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FULL COURSE PACKAGES
MINI COURSE PACKAGES
|Professional Business Writing|
|Professional Sales Questioning|
|Handling Sales Objections and Closing the Sale|
| Retail Excellence series®
| Communication Excellence series®
| The Presenter-Trainer Package
Proper Business introductions
The initial introduction phase of any business relationship can make or break it. First impressions are crucial in the business world and can have an extraordinary effect on careers and on whole organizations.
Business meals, parties and Events
The main goal of mixing business with meals, parties, social events ..etc. is to get people to know each other better nurture personal trust and confidence in others whether its between staff and customers or staff of other companies.
Are you attending too many meetings ? are they a total waste of time, or do you think they are an effective way to communicate to large groups and a good opportunity of team members to get to know each other more?
Although in your partition or cubicle you can't see your coworkers but you can certainly hear what's going on next door so cubicles and partitions give only an illusion of privacy. the following cubicle/partition etiquette considerations can help make workflow much more smooth..
Etiquette with VIP's
Networking has never been more important than it is nowadays specially contacts you nurture with VIP's and senior level management both in and outside your company. Here are some quick etiquette rules and tips that can help you build better stronger relations and quicker rapport with hot shots
Complaint Handling etiquette
A list of useful world class customer service tips on handling complaints in a customer service situation.
Sexual Harassment at work
This articles lists some very useful tips to avoid sexual harassment situations at work.
Travelling with colleagues
Traveling on business with colleagues, especially those you like, can add immeasurably to your trip. Conversely, traveling with those you merely tolerate or those you dislike can turn a pleasant trip to hell.
Billing your company for expenses
Needless to say that when you are involved in any work related activity where you have to travel or purchase something for business use, it is reimbursable. This article lists some considerations when billing your company for expenses.
Romance at work
In the corporate world, the etiquette of office romances involves a combination of good judgment and discretion. Read this article to find out more.
Etiquette with the disabled
A good place to start treating those with disabilities with respect is the language you use. Your choice of words and the way you say them have an enormous impact on the way you interact with others.
Tactful Bill collection
Three scenarios for first, second and third times to tactfully collect overdue bills from customers
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