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- Passionate Retail Experts
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- Negotiating for Results
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- Setting Others Up For Success!
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- Handling angry and difficult callers
  Handling angry and difficult callers
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- Successful Telephone Debt Collection
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Communication Skills

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FULL COURSE PACKAGES

	Administrative Assistant Skills
	Anger Management
	Building High Performing Teams
	Business Etiquette
	Call Control
	Change Matters
	Coaching People For Better Performance
	Communicating with Clarity and Impact
	Conflict Resolution
	Creative Problem Solving & Decision Making
	Emotional Intelligence
	Find a way to say YES!
	Front line Retail Selling Skills
	Handling angry and difficult callers
	Lead, Motivate & Inspire
	Marketing Essentials
	Managing People
	Negotiating For Results
	New College Instructor Orientation
	Passionate Retail Experts
	Pathways to service excellence
	Presenting With Impact
	Professional Selling Skills
	Retail Sales Planning & Forecasting
	Sales Management
	Sales Territory Planning & Routing
	Setting Others Up For Success!
	Successful Telephone Debt Collection
	Time Management
	Train the Trainer
	Vision, Energy & Passion to serve
	Workplace Diversity & Inclusion Training

MINI COURSE PACKAGES

	Communication Skills
	Motivating People
	Professional Business Writing
	Professional Sales Questioning
	Sales Forecasting
	Ten Best Practice Customer Service Techniques

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Sales excelllence series training package

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Sales Territory Planning & Routing

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Vision, Energy & Passion To Serve

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Call Control

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Training Articles

02 Feb

Practical Anger Management

Managing anger successfully can make the difference between misery or happiness. if ...

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05 Feb

Visioning & Alignment

What is strategy? Strategy means consciously choosing to be clear about your company’s ...

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19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

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Most Popular Articles

02 Feb

Practical Anger Management

Managing anger successfully can make the difference between misery or happiness. if ...

Read details

05 Feb

Visioning & Alignment

What is strategy? Strategy means consciously choosing to be clear about your company’s ...

Read details

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read details

communication-negotiation-presentation-conflict-resolution skills

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" Communication Excellence series^®"

4 complete training packages for one low price

Communicating with clarity and impact

Negotiating For Results

Conflict resolution

Presenting with impact

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The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.
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TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.
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TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...
Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...
Alan Lloyd, Team Leader,EU Support to Civil Society Project