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Telephone Skills - Self Assessment

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Evaluate Your
Telephone Skills

In this quick self assessment you will be asked to rate 12 statements that can give you an evaluation of your skills communicating with others on the telephone and if you display basic telephone etiquette and manners in a business setting.

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You can take the “Evaluate Your Telephone Skill”

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Below are some good telephone etiquette guidelines:

 

telephone skills self assessment

  •  Identify yourself
  •  Apologize for delays - even the little ones
  •  Take notes when you take a message for someone, don't rely on memory
  •  Organize your thoughts before you speak
  •  Speak clearly, be positive, cheerful and upbeat
  •  Never hang up before others, especially customers
  •  Summarize and recap the call
  •  Thank people for calling.
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Are You a
Visual, Auditory or Kinaesthetic ?

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cope under
pressure? .

Are You A
people person?
.

Forward looking, or
Stuck in a time
warp?

How content
are you?
.

How soft-centred
are you?
.

Find Out
Your Leadership
Style

How
Emotionally intelligent are You ?

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Training packages

This two day training program is packed with techniques for improving the most essential basic business writing skills as well as both verbal and non-verbal communication in general in addition to proper time management and general office organization techniques that will help administrative assistants, secretaries and office managers in performing their day to day tasks more confidently and professionally.

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High Impact
Power Point Slide Deck

To support immersive learning, a high impact professionally designed power point slide deck to engage trainees at all levels.

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Student
Workbook

A comprehensive reference workbook you can give out to your class participants as a quick future reference.

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Trainer
Guide

With step-by-step clear directions with tips and suggestions on what to say and how to present each slide.

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Activity
/Exercise Sheets

Various training material and support documents to help you both explain and debrief the different exercises, activities and games Plus a fun final Jeopardy style review game as a fun ending for your training program.

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Additional
Support Documents

To ensure you have all you need to deliver a complete and professional training program, additional supporting documents are included with each full course material package. From training evaluation forms to 5 different certificate templates that you can edit and hand out to your participants at the end of your training.

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Job Aids
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