Training course material sample workbook New College Instructor Orientation

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Communication Skills

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FULL COURSE PACKAGES

	Administrative Assistant Skills
	Building High Performing Teams
	Business Etiquette
	Call Control
	Change Matters
	Communicating with Clarity and Impact
	Conflit Resolution
	Creative problem Solving & Decision Making
	Find a way to say YES!
	Front line Retail Selling Skills
	Handling angry and difficult callers
	Lead, Motivate & Inspire
	Marketing Essentials
	Negotiating For Results
	New College Instructor Orientation
	Passionate Retail Experts
	Presenting With Impact
	Professional Selling Skills
	Retail Sales Planning & Forecasting
	Sales Management
	Sales Territory Planning & Routing
	Setting Others Up For Success!
	Successful Telephone Debt Collection
	Time Management
	Train the Trainer
	Vision, Energy & Passion to serve

MINI COURSE PACKAGES

	Communication Skills
	Motivating People
	Professional Business Writing
	Professional Sales Questioning
	Sales Forecasting

COMPLETE PACKAGES

	Retail Excellence series^®
	Communication Excellence series^®
	Sales Excellence series^®
	Call Center Excellence series^®
	The Presenter-Trainer Package

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" Retail Excellence series^®"

3 complete professional retail sales and service training programs

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" Sales Excellence series^®"

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