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Conflict Resolution
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Retail excelllence series training package   collection
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My self assessment results

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Find out how emotionally intelligent are you, This 25 question assessment will give you an evaluation of your level of emotional intelligence based on the main emotional intelligence pillars of emotional self awareness, emotional management, self motivation and relationship management.

Click here to find out How Emotionally Intelligent are you? 

 

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Frontline Retail Selling Skills
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Retail Sales Planning & Forecasting
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So what is Emotional intelligence?Emotional intelligence-EI

Emotional intelligence refers to your ability to perceive, understand and express your feelings accurately and control your emotions so that they work for you and not against you. It's about knowing how you and others feel and knowing what to do about it. It's about having emotional awareness and sensitivity.

Below are some of the habits of people with high emotional intelligence:

bullebt Have the ability to clearly label their feelings rather than labelling people or situations

bullebt Can distinguish between thoughts and feelings

bullebt Take responsibility for their feelings

bullebt Use emotions to help them make decisions

bullebt Respects and validates feelings of others

bullebt Strive to find positive value from negative emotions

bullebt Do not patronise, command, criticize, blame or judge others.

bullebt Avoid people who do not respect their feelings.

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Sales excelllence series training package
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