Contact Us
Tuesday, 31st March 2020

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

Facebook Login

                    ECABO

                   Accredited training provider

               quality  Certified Courseware

                    payment-method

Instant download training package

communication-training-course-material  
Communicating with Clarity and Impact
for only
Price: $199.95  $179.95

 click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

 

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 539.85 $ 349.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

Appearance, Attitude  & Body Language

Usually when we meet a smartly and professionally dressed person we get a positive impression of that person. If they look tidy and organised, we tend to make the assumption that they work in the same manner as well. However, when we meet someone who is carelessly dressed and looks scruffy and untidy, we usually think they are unprofessional and we assume that their work quality will be as unprofessional as they look. We are not saying that first impressions are always true but they are definitely very important specially when you are delivering a presentation.

See if you can think of it this way; you are your presentation. What impression will your audience form of you as you begin your presentation? Be aware that you can influence that impression and build this into your planning and preparation.

Your Attitude
Your attitude is a key factor in creating a great positive first impression, Have a positive attitude full of energy and enthusiasm, people are generally attracted to positive and enthusiastic people, remember positive energy and enthusiasm are infectious, if you are enthusiastic and energetic about your topic , they will be enthusiastic to listen to you as well.

Clarity of objectives
One of the key things you need to do to get instant buy-in of your audience and create a good first impression is to give them a roadmap of your presentation at the beginning, very briefly state the objectives of your presentation preferably using bullets listing the main topics and clarifying what's in it for them and make it clear why then need and how they will benefit from listening to you.


General Manner and body language

- Don't be tempted by manual props (pens, pointers, spectacles..etc.)

- Don't keep loose change in your pocket, this can be distracting both to you and your audience. 
 
- Be aware of your verbal ‘tics’ and work on eliminating them  (e.g.'OK!' – 'You know' – 'and so forth' – 'Now ...' -' you see')

 - Watch out for furniture!
 
- Avoid 'closed' or tense body positions

- Don't worry about pacing, leaning etc

- Check your hair/tie/trousers/dress/zippers ..etc.

 

time management training materials

Instant download training package

Time Management (Click to read more)

This fun course equips participants with tools to get control of their time and increase their productivity. Using self-discovery and hands on activities, participants learn how to set achievable goals and better organize their time and resources.

price: $ 199.95  $ 179.95

 

Using your Eyes

To make a good impact and a powerful presentation, you need to use your eyes properly and make eye contact with everyone in your audience, the following are two very helpful techniques that can help you do just that.

One Thought Technique

Before speaking, establish eye contact with one person. Complete one thought with that person. Pause briefly and take a breath while making eye contact with another person. Complete one thought with that person. Repeat this process throughout your presentation. 

Using this technique will help you control your nervousness and think more clearly and also helps you control your rate of speech, it also helps you avoid looking at the ceiling, floor or walls for your thoughts. 

Scanner Technique

Scan the audience with your eyes, staying only 2-3 seconds on each person – unless in dialogue.
This will give each participant the impression that you are speaking to him/her personally and ensure attention, sweeping the room this way ensures you establish eye contact with everyone forcing all your audience to stay attentive. Above all, avoid looking at one (friendly looking) member of the audience or at a fixed (non-threatening) point on the wall or floor.

USING YOUR VOICE

Projection Speak louder than usual; throw your voice to back of room

Articulation Don’t swallow words. Beware of verbal ‘tics’

Modulation Vary tone and pitch; be dramatic, confidential and/or triumphant

Pronunciation Watch tonic accents; check difficult words

Enunciation Over emphasize. Accentuate syllables

Repetition Repeat key phrases with different vocal emphasis


Related articles

Presentation skills

Preparing and structuring your presentationThere are three main stages to a well prepared and well structured presentation. Making a positive first impressionThe elements of a positive First ...

2013-02-10 14:03:50

6 Step process for delivering your presentation

A presentation is not simply a speech to a large gathering, or even to a small one. Nor is it just selling an idea to a colleague. It is a mixture of all three. The distinction is worth ...

2012-10-14 22:18:32

Making a positive first impression

First Impressions are made up of:   7% the words you say    38% the voice tone you use   55% your non-verbal behaviourAfter the first few minutes these ...

2012-10-12 23:43:19

Improving your Tone of voice

Flat, monotone sound can be improved by adding three E’s – energy, enthusiasm and expression. Business people sometimes develop a flat, monotone voice from the misconceived notion that the more ...

2012-10-12 23:54:25

Projecting a professional image

It is a strange fact of life that when we meet people for the first time we quickly make assumptions about them through the use of our senses.  “You never get a second chance to make a good ...

2012-10-15 08:44:02

Preparing and Structuring your presentation

The 3 Key Stages of Preparation 1.  Gathering Information Think all round the subject, and note down on a large sheet of paper, preferably in pattern form (mind map), everything that comes ...

2012-10-12 23:31:46

Handling Questions and Answers

Questions and answers transform your presentation from a one way communication to a two way communication by giving your audience the chance to interact with you and ask questions about the content ...

2012-03-22 10:28:10

Handling challenging presentation situations

Presenting a Potentially Unpopular Decision Sometimes we can be faced with the task of informing people about a decision which has been made and which we know will be unpopular.The aim should be to ...

2012-10-14 22:49:33

all courseware packages

No need to sign up if you have Facebook!

Facebook Login

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $539.85 $349.95

How it works?

 

Choose your training package

 

Add to shopping cart

 

Pay using any major debit or credit card or using paypal

 

You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)

 

Unzip the file/s and get all your documents in MS office format



training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $719.85 $449.95

Training Articles

23 Feb

Mediation and Arbitration

Third party intervention is not uncommon, when a conflict that must be resolved somehow ...

Read details
09 Mar

Managing teams performance

There is no question about the importance of teams in organizations today that's why as a ...

Read details
22 Aug

What is PESTLE analysis ?

A PESTLE analysis is mainly involved with studying all the external factors that can ...

Read details

Get all available programs and save !! 

For only $2995.95

 allcourses   +  all mini courses
30 Full Courses   6 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

23 Feb

Mediation and Arbitration

Third party intervention is not uncommon, when a conflict that must be resolved somehow ...

Read details
09 Mar

Managing teams performance

There is no question about the importance of teams in organizations today that's why as a ...

Read details
22 Aug

What is PESTLE analysis ?

A PESTLE analysis is mainly involved with studying all the external factors that can ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $719.95 $449.95

Testimonials

The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405

 TRAINING COURSE MATERIALS

 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques

 

 

 Complete Packages

  Retail excellence series®

  Customer Service excellence series®

  Communication excellence series®

  Sales excellence series®

  Call Center excellence series®

  The Presenter-Trainer Package

 

 

  Get All Packages

(Get all available programs for one low price)