this way, progress throughout the organization is measurable.
Cascading goals isn’t an easy or fast process. Be prepared to meet resistance in getting people to get on board. Some may need specific training because they don’t know how to develop goals and others may need coaching to enhance their performance.
OBJECTIVE SETTING FOR RESULTS OBJECTIVE SETTING FOR RESULTS
Objectives need to be set at all levels of the business. This ensures commitment at the higher levels of management and clear goals and objectives at lower levels. This is often achieved through cascading the corporate or strategic objectives into individual jobs.
Related articles
Situational Leadership
Blanchard – Hersey Model What is Situational Leadership? The Situational Leadership method from Kenneth Blanchard and Paul Hersey ...
2012-03-09 20:51:29
SMART goals
A smart goal must be: Specific - Clear statement of what needs to be achieved Measurable - Clear method for obtaining evidence that it has been achieved Action-orientated/Achievable - Clear steps ...
2012-03-09 21:58:21
Leadership & Management
Action Centered LeadershipAny group will expect its leader to have certain qualities and these will vary with the situation. There is not, however, a standard mix of qualities to make the ...
2013-02-10 13:58:56
Effective goal setting
Setting goals and objectives shold be your number 1 priority if you want to take charge of both your professional and personal life, take control the wheel and get out of the backseat. ...
2012-02-11 21:46:57
Action centered Leadership
TASK/TEAM/INDIVIDUAL LEADERSHIP QUALITIES Any group will expect its leader to have certain qualities and these will vary with the situation. There is not, however, a standard mix of qualities ...
2012-02-11 13:14:17
How it works?
|
Choose your training package |
|
Add to shopping cart |
|
Pay using any major debit or credit card or using paypal |
|
You will be taken to a download page to instantly download your purchase (You will also receive your download links by email) |
|
Unzip the file/s and get all your documents in MS office format
|
Training Articles
Steps to discipline employees
The following disciplinary steps are listed in order of least to most severe. use the ...
Read More ...Resolve conflict now
Conflict is a fact of life, it is inevitable, no matter who you are, what you do, we all ...
Read More ...Sounding more Positive & ...
To sound more positive • Inject pace to create a business-like tone (especially if ...
Read More ...Get all available programs and save !!
For only $2995.95
![]() |
+ | ![]() |
30 Full Courses | 6 Mini Courses |
Most Popular Articles
Greeting Customers ...
Greeting customers , your crucial first impression Whether you are in a retail store, ...
Read More ...8 Step strategic planning ...
The below 8 steps give you an overall view of the general actions that should be followed ...
Read More ...Techniques for handling ...
APAC Model for handling objections : An objection is good news. When a customer ...
Read More ...