Contact Us
Wednesday, 8th July 2020

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

Facebook Login


                   Accredited training provider

               quality  Certified Courseware


Instant download training package

Passionate Retail Experts  
Passionate Retail Experts
for only
Price: $199.95  $179.95

 click for more details


Why buy our training course material packages


Great value for a small investment


100% customizable


Standalone modules can easily be added to enliven your training material


Get new ideas for activities, exercises and games


Fun, competitive review game to end on a high note!


Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 539.85 $ 349.95

My self assessment results


myresultsLog in or join for free to see your latest self assessment results


Questions and answers transform your presentation from a one way communication to a two way communication by giving your audience the chance to interact with you and ask questions about the content you delivered. Some of us understandably can get nervous about throwing oneself out there at the audience's mercy worrying about possibly getting a difficult questions or maybe it's an opportunity for someone in the audience to get back at you. some people feel it may detract from their message or maybe even the audience may take over. indeed if you as a presenter badly handle questions and answers, this  may lead to losing control of the presentation as well as leave a negative impression with your audience.

Handled well, questions and answers can serve many purposes in addition to turning your presentation into two way communication it can also help you check your audience's level of understanding, their questions will give you valuable information about what they have or have not understood and will also highlight any concerns or requests for clarifications your audience may have and also gives your audience a chance to articulate the new information and explore the subject.



Instant download training package 

Administrative Assistant Skills (Click to read more) 

This two day interactive workshop focuses on the skills professional administrative assistants need to successfully manage themselves and their work environment. The workshop presents techniques to improve verbal, non-verbal,

price: $ 199.95  $ 179.95


The following tips can be helpful in dealing with questions but first you need to follow these 3 steps to answering questions :
1-Listen Actively to the whole question
One of the keys to really actively listen to questions from you audience and ensure you understand the whole question is to stop yourself from trying to think of an answer before you completely listen to all what was said. Once you start thinking and formulating an answer in your head you stop listening and this can cause you to miss a great deal of what the questioner is saying and when you answer, your response will be less than half of what has been actually asked.

2-Decide if you want to answer the question or not
You do not have to answer every question, you may get questions that you want to avoid for any reason, in that case if possible share your reasons with the questioner and ensure they know why you decline answering their question or you can to the questioner after the presentation is over.

3-Rephrase the question
If you decide to answer the question, it's always good practice to paraphrase the question or rephrase it once more using your own words which allows the rest of the audience to hear what the question was and it also ensures you that you heard the question correctly and in some cases, rephrasing the questions can be necessary if it involves technical terms or jargon which the rest of the audience may not understan, besides it also gives you extra few seconds to formulate your answer in your head..


When you don’t know the answer
Be honest. Say ‘I don’t know’, but I will find out and get back to you ’.An even better response would be: ‘I don’t know, but I will find out by the end of the lunch break/tomorrow morning/etc.’ And when you say you’ll get the answer, make sure that you do.You can also choose to try throwing the question right back out there to the audience, maybe one of the audience may come to your rescue.

When the question was answered before
when someone asks a question that was answered before during the presentation, the best thing to handle this is to ignore the fact that you already answered this before and repeat both the question and answer. You may be tempted to respond with something like ' I believe i answered that question before ' which may sound polite but what you are really saying to the questioner is 'pay attention stupid'. The best response is to act as if the question is asked for the first time to avoid this scenario with your questioners.

Provocative Statements
Rather than getting a question, sometimes you may get a provocative or disruptive statement . In that case its better not to rephrase it unless you can somehow turn it around and use it to your own advantage.

Show off questions
Some questioners may deliberately ask questions with no purpose other than to show off or to trap or embarrass you in some way but also keep in mind that it can also be a genuine question but maybe the way it was asked or just gave you that impression. Whatever it was the best way is to assume it is a genuine question. and answer as follows:

1. Wait until the question/statement is complete.
2. Reframe what has been said, using a lead-in phrase such as: ‘If I’ve understood you correctly, you’re saying [reframed statement]. Have I got that right?’
3. Be especially careful that you only answer if you have your facts straight.

Can't wait questions
some of your audience maybe particularly interested in a specific topic of your presentation that you didn't get to yet and they just can't wait and use probing questions to get you to move to that part they're interested in. The best way to deal with them is to assure them you will get to that part shortly and that their questions will be answered in full when we get to that specific part. Politely explain that you cannot answer their question right now in order to follow the logical sequence of your presentation but will answer it when we get to that specific topic.

Related articles

Effective Delegation

When Should you delegate?   Delegation should be done when the task:– Is not your strength and someone else has more skill– Requires a lower level of expertise– Will ...

2012-02-02 21:44:32

Time & Stress Management

Managing your timeEffective managers are those who have managed to get to grips with two main issues:Organising themselves and Organising others.The two subjects are interlocked because unless you ...

2013-02-22 09:24:13

Effective Meetings management

Source: Prentice Hall December 2000 Meeting Management   Importance of managing meeting effectively: How important is it to manage meetings efficiently? Some estimates of time spent in ...

2012-10-06 22:30:08

Urgent vs Important

Even the best time management schemes and life plans can come to grief if you don’t have the habit of discriminating between the urgent and the important. • Surprisingly few tasks and both ...

2012-10-12 22:26:39

Dealing with Common time wasters

Dealing with Common time wasters Time wasters come in the aftermath of the below 3 categories: 1- Lack of Control Over the Work Environment2- Lack of Planning3- Lack of ...

2012-10-08 00:23:48

12 ways to kill procrastination

12 ways to kill procrastination 1. Get started - beginning is usually the hardest part. Once you have formed the 30-day habit you’re destined to succeed. 2. Break the task down into ...

2012-10-11 13:33:23

Setting Priorities

Doing the right thing at the right time (By frank Atkison)One of the problems with managing time is knowing how to plan each day and, as the day progresses, deciding what to do next. What you have ...

2012-08-29 14:16:06

Managing Your time

Effective managers are those who have managed to get to grips with two main issues: Organising themselves Organising others The two subjects are interlocked because unless you are organised it will ...

2012-10-11 23:23:59

all courseware packages

No need to sign up if you have Facebook!

Facebook Login

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $539.85 $349.95

How it works?


Choose your training package


Add to shopping cart


Pay using any major debit or credit card or using paypal


You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)


Unzip the file/s and get all your documents in MS office format

training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $719.85 $449.95

Training Articles

26 Feb

Brainstorming & Revers ...

Brainstorming is a tool for generating a large number of ideas in a short time and is ...

Read details
29 Aug

Setting Priorities

Doing the right thing at the right time (By frank Atkison)One of the problems with ...

Read details
12 Feb

Roles of the customer ...

Whether it is a service or product your organization offers, the customer service manager ...

Read details

Get all available programs and save !! 

For only $2995.95

 allcourses   +  all mini courses
30 Full Courses   6 Mini Courses 


Most Popular Articles

26 Feb

Brainstorming & Revers ...

Brainstorming is a tool for generating a large number of ideas in a short time and is ...

Read details
29 Aug

Setting Priorities

Doing the right thing at the right time (By frank Atkison)One of the problems with ...

Read details
12 Feb

Roles of the customer ...

Whether it is a service or product your organization offers, the customer service manager ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
for only

PRICE: $719.95 $449.95


The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405


 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques



 Complete Packages

  Retail excellence series®

  Customer Service excellence series®

  Communication excellence series®

  Sales excellence series®

  Call Center excellence series®

  The Presenter-Trainer Package



  Get All Packages

(Get all available programs for one low price)