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Tuesday, 24th May 2016

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Proper Business introductions
The initial introduction phase of any business relationship can make or break it. First impressions are crucial in the business world and can have an extraordinary effect on careers and on whole organizations.


Business meals, parties and Events
The main goal of mixing business with meals, parties, social events ..etc. is to get people to know each other better nurture personal trust and confidence in others whether its between staff and customers or staff of other companies.


Meetings Etiquette
Are you attending too many meetings? are they a total waste of time, or do you think they are an effective way to communicate to large groups and a good opportunity of team members to get to know each other more?


Cubicle/Partition Etiquette
Although in your partition or cubicle you can't see your coworkers but you can certainly hear what's going on next door. Cubicles and partitions give only an illusion of privacy. the following cubicle/partition etiquette considerations can help make workflow much more smooth..

 

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Setting Others Up For Success! (Click to read more)

This workshop was designed to help support staff improve their performance in a competitive environment. Using a self-assessment tool, participants discovery their dominant.

price: $ 199.95  $ 129.95

 

Etiquette with VIP's
Networking has never been more important than it is nowadays specially contacts you nurture with VIP's and senior level management both in and outside your company. Here are some quick etiquette rules and tips that can help you build better stronger relations and quicker rapport with the hot shots.

 

Complaint Handling etiquette
A list of useful world class customer service tips on handling complaints in a customer service situation.

 

Sexual Harassment at work
This articles lists some useful tips to avoid sexual harassment situations at work.


Travelling with colleagues
Traveling on business with colleagues, especially those you like, can add immeasurably to your trip. Conversely, traveling with those you merely tolerate or those you dislike can turn a pleasant trip to hell.

 

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Communicating with Clarity and Impact (Click to read more)

This high energy program focuses on the foundational communication skills: listening, asking insightful questions, and interpreting non-verbal communication (body language, voice tone).

price: $ 199.95  $ 149.95


Billing your company for expenses
Needless to say that when you are involved in any work related activity where you have to travel or purchase something for business use, it is reimbursable. This article lists some considerations when billing your company for expenses.


Romance at work
In the corporate world, the etiquette of office romances involves a combination of good judgment and discretion. Read this article to find out more.


Etiquette with the disabled
A good place to start treating those with disabilities with respect is the language you use. Your choice of words and the way you say them have an enormous impact on the way you interact with others.


Tactful Bill collection
Three scenarios for first, second and third times to tactfully collect overdue bills from customers.

Related articles

Business Ethics & Etiquette

Proper Business introductionsThe initial introduction phase of any business relationship can make or break it. First impressions are crucial in the business world and can have an extraordinary ...

2013-02-10 13:51:55

Proper Business Introductions

Proper Business Introductions It's a fact that the initial introduction phase of any business relationship can make or break it. First impressions are crucial in the business world and can ...

2012-02-18 18:35:40

Meetings Etiquette

Meetings etiquette What do you think about meetings? are you attending too many? are they a total waste of time?, or do you think they are an effective way to communicate to large groups and ...

2012-02-18 19:05:08

Complaint Handling Etiquette

Show empathy Showing empathy means having the capacity to understand and to be aware of and sensitive to the feelings, thoughts and experiences of others specially those who come to you with a ...

2012-02-18 20:16:42

Tactful bill collection

First Time: The Victim approach:• As a first step for money collection, use a friendly approach.• The technique relies on two methods:- Closed end questions- The customer service representative plays ...

2012-02-22 20:14:34

Etiquette with VIP's

There is no doubt that the people you know can have a great effect on your career and future goals in your professional life. Networking  has never been more important than it is nowadays ...

2012-02-18 19:42:43

Business meals, Parties & Events

Business meals, Parties & Events The main goal of mixing business with meals, parties, social events ..etc. is to get people to know each other better, nurture personal trust and confidence in ...

2012-02-18 18:54:07

Cubicle / Partition Etiquette

Mind your cubicle Etiquette Although in your partition or cubicle you can't see your coworkers but you can certainly hear what's going on next door. Cubicles and partitions give only an illusion ...

2012-02-18 19:24:19

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Training Articles

18 Feb

Etiquette with the disabled

A good place to start treating those with disabilities with respect is the language you ...

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07 Oct

Effective Meetings management

Source: Prentice Hall December 2000 Meeting Management   Importance of managing ...

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09 Mar

Situational Leadership

            Blanchard – Hersey ...

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Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

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 APAC Model for handling objections : An objection is good news. When a customer ...

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Customer service

World Class Customer Service, What is it?Delivering world class customer care means ...

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