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Negotiating - Dealing with conflict
If two drivers meet in a narrow lane and neither will back up, the situation can easily develop into conflict.


Resolve conflict now
Conflict is a fact of life, it is inevitable, no matter who you are, what you do, we all encounter conflict situations either inside or outside the workplace there is no running or hiding from this fact.


Cost vs potential benefits of conflict
A condition between or among workers whose jobs are interdependent, who feel angry, who perceive the other(s) as being at fault, and who act in ways that cause a business problem is one of the definitions of workplace conflict.


Reacting to conflict
People respond differently to different conflict situations. Not only that but the same person can respond differently to each conflict situation he/she is faced with depending on the type of conflict , where the conflict is happening , the type of person whom he/she has the conflict with and whether it is a workplace conflict or a personal conflict with a family member or loved one.

 

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Creative Problem Solving and Decision Making (Click to read more)

This highly interactive workshop introduces a variety of creative problem solving and decision making tools and techniques. Participants will learn to analyze problems, generate creative solutions.

price: $ 199.95  $ 149.95

 


Third party interventions: Mediation and Arbitration
Third party intervention is not uncommon, when a conflict that must be resolved somehow happens and all else fails then conflict resolution third party interventions are needed , this article explains mediation and arbitration as the two main third party intervention processes.


Why we avoid dealing with conflict
Nobody wants trouble, and when we see trouble coming around the corner most of us would rather cross the street and avoid it. But since conflict is part of our personal and professional life and all of us have either had to deal with conflict in the past and will probably face conflict in the future.


Essential Elements of a good resolution
For any proposed solution for a conflict situation to be good, solid and satisfies all parties and last over time, it needs to have specific qualities and must include the following attributes that must be given good consideration to ensure the proposed resolution is the correct way to go.


What not to say when resolving conflict
The language you use while working through the conflict resolution process has a great impact on the result it can actually either make or break the process.

 

Negotiation skills training course package

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Negotiating for Results

Negotiating is a part of everyday life. We negotiate in our work, with our friends, and even our family members. In this two day class, participants will learn what negotiation is and how to get the most from their personal negotiations.

price: $ 199.95  $ 149.95

 


The 4 keys to influencing others
There are four major keys or components a manager must be aware of to successfully influence his/her subordinates and convince them why they must achieve a certain task or get something done specifically if there is some resistance to implementing the new ideas, this article gives an overview of the recommended process.


Influencing do's and dont's
A list of do's and don'ts of influencing others.


How to disagree agreeably
Being assertive means having your own views. Since others will also have their views, this means that occasionally there will be disagreements. Acquiescing or, the opposite, attacking, are not constructive responses.

Related articles

How to disagree Agreeably

To Communicate assertively means having your own views. Since others will also have their views, this means that occasionally there will be disagreements. Following a simple step-by-step ...

2012-11-05 23:01:47

Conflict Resolution, Influencing & Negotiation skills

Negotiating - Dealing with conflictIf two drivers meet in a narrow lane and neither will back up, the situation can easily develop into conflict. Resolve conflict nowConflict is a fact of life, it ...

2013-02-10 13:53:37

Mediation and Arbitration

Third party intervention is not uncommon, when a conflict that must be resolved somehow happens and all else fails then conflict resolution third party interventions are needed, below are ...

2012-02-23 08:45:22

The 4 keys to influencing others

Based on best practice, there are four major keys or components a manager must be aware of to successfully influence his/her subordinates and convince them why they must achieve a certain task or ...

2012-10-16 11:16:40

Negotiating and Dealing with conflict

If two drivers meet in a narrow lane and neither will back up, the knowledge and skill required in such situation will be how to modify one or both of the drivers’ behaviour to resolve this conflict. ...

2012-10-17 09:02:58

Resolve conflict now

Conflict is a fact of life, it is inevitable, no matter who you are, what you do, we all encounter conflict situations either inside or outside the workplace there is no running or hiding from this ...

2012-02-20 22:17:30

Cost Vs Benefit of conflict

Defining Workplace ConflictA condition between or among workers whose jobs are interdependent, who feel angry, who perceive the other(s) as being at fault, and who act in ways that cause a business ...

2012-02-21 10:06:00

Influencing do's and dont's

Influencing ‘Do’s’ 1. Put your main effort into trying to understand the other person. 90% of the time, influencing goes wrong because we put all our effort into expounding our own ...

2012-10-16 13:23:17

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