Friday, 21st October 2016

Training Materials & Courseware Resource

My self assessment results


myresultsLog in or join for free to see your latest self assessment results

Login Form

No need to sign up if you have Facebook!


                   Accredited training provider

               quality  Certified Courseware



Instant download training package

Professional Sales Questioning
for only
Price: $99.95  $79.95

click for more details


Why buy our training course material packages


Great value for a small investment


100% customizable


Standalone modules can easily be added to enliven your training material


Get new ideas for activities, exercises and games


Download and get it immediately

Click to read more....

Retail excelllence series training package   collection
Now get the complete
3 complete professional retail sales and service training programs
for only

PRICE: $ 429.95 $ 299.95

Call us on our toll free

The main purpose of a coach is to work with individuals to improve their performance in a specific area or skill.

Key tasks and responsibilities:

  -Identifies development needs.
  -Explains the coaching process to coachees, line managers and other stakeholders.
  -Assists with the setting of learning goals and action planning.
  -Uses a range of learning experiences to improve performance.
  -Provides feedback for the coachee, based upon observed behaviour.
  -Challenges the coachee’s perception of his or her abilities.
  -Helps the coachee to identify problems and possible routes to a solution.
  -Supports the evaluation process by encouraging the coachee to assess progress against his or her learning goals.
  -Helps the coachee to motivate self to achieve his or her learning goals.

Required skills/abilities

  -Planning and time management;
  -Analytical interpretation;
  -Interpersonal skills;
  -Building rapport
  -Giving Feedback
  -Active listening
  -Asking questions/gaining information
  -Standard and goal setting
  -Helping others learn
  -Evaluation and review

Required qualities/attitudes

  -Supportive, empathetic; patient;
  -Positive attitude; respectful; trustworthy;
  -Belief in people’s potential; confident;
  -Objective and non-judgmental; sensitive;

Required knowledge:

Coaches require some knowledge of the subject that they will be coaching and specifically need to understand the expectations of performance; they do not need to be subject and/or technical experts. They also need knowledge of how adults learn and the theories of learning, along with the process of coaching.See also: Different types of coaches

Source: The Coaching Handbook: An Action Kit for Trainers & Managers by Sara Thorpe and Jackie Clifford  

Related articles

GROW coaching model

One of the most common questions asked about coaching is “What process should I follow?” There is no single answer to that, however if it is assumed that coaching is largely a structured interaction ...

2012-02-03 22:38:35

STAR feedback Model

Giving positive feedback :  ST(Situation/task): A customer came into your office today looking upset. A (Action): You gave her the forms she needed and explained how to fill them ...

2012-02-04 10:38:50

Skills and Qualities of a coach

The main purpose of a coach is to work with individuals to improve their performance in a specific area or skill. Key tasks and responsibilities:   -Identifies development ...

2012-03-10 20:55:29

Coaching & Feedback

What is coaching all about? Coaching is the process of systematically developing people at work.  It involves turning work experienced problems into learning situations. Coaching for ...

2013-02-10 13:54:50

Coaching/Training/Counseling/Mentoring - Clearing out the confusion

Coaching: Coaching is strategically guiding someone into improved performance through reflection on how they apply a specific skill and/or knowledge. Coaching is about developing individuals beyond ...

2012-10-20 00:59:31

The 10 Coaching commandments

1. Suspend your own personal judgmentsYou can’t like everyone in your team. What impact does liking or disliking a team member have on your relationship with them?We already know that your ...

2012-11-17 12:48:17

Why Coaching and feedback goes wrong ?

Take a long hard look at the way you currently coach. As an overworked manager and most of us are we find it very easy and tempting to deal with performance problems of our staff at symptom level ...

2012-10-19 13:37:52

Giving Negative Feedback

When we have to give feedback to someone that we think they might find difficult or painful to hear there are certain questions that maybe helpful for us to make sure we find answers for first ...

2012-10-16 22:02:31

all courseware packages

No need to sign up if you have Facebook!

Call us on our toll free

Sales excelllence series training package
Now get the complete
3 complete professional sales training programs
for only 

PRICE: $ 449.95 $ 299.95

Call Center excelllence series training package    
Now get the complete
4 complete professional Call Center training programs
for only  

PRICE:  $ 599.95 $ 349.95

Training Articles

02 Nov

How to create an Irresistable ...

Adapted from "The Small Business Marketing Bible" by David Frey May I share with ...

Read details
31 Jan

Why Create Brands

Looking at the different brands surrounding us everywhere no matter what industry it is, ...

Read details
31 Jan

Giving Proper Feedback

The magic word that helps make feedback easier and creates the best setting for giving ...

Read details

Get all available programs and save !! 

For only $2499.95

 allcourses   +  all mini courses
25 Full Courses   5 Mini Courses 


Most Popular Articles

19 Aug

Greeting Customers ...

Greeting customers , your crucial first impression Whether you are in a retail store, ...

Read details
04 Feb

Techniques for handling ...

 APAC Model for handling objections : An objection is good news. When a customer ...

Read details
10 Feb

Customer service

World Class Customer Service, What is it?Delivering world class customer care means ...

Read details
   communication-negotiation-presentation-conflict-resolution skills
Now get the complete
4 complete training packages for one low price
for only

PRICE: $ 599.95 $ 349.95

Check us out on Facebook!

Contact Information

  • 12728 Mustang Rd Houston
    Texas USA 77057
  • (800) 561-9405