Telephone Debt Collection Training Material Package

Telephone Debt Collection

$179.95 $199.95

interpersonal skills Duration: 1 Day

training models Audience: Debt collectors, call center agents and credit staff.

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Virtual Guide

Now with a newly added Virtual trainer guide for easy virtual training delivery via Zoom, Webex... etc.

The new Virtual trainer guide is scripted for both a Facilitator & a producer.

For Debt Collectors

Trainers and Credit Managers

Empower debt collectors with best practice debt collection techniques

Train debt collection agents on controlling collection calls better & Follow a successful debt collection process

Increase your agents debt collection rate

Includes a free debt collection software

Deliver an effective and engaging training program specifically designed for telephone debt collection agents packed with hands-on activities and best practice debt collection tips and techniques.

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High Impact

Power Point Slide Deck

To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.

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Student

Workbook

A comprehensive reference workbook you can give out to your class participants as a quick future reference.

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Trainer

Guide

With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.

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Activity

/Exercise Sheets

Various training material and support documents to help you both explain and debrief the different exercises, activities and games Plus a fun final Jeopardy style review game as a fun ending for your training program.

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Additional

Support Documents

To ensure you have all you need to deliver a complete and  professional training program, additional supporting documents are included with each full course material package. From training evaluation forms to 5 different certificate templates that you can edit and hand out to your participants at the end of your training. 

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Job Aids

& Forms

Specific forms designed to extend and reinforce the training that participants can utilize back on the job to help them apply the new learned concepts (Select training material packages)

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Follow the well-structured format & Deliver a powerful training

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Take charge of developing your agents

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Logically structured standalone modules

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Enliven your training with numerous activities to tackle fundamental key points

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Pick out key learning points & Energize team meetings or huddles to stress on & develop specific skills.

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Easily customize & tailor further to match your specific training objectives

Overview

This one day program is specifically designed for debt collection call center agents and credit department staff who deal with customers with outstanding or overdue debts. It introduces a plethora of specific debt collection call best practice and negotiation techniques to help collection staff handle challenging collection conversations more professionally with debtors and customers with overdue payments and collect more overdue debts.

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Course Objectives

By the end of this training course participants will be able to:

Follow a step by step debt collection call process.

Increase debt collector’s confidence when handling challenging collection calls.

Understand and practice specific collection call best practice techniques.

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Outline of topics

Introduction to debt collection

Attitude, Skills and Knowledge of a successful debt collector.

The 4 different types of debtors

Debt collection account fact sheet.

The Debt Collection Call Process:

A step by step process for a successful debt collection call.

Debtor’s stalls and objections – Debt disputes..

The mindset of a successful debt collection agent.

Debt Collection best practice tips and techniques:

The “Close Out” technique

About debt collection negotiations

Ten telephone debt collection best practice tips and techniques.

Competitive review game - An Exciting review challenge (Power Point Game) to end your training on a high note!

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Training Material Samples

Slide Samples

For random slide samples, Click thumbnails below for larger images.

Trainer Guide Samples

For random trainer guide samples, Click thumbnails below for larger images.

Workbook Samples

For random workbook samples, Click thumbnails below for larger images.

What do I get exactly?

You receive a zipped file instantly upon purchase that includes the following in MS office format

Trainer Guide (40 Pages).

Student workbook (41 Pages).

Slide deck (35 slides).

Bonus activities ( 22 activities ).

Training support documents (Training evaluation forms, 5 certificate templates, program outline).

Review game.

Excuse buster software.

$179.95 $199.95

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You will receive a secure link by email to download your purchase immediately after purchase.

The Fully Customizable Training package includes

Fully Scripted Training Guide

Participient Reference Workbook

Powerpoint Slide Presentation

Telephone dept collections Excuse Buster

Plus a free bonus software developed for savvy debt collectors "The Excuse Buster"

- A useful quick reference application loaded with answers & questions to ask when faced with common excuses debtors come up with

- Easily add your own excuses & answers & create your own library of excuses & answers to be your quick reference while on the call

The Excuse Buster - Debt collection softwaretelephone debt collection software

The software comes already pre-loaded with important questions and statements you can use right away for the most common excuses debtors and customers come up with to avoid paying debts additionally you can also easily tailor it more to your needs and nature of product/service. You can add new information, statements , excuses, questions..etc. to gradually create your own ultimate personal version that works best for you.

The Collections Excuse Buster©

Created and developed by expert debt collectors and credit management experts

Modified and enhanced over the years

You can easily further customize it by adding , editing and deleting information

Easily include policy & procedures and any other important information

Add your logo , images to enhance the look and feel , change the background and font styles

Add files and create your own

Everyone in the team will have access to the correct information instantly

Unlimited use of software within your organization.

Buy Now, Download Instantly, Get A Bonus

22 games and activities you can use to enrich your trainings.

Useful training forms (Evaluation forms, certificates).

All you need to run a great training program.

A fun, engaging Power Point review game to easily review key questions and concepts, improve retention through a competitive challenge designed to be the grand finale of your training program.

Competitive review game

A Power Point Review game to excite your participants about your training material where they compete to win by answering questions about the training program in a series of fun rounds.

The competitive Power Point game is fully customizable, just change the questions/answers, images, backgrounds...etc. Save as a new file & create 100's of other review games for any training materials or program to always end your training program on a high note.

Pay for 2 programs and Get 2 programs Free

Call Center excellence series

4 Complete Courseware Packages in One

 .

Now: $449.95       Regular: $719.8

 

More Details

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	Pay using any major debit or credit card or using Paypal

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You will be taken to a download page to instantly download your purchase

You will be taken to a download page to instantly download your purchase

You will also receive your download links by email

You will also receive your download links by email

Unzip the file/s and get all your documents in MS office format

Unzip the file/s and get all your documents in MS office format

Maximize return
on your training investment
with the most cost effective solution to your training needs

Deliver fun, Effective And

Professional Trainings Easily!

Great value for a small investment

Great value for a small investment

Receive a package of extensive and well structured training course materials complete with comprehensive trainer guides, delegate workbooks, power point slides, activities and exercises as well as several support documents from evaluation sheets to attendance certificates so you have all you need to run a successful training program.

100% customizable

100% customizable

You can easily customize, personalize and tailor each training course material package to match your training objectives and the training needs of your audience. You even have full rights to brand it with your own brand name. (We only do NOT allow re-sale of our training course material packages)

Standalone modules can easily be added to enliven your training material

Standalone modules can easily be added to enliven your training material

Each training program is logically structured into standalone modules each focusing on a specific topic for ease of customization, addition or incorporation into your own existing course materials

Get new ideas for activities, exercises and games

Get new ideas for activities, exercises and games

Each of our training course material packages includes a plethora of self discovery exercises, activities and games addressing specific key learning points giving you more ideas for activities and interaction to enliven your existing course materials.

Fun, competitive review game to end on a high note

Fun, competitive review game to end on a high note

An exciting and competitive review game (In Power Point) to easily review the content, enhance retention and ensure your participants stay engaged till the very end. (The Power Point game is fully customizable and can be used to create similar review games for other training materials and courses).

Download and get it immediately

Download and get it immediately

All our course material packages are instantly downloaded so you get it immediately after successfully completing your purchase.

Comprehensive & Well-structured

Training Course Design Documents

Even if you’ve never delivered a training course before and are finding the whole process a little daunting, our training materials provide everything you need to complete an effective, engaging and fun professional course.

Our training course materials are presented in an easy-to-follow format with enhanced instructions for trainers to explain all of the key points, models and concepts to delegates with clear directions and debriefing instructions for every activity and exercise, incorporating the key points and main takeaways to deliver and tips on how to get your points across. Our tabular Trainer’s Guide provides clear direction and suggestions on what to do and say with each presentation slide, to enhance the delivery of our high-impact PowerPoint slide deck and comprehensive participant workbook.

Training Concepts & Models

that Achieve Measurable Results

Our training course materials and courseware packages come with over 20 years of professional training design and delivery for some of the largest multi-national corporations in the world. Experienced instructional designers and senior trainers have researched and developed these training courses that have proven to be very popular with learners of all types and have consistently achieved measurable business results.

Affordable professionally designed

customizable training materials

You do not need a huge training budget to develop your people. Every true leader knows that staff development is at the core of his/her job. Now, even with a low training budget you can afford to deliver affordable, professionally designed course materials and courseware packages.

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Avoid wasting time researching and developing a training protocol that must be tested and delivered multiple times before you can get a real, tangible measure of its efficacy, and potentially, making an expensive and inefficient mistake.

Select one of our comprehensive, fully inclusive training courses or incorporate our modular courses into your existing materials to enhance your content and enrich delivery using fresh, engaging models and concepts that have been proven to work, time and time again.

Keeping your delegates engaged and switched on during learning sessions is one of the core challenges that even professional and experienced trainers commonly face – and our training course materials are specifically designed to encourage interaction and engagement, avoid boredom, and boost trainer confidence to ensure a seamless, slick delivery.

Take the hard work out of delivering training to your employees and ensure the maximum return on your investment!

I found materials very useful and dynamic. I like the whole package and I think that the mix of theory and exercises is the best I could find. Also the package is the good value for money.

. Natasa Gospodjinacki
Corporate Trainer, Torino, Italy
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People Managers

As a leader, developing and supporting your team is of course your top priority – so discover the trainer in you and take charge of your team’s professional development and advancement with our affordable courseware packages and training course materials.

Our carefully structured and highly organized courseware materials allow anyone with basic presentation skills to follow and deliver training content confidently and efficiently, complete with helpful tips and insights provided at key stages along the way to build and maintain momentum and ensure an impactful delivery.

Liven up team meetings, choose and reinforce key learning points and boost your team’s enthusiasm and understanding with our professional training course material packages, and integrate bitesize learning opportunities into huddles and collaborations to stress specific skills and concepts that serve your key development areas.

Take control of your team and help them – and you – to reach your full potential by using our training course materials to deliver seamless workplace learning on-the-go.

Customize Your Training Package
To Suit Your Requirements

All our training course material packages are 100% customizable and can be adapted to match your training objectives and the requirements of your audience. You can even re-brand your course materials with your own corporate identity, although we retain copyright of our course content and do not permit the resale of our packages.

Add Standalone
Modules

Individual standalone training modules and topic areas can be integrated into all of our training programs, to allow you to focus on and customize specific topics as required, or to enable you to add or incorporate your own existing course materials.

Let Your Delegates Grow With
Activities, Exercises And Games

All of our training course material packages include a plethora of self-discovery and independent learning activities, exercises, and games designed to address specific key learning points, as well as providing additional ideas for activities and interaction to add depth and interest to your existing course materials.

Our comprehensive range of courseware packages and training modules incorporate a range of niche-specific subject areas targeted towards clients in the retail sector, including topics such as retail selling skills and retail sales forecasting and planning . We also offer a range of call center-specific training courses like controlling callshandling angry callers and telephone debt collection. 

Unlike the wide variety of off-the-peg training course material providers on the internet that wait to trap the unwary would-be trainer with generic canned courses that prioritize style over substance, our soft skills topics are carefully developed to target specific skills and mindsets using hands-on immersive learning and innovative training models.

All our training materials and courseware packages are designed and developed with both trainers and trainees in mind, and have been tried and tested on the job to ensure their successful delivery by trainers of all types, from frontline employees and first-timers to senior management and training professionals alike.

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To find out more about how our training course materials can help you to boost engagement, deliver effective training and enhance your team’s knowledge and understanding of the key points that are important to you, please take a moment to read our frequently asked questions, or get in touch now if you want to know more.

Finally, check out our testimonials page to find out what trainers, business professionals, team leaders, and consultants are saying about us!