Contact Us
Saturday, 4th July 2020

Training Materials & Courseware Resource

Login Form

No need to sign up if you have Facebook!

Facebook Login

                    ECABO

                   Accredited training provider

               quality  Certified Courseware

                    payment-method

Instant download training package

business-writing-training course-material  
Professional Business Writing
for only
Price: $99.95  $79.95

 click for more details

que

Why buy our training course material packages

investw

Great value for a small investment

custow

100% customizable

customizw

Standalone modules can easily be added to enliven your training material

ideaw

Get new ideas for activities, exercises and games

 

Fun, competitive review game to end on a high note!

downloadw

Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 539.85 $ 349.95

My self assessment results

QUIZ NAMEPOINTS

myresultsLog in or join for free to see your latest self assessment results

call-toll-free-last

Values are enduring, passionate, and distinctive core beliefs. They’re guiding principles that never change. Values are why you do what you do and what you stand for. Values are deeply held convictions, priorities, and underlying assumptions that influence your attitudes and behaviors. They have intrinsic value and importance to those inside the organization. Your core values are part of your strategic foundation.

More and more companies are articulating the core beliefs and values underlying their business activities. Strong values account for why some companies gain a reputation for such strategic traits as leadership, product innovation, dedication to superior craftsmanship, being a good company to work for, and total customer satisfaction. A company’s values can dominate the kind of strategic moves it considers or rejects. When values and beliefs are deeply ingrained and widely shared by managers and employees, they become a way of life within the company, and they mold company strategy.
They’re also called guiding principles.

Herb Kelleher, former CEO of Southwest Airlines, speaks about core values:
“We always felt that people should be treated right as a matter of morality.Then, incidentally, that turned out to be good business, too. But it didn’t really start as a strategy. It began with us thinking about what is the right thing to do in a business context. We said we want to really take care of these people, we want to honor them, and we love them as individuals. Now that induces the kind of reciprocal trust and diligent effort that made us successful. But the motivation wasn’t strategy, it was core values.”

 

Elements of effective organizational values

Developing core values can be tricky because you’re transferring something that’s very personal into a group and business setting. As you’re working toward developing a values statement for your organization, beware of the personal and emotional connection most of your team members have with creating the values statement. Here are some guidelines:

- One word isn’t enough to convey the real meaning of a value. Create phrases, but not paragraphs.

- Make these values specific, not generic. More than one word is needed to make each value specific.

- Some values-driven language may be part of your mission statement. That’s fine, but consider not repeating what you’ve covered elsewhere.

- Values need to be shared. While you don’t need consensus from everyone in your organization, you do need agreement from senior management.

- Keep the list of values between five and seven. They need to be memorable to your staff, so having a few statements is better than having so many that nobody remembers any.


To illustrate these guidelines in action, look at Herman Miller, an innovative furniture company.

- Rather than using the word excellence, Herman Miller chose the word performance, and explained what that means this way: “It isn’t a choice, it’s about everyone performing at his or her own best; we measure it; it enriches our lives and brings value.”

- Rather than using the word teamwork, Herman Miller uses the word inclusiveness, and describes it this way: “To succeed as a company, we must include all the expressions of human talent and potential . . . when we are truly inclusive, we go beyond toleration to understanding all the qualities that make people who they are, that make us unique, and most important, that unite us.”

 

Retail-selling-skills-training-course-materials

Instant download training package

Frontline Retail Selling Skills (Click to read more)

 Many retail employees believe that selling products and services prevents them from delivering quality customer service. However, when retail employees focus on how their customers feel

price: $ 199.95  $ 179.95

 

Developing or updating your organizational values

You don’t set or establish core values. You discover them. The exercise in this section helps you focus on discovering shared values within your organization by starting with individual’s values and moving up to the organization.

You can use this exercise to update your current values statement or develop a new one. Focus this exercise on answering three questions:

•  What are the core values and beliefs of our company?
•  What values and beliefs guide our daily interactions?
•  What are we really committed to?

Evaluate your values using (Figure 1) below. Because your values are a key foundational element to your company and strategic plan, you want to be doubly sure they’re the right ones.

Figure 1: Evaluating your values statement.

Identifying Authentic core values Yes No
If you were to start a new company, would this core value be part of its foundation?    
Will you continue to stand by and hold this value no matter what happens in the competitive environment?    
Are you willing to stand by this value no matter what the cost - for example, lost clients or lost revenue?    
Do you believe that employees who do not share this value should continue to be part of your company ?    
Do you demonstrate this core value in your leadership?    
Would you sell your company before giving up this core value?    
Do you apply this core value in your personal activities?    
If you could do anything in the world, would you continue to apply this core value to your productive activities ?    

 

Here are the steps to developing your organizational values statement:

1. Solicit a list of five to seven core values from each of your key staff members and senior management team.
Ask each person to provide the list of values to you individually through a survey or e-mail by answering the questions above. Unlike with the mission and vision exercises, values are best solicited individually instead of in a group to begin with. Request that they explain each value they provide.

2. Merge the lists provided by combining values that are listed more than once.
The purpose here is to develop a draft list of values. You may have more than five to seven at this time.

3. Bring the group together to discuss the list of values.
Ask people to comment on what is listed. Revise and modify until you have generated a final values statement.

4. After you have your list of organizational values, use Figure 6-2 to evaluate each value for effectiveness. You can do this as a group or individually.

5. Put the finishing touches on the values statement and communicate it across the company.

If you need some ideas to get started on discovering your organizational values? See (Figure 2) below for a bunch of words that you can use to stimulate those gray cells. Give a copy to your values team to help them generate their individual list. Acting on your organizational values Developing a set of values is one thing, living by them is something completely different. Having a values statement that’s all talk and no commitment undermines your leadership and the management team’s credibility. Here are some ways to bring your organizational values to life:

- Communication: Send a letter to every employee; develop a brochure; visit every office to personally explain the values; post the values in a public area.

- Training: Develop short training sessions about the different value topics. If that sounds like a lot of work, consider holding a brown bag lunch focused on one of the values. Allow an open discussion about what it means to act on and live by each value.

- Reinforcement: Engrain your values through performance reviews, in your goal statements, and in your everyday language.

- Rewards/Recognition: Host contests to give employees a fun reason to discover and integrate the values.

- Hiring: Use your values statement as a guide in your hiring process. Structure interview questions around each one of your values to ensure that you’re bringing people into your company who align with your corporate culture.

- Alignment: Look at your values and figure out specific ways to align daily activities with the values. For example, if one of your values is innovation, then install a system to reward innovation. If customer satisfaction is a value, then set a policy of 100 percent money back guarantee.

Figure 2: Ideas, words, and phrases for your values statement.

dedicated
consistent
outstanding
value
helpful
customer service
image
service
relationships
dependable
guarantee
100% effort
dedication
commitment
adaptable
security
trust
people
personal growth
company growth
respect
community responsibility
continuous improvement
quality
embracing change
environmental
energy
personal responsibility
advocacy
openness
customer care
strategic
training
support
principles
beliefs
competent
sincerity
self-confident
relationships
efficient
opportunity
honesty
productivity
performance
ability
professionalism
retaining
development
responsive/ness
integrity
passion
collaboration
customer expectations
rewarding work
excellence
enthusiasm
dedication
expertise
employee participation
positive
trustworthy
genuine
real
excellent
sensitive
knowledgeable
synergy
maximum value
stand behind
long-term relationships
the right thing
referrals and
high expectations
family
hype
friendly
energetic
loyal
teamwork
creativity
pride
entrepreneurial
innovation
high performance
leadership
fairness
independence
customer satisfaction
reliability

From the Book " Strategic Planning for dummies - By Erica Olsen" This is an excellent book and is highly recommended if you wish to learn more about strategic planning.


Related articles

Five Ways to Engage Shy Participants

A trainer’s biggest fear is an unresponsive classroom, but it doesn’t have to be. Whether you are about to take on your first training class, or you’ve been through the process a hundred times Read ...

2017-12-15 00:52:05

10 Steps to An Effective Training Session

You’ve done all the planning and the preparation. Your learning objectives are clear and your training session is fully booked! Read more about 10 Steps to An Effective Training Session

2019-01-01 23:31:13

Putting training into action

Unlike toothpicks, cotton balls or cooking pans, training can’t be kept in storage for a long time. You either use it or lose it. Everyone knows that unless what was learned is translated into ...

2016-01-27 07:54:30

Social Media 101: How To Sell Your Training Courses Online

Even the most excellent courses aren’t worth a penny if they don’t sell seats, and social media is one of your biggest and best tools for selling your courses... Read more about Social Media ...

2019-01-03 01:31:26

How to market your training courses

Within your training business, you’ve probably experienced the crushing dismay of putting together a comprehensive training course that you know learners will love and failing to fill it... Read more ...

2019-01-01 23:26:44

all courseware packages

No need to sign up if you have Facebook!

Facebook Login

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $539.85 $349.95

How it works?

 

Choose your training package

 

Add to shopping cart

 

Pay using any major debit or credit card or using paypal

 

You will be taken to a download page to instantly download your purchase (You will also receive your download links by email)

 

Unzip the file/s and get all your documents in MS office format



training materials questions

pp ads

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $719.85 $449.95

Training Articles

10 Feb

Creativity, Problem solving , ...

Defining Lateral thinking / Parallel thinking / Creativity & innovationClearing out ...

Read details
11 Feb

Overcoming Barriers to ...

Overcoming Barriers to communication There are a number of things you can do to ...

Read details
19 Aug

What is Neuro Linguistic ...

Very simply NLP is based on studying and analysing behaviour patterns, thinking ...

Read details

Get all available programs and save !! 

For only $2995.95

 allcourses   +  all mini courses
30 Full Courses   6 Mini Courses 

 GET IT ALL NOW!

Most Popular Articles

10 Feb

Creativity, Problem solving , ...

Defining Lateral thinking / Parallel thinking / Creativity & innovationClearing out ...

Read details
11 Feb

Overcoming Barriers to ...

Overcoming Barriers to communication There are a number of things you can do to ...

Read details
19 Aug

What is Neuro Linguistic ...

Very simply NLP is based on studying and analysing behaviour patterns, thinking ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
 
for only

PRICE: $719.95 $449.95

Testimonials

The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405

 TRAINING COURSE MATERIALS

 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques

 

 

 Complete Packages

  Retail excellence series®

  Customer Service excellence series®

  Communication excellence series®

  Sales excellence series®

  Call Center excellence series®

  The Presenter-Trainer Package

 

 

  Get All Packages

(Get all available programs for one low price)