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Ten Best Practice Customer Service Techniques |
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Retail Excellence series® |
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Customer Service Excellence series® |
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The Presenter-Trainer Package |
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QUIZ NAME | POINTS |
The What Would You Do? Game Designer makes it simple to create real world simulations for your business or organization. We’ve made it easy to create an exciting game that will train your employees or members to understand and more importantly, emulate the behavioral goals, positive attributes, habits and cultural aspirations of your organization.
To download our trial Click Here
Here’s How It Works
- Start by defining the behaviors you want your folks to focus on (Example: teamwork, customer centric, listening, results driven).
- Then develop some real world question scenarios that really do occur in YOUR organization.
- Finally, set the game’s scoring grid to award response points for each scenario.
LEAVE IT UP TO THE GAME TO KEEP SCORE AND TRACK THE RESULTS!
Game Features Include:
- A Database to accumulate and record player/team names, ID #s, behavior scores and scenario responses, as well as a separate report for individual player responses.
- Track responses for up to 8 key behaviors.
- Select the number of scenarios (3 – 30) you want to include in your game.
- Develop as many different real world games as you like!
- No need to purchase costly behavioral assessment and training forms (Tests).
- Our custom scoring grid allows you to award points in different ways; from a range of values for a single behavior to awarding points for multiple behaviors.
- Select the number of responses for each scenario (Up to 5 responses (A – E)).
- The scoreboard automatically accumulates points and overall proficiencies on each key behavior.
- The game can be designed for individual as well as team play.
- Built-in player feedback to help you fine tune your games over time.
Obviously this is not a pre-packaged approach because you’ll develop game scenarios that really happen within your organization. And there is no need to purchase 100’s of behavioral assessment questionnaires costing $5.00 to $15.00 apiece on-going.
In addition, the What Would You Do? game allows you to develop many different simulation games to fit your organization (For example: Games that focus on working together as a team, or perhaps a game that centers on safety in the workplace, or even a game that looks at how your organization defines superior customer service).
Create special games for different groups within your organization. For example: a game for your sales force, another for telemarketing, and yet another for the finance dept.
For more details, Check out the HELP documentation Click Here
Individual License

This product requires Windows PowerPoint 2010 or newer.
License allows use by one trainer/educator/presenter.
Enables you to develop 100s of different training games for unlimited participants!
Can be placed on up to 3 different computers.
FREE Access to our MEMBERS ONLY AREA containing literally 100s of PowerPoint Training Games and Tools!
Price: Single or Individual Lic: $299.00
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TrainingCourseMaterial.com's programs provide comprehensive information in a visually interesting format. Participants benefit from interactive activities that reinforce the content and making learning fun.
Jeanne Parks, Trainer & Business consultant, San Francisco, USA
The workshop is very well constructed, in a logical sequence and the content encompasses all the latest ideas and research. Ultimately a fantastic workshop to either deliver or participate in.
Nige O'Shea FIMI, Professional Inspirations Ltd. UK
I just completed a three-day program ,using one of your two day packages. I was able to customize this program quite easily. The thorough work done by your team saved me a lot of time-and money. I am an experienced speaker/trainer with over 20 years in the field. Your programs provide the blueprint for what I need for my corporate and government training clients. I have seen similar programs advertised elsewhere for triple the price!
I will return to your website as needed and will recommend your products and services to fellow consultants.Angela Walton, Atlanta, Georgia USA