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Rapport = Results
Rapport is the key to success and influence in both your personal and professional life. It's about appreciating and working with differences.


Behavioral Styles
Understanding Behavior Styles will help you understand your style of communication and behavior as well as that of others. It will help you manage your relationships much more better both in your workplace AND at home.


Barriers to good communication
When the response from the receiver is not what you expected then some of the following barriers may have got in the way of the message.

 

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Overcoming barriers to communication
There are a number of things you can do to overcome the common barriers to effective communication; Read this article to find out more


Asking Questions
Questioning allows us to gather information from others. When done skilfully this enables us to really get to the heart of things very quickly.


Levels of learning
Communication success in a customer care setting is achieved by recognizing that all customers have a particular level of learning. These levels of learning range from novice to expert, and they can be dynamic.


Communicate assertively
Assertiveness is all about your rights and other people’s rights as well. Developing one’s assertiveness depends very much on one’s ability to express these rights, in speech, in text and through appropriate non-verbal communication.

Related articles

Communication skills

Rapport = ResultsRapport is the key to success and influence in both your personal and professional life. It's about appreciating and working with differences. Behavioral StylesUnderstanding ...

2013-02-10 13:56:23

Behavior styles

Understanding behavior styles will help you understand your style of behavior and the style of others. It will help you manage relationships in your workplace AND at home. These Behavior Styles are ...

2012-02-02 19:55:11

Communicate Assertively

  Passive Agressive Passive-Agressive Assertive   Assertiveness is all about your rights and other people’s rights as well. Developing one’s ...

2012-02-15 12:48:12

Overcoming Barriers to communication

Overcoming Barriers to communication There are a number of things you can do to overcome the common barriers to effective communication;1. Think before you speak2. Check understanding3. ...

2012-02-11 10:33:45

Rapport = Results

Rapport = Results Rapport is the key to success and influence in both your personal and professional life. It's about appreciating and working with differences. Rapport makes getting things done ...

2012-02-01 21:18:16

Asking Questions

Asking Questions Questioning allows us to gather information from others. When done skilfully this enables us to really get to the heart of things very quickly.  It develops understanding and ...

2012-02-11 11:19:54

Giving Proper Feedback

The magic word that helps make feedback easier and creates the best setting for giving difficult feedback is Rapport. If you have good rapport with the person you need to give feedback to, this makes ...

2012-01-31 12:00:35

Barriers to good communication

Barriers to good communication When the response from the receiver is not what you expected then some of the following barriers may have got in the way of the message. In the Sender• Not ...

2012-02-11 10:16:44

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