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Time & Stress Management

Managing your time
Effective managers are those who have managed to get to grips with two main issues:Organising themselves and Organising others.The two subjects are interlocked because unless you are organised you cannot delegate.read to find out more.


Effective Delegation
To delegate effectively you have to follow a proper delegation process, read this article to find the proper steps of effective delegation.


Setting priorities
One of the problems with managing time is knowing how to plan each day and, as the day progresses, deciding what to do next. What you have to choose is what activity should take priority and get done now.


Effective meetings management
How important is it to manage meetings efficiently? Some estimates of time spent in business meetings range from 40 to 60 percent. Nearly half of most managers' work hours are spent in meetings!


Dealing with common time wasters
One of the first steps in taking control of your time is to find out where you lose time. Read this article to find out more about the most common time wasters and how to deal with them.


Quick stress reduction steps
Steps to take to that can quickly help reduce stress when faced with a stressful situation.


6 Stress Busters
Six quick stress busting techniques.


Steps to reduce stress for your staff
There is a range of actions you can take as managers which could be of use in reducing stress for your staff. Read this article to find out more.


12 Ways to kill procrastination
Twelve techniques that can help you deal with procrastination.


Dealing with Interruptions
It’s not easy to deal with many of the common “interruptions” that occur every day in the workplace.  First of all, it’s important to distinguish between an interruption and an event which is directly linked to the main purpose of our job.


Tips on planning your diary
However much we plan our time, nobody can foresee every crisis that can occur on the spur of the moment, or those well-timed interruptions from key customers or the boss who has just found an urgent task that must be completed now.


How to plan your day ?
Tips and best practice on how to plan your day.


Efficiency Vs Effectiveness
Time is a limited and valuable resource, that we all experience and measure. It is measured in years, months, days, hours, minutes and seconds. The exciting thing about time is that, regardless of our circumstances in life, we all have the same amount!  It’s what we do with it that really counts. To manage our time, then, implies that we need to take control of this most valuable personal resource - through efficiency and effectiveness. read this article to find out more.


Urgent Vs Important
Even the best time management schemes and life plans can come to grief if you don’t have the habit of discriminating between the urgent and the important.


Making the best use of your time
If you reflect on how well you use your time you may have noticed that the quality of your attention or concentration varies at different times during the day. You may notice that you tend to be more mentally alert or more creative at certain times of the day.

There is a range of actions you can take as managers which could be of use in reducing stress for your staff:-

• Provide/Increase opportunities for staff to control their work; establish their own priorities.

• Plan all changes together or to whatever extent possible.

• Keep in constant touch, define limits of work tasks and give support in accomplishing tasks.

• Treat a collective goal as a target – not a staff competition to establish who is best or worst.

• Provide an atmosphere where there are opportunities to talk things over whenever needed.

• Recognise that anger is part of everyone’s personality and reduce your own. By dealing constructively with rising aggression you can improve your communication and problem solving skills.

• Encourage staff not to be consumed by their career objectives.

• Give honest performance appraisals and help staff to make self-assessments so that they do not move to posts to which they are unsuited.

• Reduce organisational uncertainty; protect staff from worry about events over which they have no control.

• Ensuring working conditions are healthy and reasonably pleasant.

 

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Retail Sales Planning & Forecasting (Click to read more)

If you answered yes to any of these questions, you need to create a complete sales plan for your store and a sales forecast.

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As someone who is managed you can help contribute to your own well-being by:-

• Avoid having a too rigid schedule. When possible, vary it and eliminate most of the self-imposed deadlines.

• Trying to develop a positive attitude. Force yourself to see every event in its most positive light.

• Listing those events which cause you stress and identify what is about each event that is causing stress. Map out a strategy for consciously attempting to lessen the stress each time the events occur.

• Getting on with the task to get it over with rather than worrying yourself sick about it.


Healthy coping at work involves:-

• Really knowing yourself, understanding and accepting your own strengths and weaknesses. Knowing those personality factors that cannot be changed and those skills, professional and social, on which to capitalise.

• Having interests outside work which are regularly pursued, so that you can get a variety of satisfaction from life.

• Reacting in different ways to stressful events –

o You don’t always develop a headache when angry with your boss or become depressed when faced with an apparently minor threat.
o Not always hyperactive or frozen by incapacity under stressful conditions.
o Bouncing back quickly from stress reactions.

• Acknowledging that others have different values, different ways of doing things; accepting this as a fact of life without attempting to build others over in his/her image.

• Being active and productive at work without sacrificing your outside work activity.

Even the best time management schemes and life plans can come to grief if you don’t have the habit of discriminating between the urgent and the important.


• Surprisingly few tasks and both urgent and important.

• Urgent tasks assume importance simply because they seem to demand immediate action (e.g. A colleague comes into your office and says he must have certain work typed by the end of the morning; if he is good at selling himself, you tend to oblige, and put more important but less urgent tasks on the back burner).

• Since most people confront ‘urgent’ problems nearly all the time – a telephone call, someone walking into the office with a query, long term goals are consistently put aside for the sake of the ‘urgent’.

• Many important tasks only get done when they become urgent as well.


How to recognize priorities:

The solution is to develop a sixth sense for assessing whether tasks are important or urgent: you need to be capable of judging their status instantly, so that outside requests can be rejected or undertaken on the spot.

A useful technique in planning is an “Urgent / Important Matrix”, as shown below.

 urgentvsimportant

 

Looking at the above example Urgent / Important Matrix which your own matrix should not be very different from, ask yourself and answer honestly in which quadrant do you currently spend most your time in?

Quadrant # 1 : If you spend most of your time in this quadrant, it means you are fire fighting all the time and need better planning

Quadrant # 3 : If you spend most of your time in this quadrant, it means you are letting others control your time and you need to be more assertive and take more control of your time.

Quadrant # 4 : This quadrant is a complete waste of time.

To make the best use of your time you should be spending most of your time in Quadrant # 2

If you reflect on how well you use your time you may have noticed that the quality of your attention or concentration varies at different times during the day. You may notice that you tend to be more mentally alert or more creative at certain times of the day. Most people’s “mental peak” time is around mid morning.  Others find they are at their best around mid afternoon. Everyone’s different. The important thing is recognising when you’re at your best, and using that time as productively as you can.

Make the best use of your “mental peak” times of the day by doing the tasks which require your concentration – you’re A’s & B’s.

Paperwork is often the biggest timewaster for many people. Minimise the time you waste by regularly keeping a check on how effectively you deal with your paperwork:

Answer these questions honestly! Yes No
Do you clear your desk of all papers except those relating to the particular job in hand?    
Is your workspace organized so the things you need are at hand?    
Do you try to handle each piece of paper and email only once ?    
Do you sort paperwork and emails into categories in priority order?    
Have you eliminated unnecessary paperwork and simplified the remainder where possible?    
Have you learned to pick out quickly the key points or critical issues in letters and reports?    
Are you good at deciding what must be read through carefully and what can be skimmed?    
Have you developed a succinct and clear way of writing, so that  you do not generate unnecessary paper for others?    
Have you developed techniques to manage interruptions, set time limits, remain standing, have a clock in your office and use them appropriately?    

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Now get the complete
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PRICE: $539.85 $349.95

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Jeanne Parks Jeanne Parks, Trainer & Business consultant, San Francisco, USA

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TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of multi media visuals and activities, trainers were able to provide an accelerated learning solution that grasped the imagination of all types of learners and ensured the maximum return on training investment in this fast paced industry. Even the most seasoned sales professionals found something new and useable from their high energy training sessions and the course feedback was fantastic - consistently!

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Testimonials

The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research.Ultimately a fantastic workshop to either deliver or participate in.                                                                    

Nige O'Shea FIMI, Professional Inspirations Ltd. UK

TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.

Jeanne Parks, Trainer & Business consultant, San Francisco, USA

TrainingCourseMaterial.com have worked hard to create a totally tailored training solution for Mobile Telephony retail managers and sales teams. By creating high impact visuals and with varied and intelligent use of ...

Craig Hines, innov8 Performance Limited, UK

I have purchased the 3 training programmes of the Complete Communications Excellence Series. I consider that the GBP 99 cost represents excellent value for money and the materials are of a high quality...

Alan Lloyd, Team Leader,EU Support to Civil Society Project

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 TRAINING COURSE MATERIALS

 Full courses (1-2 day courses)

  Administrative Assistant Skills

  Anger Management

  Building High Performing Teams

  Business Etiquette

  Call Control

  Change Matters

  Coaching People For Better Performance

  Communicating with Clarity & Impact

  Conflict Resolution

  Creative Problem Solving & Decision Making

  Emotional Intelligence

  Find a way to say YES!

  Front Line Retail Selling Skills

  Handling angry and difficult callers

  Lead, Motivate & Inspire

  Marketing Essentials

  Managing People

  Negotiating for Results

 New college instructor orientation

  Passionate Retail Experts

  Pathways to service excellence

  Presenting With Impact

  Professional Selling Skills

  Retail Sales Planning & Forecasting

  Sales Management

  Sales Territory Planning & Routing

  Setting Others For Success

  Successful Telephone Debt Collection

  Time Management

  Train The Trainer

  Vision, Energy & Passion to Serve

  Workplace Diversity & Inclusion Training

 Mini courses (half day modules)

  Professional Business Writing

  Communication Skills

  Motivating People

  Professional Sales Questioning

  Sales Forecasting

  Ten Best Practice Customer Service Techniques

 

 

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  Communication excellence series®

  Sales excellence series®

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